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revisedleadershipgerzon

revisedleadershipgerzon

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Published by mgerzon

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Published by: mgerzon on Nov 02, 2008
Copyright:Attribution Non-commercial

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05/13/2013

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1
Foundation forFoundation forEffective LeadershipEffective Leadershipand Managementand Management
Madeline N. Gerzon, RN, MMClinical Instructor 
 
Chapter 142
Leaders of today….Leaders of today….
Emotional Intelligence (EI)
Process of regulating both feelings andexpressions
Organizationally desired emotions areconsidered standards of behavior 
 
Chapter 143
Leaders of today….Leaders of today….
Emotional Intelligence (EI)
A leader with EI possesses the ability toidentify emotions in his/her self and others
Uses emotions in processes, manages emotionsin his/her self and others and understands andreasons with emotions

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