Customer Experience Expert
Reduced customer defections by 40% in 6 months and increased profits by $10 Mil.
Grew customer base from 0 to 1 Mil and revenues from 0 to $400 Mil in three years.
Acquired 3.2 Mil internet subscribers and delivered over $200 Mil in profit to retailer.
Increased wireless category by +30% to over $530 Mil in revenue in 12 months.
Drove brand awareness from 10% to 60% within 12 months on an aided basis.
Developed game trade-in model with 4x lift in sales for each $1 in value redeemed.
Introduced new OTC product that captured #1 position in category in 12 months.
Led a cross-functional team to test and validate internet service business model, thenraised $41Mil from CEO and CFO to build internet access service across Canada.
Launched Holiday fundraising program, website and Social media elements in lessthan 2 weeks to distribute hundreds of envelopes with cash to help those in need.
Planned and executed 100% on-time transportation of 15,300 soldiers from 111 flights.
Identified logistics gaps and friction points, developed transition plan and seamlesslyled change management to civilian support contracts as soldiers deployed for war.
Inspiring, building, and leading teams to develop breakthrough customer experiences that solveconsumer problems and have real commercial value in the global marketplace.
Corporate, military, and entrepreneurial team leadership, businessdevelopment, venture capital fundraising and marketing research with achievements acrossmultiple industries: Retail, Healthcare, CPG, Telecommunications and Services. Listening,defining customer defection problems, identifying potential courses of action, pilot testingsolutions and implementing results with incredible energy, passion, and caring to deliverdifferentiating customer experiences. Myers-Briggs ENTJ and Gallup Strengthsfinder top fivetalent areas: Strategic, Ideation, Learner, Competition and Activator.
President & CEO 3PE Global LLC, Minneapolis, MN
presentBrigade Commander U.S. Army, Fort Campbell, KY 2010
2011Group Commander U.S. Army Reserve, Fort Jackson, SC 2007
2010Vice President Best Buy Co. Inc., Richfield, MN 1999
President & Co-Founder XworX Inc., Toronto, ON, Canada 1997
1998Vice President Sprint Canada Inc., Toronto, ON, Canada 1994
1997Group Manager Sprint Corporation, Kansas City, MO 1991
1994Product Manager Schering-Plough, Liberty Corner, NJ 1987
1991Asst. Marketing Manager PepsiCo/Pizza Hut, Wichita, KS 1986
Doctor of Philosophy in Bus. Admin. -
Master of Strategic Studies
, U.S. Army War College
Master of Business Administration
, Marketing, University of Michigan
Bachelor of Arts
, Retail Marketing,
, Michigan State University
Colonel, United States Army Reserve with active TS-SCI clearance.
Founder of non-profit initiative HolidayItForward.Org to help those in need.
Member, Twin Cities Angels Venture Capital Fund.