Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword or section
Like this
1Activity
P. 1
9 - Csf_manu Contact Screening Follow-Up Practice and Procedure Manual FINAL Rev 1.0

9 - Csf_manu Contact Screening Follow-Up Practice and Procedure Manual FINAL Rev 1.0

Ratings: (0)|Views: 24|Likes:
Contact Screening Follow-Up Practice and Procedure Manual
Contact Screening Follow-Up Practice and Procedure Manual

More info:

Published by: Canadian_Veterans_Ad on Jan 05, 2012
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

01/05/2012

pdf

text

original

 
Contact / Screening / Follow-UpPractice and Procedure ManualSeptember - October 2005
Canadian Veterans Advocacy 
   O  n  e   V  e  t  e  r  a  n   O  n  e   S  t  a  n   d  a  r   d
 
TABLE OF CONTENTSContact/Screening/Follow-up Practice and Procedure Manual
1. Introduction and Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2,32. Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4PurposeObjectivesFocusProcess OutcomesStructure3. Key MessagesContact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Follow-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . 74. APPENDICES l - Contact/Screening/Follow-up Tool Practice Guide . .. . . . . 8-31Client/Representative-Initiated Contact . . .. . . . . . . . . . . . . . . 9Department- Initiated Contact . . . . . . .. . .. . . . . . . . . . . . . . 20ll - Annual Follow-up (Non VIP) . . . . . . . . . . . . . . .. . . . . . . . . . 32lll - Benefit Declaration Contact . . . . . . . . . . . . . . . . . . . . . . . . . 33IV - LTC Client/Family Satisfaction Questionnaire . . . . . . .. . . . 34V - Newly-Pensioned Client Contact . . . . . . . .. . . . . . . . . . . 35 -37Vl - VIP Veteran Annual Follow-upSection A - Interim Practice Guidelines . . . . . . . . . . . 38-46Section B - Interim Documentation Guidelines . . . . . . 47-52VII- VIP Primary Caregiver Annual ContactSection A - Interim Practice Guidelines . . . . . . . . . . . 53-58Section B - Interim Documentation Guidelines . . . . . . 59-61Vlll- Initial Primary Caregiver Contact . . . . . . . . . . . . . . . . . . 62-64lX - Accessing Program Policy, Service Policy, and BusinessProcesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65X - Accessing VIP Annual Follow-up/Contact Forms inElectronic Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . 66XI - Standards and Performance Indicators . . . . . . . . . . . . . . . . 67XII - CSDN Navigation Guide and Screen Shots . . . . . . . .. . . . 68XIII- VIP Veteran Annual Follow-up andPrimary Caregiver  Annual Contact Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69XIV-Initial Application for Hk, Gk, and ST InterimDocumentation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . 70XV-VIP - Reassessments of HK, GK and ST Interim DocumentationGuidelines
......................................................74
   O  n  e   V  e  t  e  r  a  n   O  n  e   S  t  a  n   d  a  r   d
  C  a  n  a
ceProces- Acce El XI -. . .ction QContacollow--
 
rim Pranterim DCaregivA - Inte on B - I rimar 
  c  y
. . . . . . . . .
 
. . .. . . . . . . . ..
 
.. . . . . . . . ..
 
.ice Guidect . . .. . . ..
 
. . . .. . .. . .
 
. . . ... . . . . . .
 
. .. . .
 
.
W
eb
:
http
:
//www.canadianveteransadvocacy.com/
 
Message
 
Board
:
http
:
//canadianveteransadvocacy.com/board/
 
2
 
Contact/Screening/Follow-up
Introduction
Contact
Contact
 
is initiated b
y
a client/representative or b
y
theDepartment, to obtain and/or provide information and/or referral to the appropriate area for assistance. It ma
y
result inscreening or follow-up activities.
Screening
Screening is a brief process to gather information inorder to identif 
y
client/famil
y
member actual and/or potentialissues or concerns and determine the most appropriateaction required to address them in a timel
y
manner. Screeningis a gatewa
y
to other service activities such as provision of information, targeted assistance, internal or external referral,assessment and monitoring and follow-up.
Follow-up
 Follow-up is initiated b
y
the Department to conductmaintenance-t
y
pe activities to ensure continued eligibilit
y
toand appropriateness of Departmental programs/services.
Background
The concept of screening has been in existence conceptuall
y
and operationall
y
for man
y
 
y
ears. Informal screening has alwa
y
s taken place at District Officesto establish service eligibilit
y
, identif 
y
program need, determine admissioneligibilit
y
to institutional or residential care facilities and/or conduct VeteransIndependence Program reviews. Documentation of these screening activitiesma
y
or ma
y
not have occurred. A standardized tool, designed to guide staff through the screening process andcapture documentation of results, was adopted b
y
the Department as the needfor more formal screening had been identified in several studies andevaluations. It was determined that
:
   O  n  e   V  e  t  e  r  a  n   O  n  e   S  t  a  n   d  a  r   d
  a
e concefor mato eeli
 
i
   i  a
 
  e
ttimel
y
 tivitiese, internnd follob
y
theactivitieess of 
  v  o  c
  y
thesult in
 
ler informtual and/mos
W
eb
:
http
:
//www.canadianveteransadvocac
y
.com/
 
Message
 
Board
:
http
:
//canadianveteransadvocac
y
.com/board/

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->