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VIP-Veterans Independence Program Reimbursements Process Audit

VIP-Veterans Independence Program Reimbursements Process Audit

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VIP-Veterans Independence Program Reimbursements Process Audit
VIP-Veterans Independence Program Reimbursements Process Audit

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Published by: Canadian_Veterans_Ad on Jan 03, 2012
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01/10/2012

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Veterans Affairs Anciens Combattants
 
Canada Canada
 
Veterans Independence ProgramReimbursements Process Audit
 
Final: October 2011
 
Canada
 
 
ACKNOWLEDGEMENT
The Audit and Evaluation Division would like to acknowledge the support andcontributions provided by the staff at Veterans Affairs Canada and Medavie Blue Cross.
 
 
 
Table of Contents
EXECUTIVE SUMMARY .......................................................................................................... i1.0 BACKGROUND............................................................................................................ 12.0 ABOUT THE AUDIT ..................................................................................................... 32.1 Audit Objectives .......................................................................................... 32.2 Scope ......................................................................................................... 32.3 Methodology ............................................................................................... 32.4 Statement of assurance .............................................................................. 43.0 AUDIT RESULTS ......................................................................................................... 53.1 Observations, Recommendations and Management Action Plans .............. 53.1.1 Policies and Procedures .................................................................... 53.1.2 Performance measures and Monitoring ............................................. 83.1.3 Claims referred to VAC for action....................................................... 83.1.4 Opportunities to improve efficiency and effectiveness .......................113.2 Audit Opinion .............................................................................................114.0 DISTRIBUTION ...........................................................................................................12Appendix A – Risk Ranking of Recommendations and Audit Opinion ....................................13Appendix B Audit Criteria ....................................................................................................14

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