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Designed and Lectured by: Dr. Amr A.

Osman

The Art Of Interviewing


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Designed and Lectured by: Dr. Amr A. Osman

An Introduction to understanding Interviews


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Designed and Lectured by: Dr. Amr A. Osman

DEFINING AN INTERVIEW
A goal structured form of interpersonal communication in which one party plays the role of interviewer and the other part plays the role of an interviewee.
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Designed and Lectured by: Dr. Amr A. Osman

THE COMPONENTS OF AN INTERVIEW


GOAL-STRUCTURED COMMUNICATION INTERPERSONAL COMMUNICATION THE PARTIES ROLE OF INTERVIEWER ROLE OF INTERVIEWEE

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Designed and Lectured by: Dr. Amr A. Osman

PURPOSES AND TYPES OF INTERVIEWS


INFORMATION ACTION INTERVIEWS EMPLOYMENT (SELECTION) INTERVIEWS EXIT AND APPRAISAL INTERVIEWS PROBLEM SOLVING INTERVIEWS COUNSELLING INTERVIEWS PERSUASIVE INTERVIEWS COMPLAINT INTERVIEWS
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Designed and Lectured by: Dr. Amr A. Osman

CLASSIFYING INTERVIEWS BY FORMAT


Highly Directive Directive Directive/ Nondirective Nondirective Highly Nondirective

Multiple Choice Survey

Open Response Survey

Problem Solving Interview

Counselling Survey

CHOOSING A FORMAT COMPARISONS Depth


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Designed and Lectured by: Dr. Amr A. Osman

QUESTIONS (An Interviewing Tool)


COMMON CONSIDERATIONS WHEN SETTING QUESTIONS Might lead to a wrong direction Might be unclear Might be too personal

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Designed and Lectured by: Dr. Amr A. Osman

QUESTIONS (An Interviewing Tool)


THE PSYCHOLOGY OF QUESTIONS
Questions influence thought Questions can be sequenced to direct thought Questions arose questions Questions vary in the thought required to answer them
1. Questions of fact or recall 2. Convergent thinking questions 3. Divergent thinking questions 4. Evaluative questions

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Designed and Lectured by: Dr. Amr A. Osman

QUESTIONS (An Interviewing Tool)


TYPES OF QUESTIONS OPENNESS
Highly Closed
Have you even volunteered?

RELATION TO TOPIC
Moderately Open
What were your responsibilities as a volunteer?

Moderately Closed
How long have you volunteered? What points should I eliminate from my report?

Highly Open
Tell me about volunteerism?

Did you read my report?

What weakness do you What did you think about my see in my report? report?

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Designed and Lectured by: Dr. Amr A. Osman

The Interviewer
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Designed and Lectured by: Dr. Amr A. Osman

PLANNING AND PREPARATION


DETERMINING YOUR PURPOSE AND OBJECTIVES RESEARCH ARRANGING THE INTERVIEW DEVELOP A SCHEDULE OF QUESTIONS CONDUCTING THE INTERVIEW POST INTERVIEW FOLLOW-UP

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Designed and Lectured by: Dr. Amr A. Osman

DEVELOPING A SCHEDULE OF QUESTIONS


Funnel Questions Inverted Funnel Questions Tunnel Questions Quintamentional Design Questions Filter questions Free answer Specific issue Reason why Intensity of attitude
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Designed and Lectured by: Dr. Amr A. Osman

CONDUCTING THE INTERVIEW


THE OPENING
Explain The Purpose Of The Interview And Your Role Preview The Interview Motivate The Interviewee As Needed Establish Rapport Indicate How The Information Will Be Used Follow Norms Of Etiquette

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Designed and Lectured by: Dr. Amr A. Osman

CONDUCTING THE INTERVIEW


THE BODY
Follow a prepared schedule of questions Adopt your questions as needed Use transitions to signal a change form one topic to another Monitor the emotional and cognitive state of the interviewee and adapt accordingly Display sensitivity to the interviewee Be sure to engage in legal and ethical forms of questions
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Designed and Lectured by: Dr. Amr A. Osman

CONDUCTING THE INTERVIEW


THE CLOSING
Express your thanks appreciation Reconfirm the value of the interviewees participation Restate what will be happening with the information you collected Invite and respond to questions from the interviewee Follow norms of etiquette

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Designed and Lectured by: Dr. Amr A. Osman

CHECKLIST OF STEPS FOR CONDUCTING AN INFORMATION-ACTION INTERVIEW


1. Purpose: when this interview is over, I want to be able to ........ 2. List the issue or topics to be covered 3. Decide on the best sequence of topics 4. Prepare your schedule of questions (primary/ secondary) 5. Plan your opening State your purpose Motivate your interviewee Preview the interview 6. Conduct the interview 7. Develop a written summary of the interview 8. Follow up appropriately with the interviewee

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Designed and Lectured by: Dr. Amr A. Osman

GENERAL INTERVIEWER SKILLS


LISTENING RECORDING RESPONSES Memory Note-taking Taping ADAPTION SOCIAL DECENTRING

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Designed and Lectured by: Dr. Amr A. Osman

The Interviewee
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Designed and Lectured by: Dr. Amr A. Osman

GETTING READY FOR THE INTERVIEW


Analyse yourself. What are your strengths and weaknesses? Think about potential questions and potential answers. Research you interviewer and your potential role
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Designed and Lectured by: Dr. Amr A. Osman

IMPRESSION MANAGEMENT
Be early Dress appropriately. Keep it simple and clean Introduce yourself Pay attention to the interviewers name Shake hands, smile, wait to sit until you are invited to Take long extra copies of you rsum , references and other materials. Be nonverbally expressive
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Designed and Lectured by: Dr. Amr A. Osman

RESPONDING TO QUESTIONS- DOS


Be specific. In you answers. Provide examples whenever needed. Relate you answers to your target Use each question to tell additional information about yourself. Avoid redundancy. Show confidence, and ask for clarification. Keep your self in the answer. Use I and Me Pause and think before answering. It is ok. Organise your answers. Use powerful language.
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Designed and Lectured by: Dr. Amr A. Osman

RESPONDING TO QUESTIONS- DONTS


Never lie Give vague answers Ramble or give one word answers Focus on your wants vs. what the employer wants or needs Saying confidential information about present or past employers Mention anything negative about a present or past supervisor or employer Speak too quickly or loudly Drop names
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Designed and Lectured by: Dr. Amr A. Osman

CLOSING AND FOLLOW UP

Have questions ready that reflect your interest and knowledge. Seek any additional information or clarification you need. Follow appropriate etiquette. Restate your interest. Always thank and show gratefulness.

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Designed and Lectured by: Dr. Amr A. Osman

COMMON QUESTIONS
What exactly do you want from this position? Why did you leave your last job? Why are you switching careers? Where do you want to be 5 years from now? Whats your greatest accomplishment? What are your strengths? What are your weaknesses? Describe a time you failed. What happened?
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