Introduction

To keep a relationship healthy, there has to be good communication. It doesn't matter if the relationship is with an intimate, casual or business partner. The best way to be a great communicator is to be a really good listener. This makes people feel respected as well as understood. Good listening skills make workers more productive.

Meaning
     

Listening Is With The Mind Hearing With The Senses Listening Is Conscious. An Active Process Of Eliciting Information Ideas, Attitudes And Emotions Interpersonal, Oral Exchange

Importance
     

Better understand assignments and what is expected of you. Build rapport with co-workers, bosses, and clients. Show support. Better working in a team-based environment Resolve problems with customers, co-workers, and bosses. Answer questions and find underlying meanings in what others say.

Requirement of listening skills

 Maintain eye contact.  Pay full attention.  Minimize internal and external

distraction.  Respond appropriately.  Keep an open mind.

Hearing v/s Listening

Listening and Hearing are not the same.

Hearing
Hearing is with the senses, ears pick up sound waves which are then transported to your brain.

Listening
Listening is with the mind, communication process and, to be successful, is an active process.

Active Listening
 Active listening requires a definite intention to listen.  Active listening requires that you focus on the

speaker and limit or eliminate internal and external distractions.  Active listening includes all of the appropriate nonverbal and verbal cues that indicate you are listening.  Active listening provides a feedback loop that ensures you are getting better and more accurate information.  Active listening reduces misunderstandings and encourages open communication.

Stages
     

Hearing Focusing on the message Comprehending and interpreting Analyzing and Evaluating Responding Remembering

Six Steps
Pay Attention Monitor Non-Verbal Paraphrase & Repeat

Visualize

Encourage the buyer to take

Make No Assumption

Benefits of Listening
         

Listening is a powerful form of acknowledgement. Listening creates acceptance. Listening is the foundation of understanding. Listening encourages openness. Listening demonstrates interest in both the talker and what the talker says. Listening builds stronger relationships. Listening creates a desire to cooperate among people because they feel acknowledged, accepted, and understood. Listening leads to learning. Listening reduces stress and tension. Listening is pleasurable as it creates profound connection with another person.

Types of listening
Informative Listening:
  

Vocabulary Concentration Memory

Relationship Listening:
  

Attending Supporting Empathizing

Appreciative Listening:
  

Music Speakers Your choices in theater, television, radio and film.

Cont..
Critical Listening:
    

Common part of our society It is essential in democracy Politicians Media Advocates of policies and procedures

Discriminative Listening:
  

Hearing Ability Awareness of Sound Structure Integration of non-verbal cues

Listening strategies
Top-down strategies are listener based; the listener taps into background knowledge of the topic, the situation or context, the type of text, and the language. This background knowledge activates a set of expectations that help the listener to interpret what is heard and anticipate what will come next. Top-down strategies include   

listening for the main idea predicting drawing inferences summarizing

Cont
Bottom-up strategies are text based; the listener relies on the language in the message, that is, the combination of sounds, words, and grammar that creates meaning. Bottom-up strategies include
  

listening for specific details recognizing word-order patterns recognizing cognates

Barriers to listening skills

Environmental barriers  Physiological barriers  Psychological barriers

   

Selective Listening Negative Listening Attitudes Personal Reactions Poor Motivation

Distractions
External
Bias or prejudice  Language difference and accents  Noise


Internal
Worry  Fear or anger  Lack of attention span


Improvement Suggestion


  

 

Be close enough to the person you are listening to so you can hear clearly. Turn off any background noise such as a radio or telephone. Concentrate on what is being said. Do not daydream; stay focused on the person to whom you are listening. Be aware of gestures. This includes facial expressions, body language and tone. Direct your eyes to the person talking to you. Ask questions to verify everything that you do not understand and write down the answers. Be an active listener. Nod your head and use appropriate facial expressions. Listen to the speaker and allow him to finish speaking before you phrase your question. You can not actively listen if you are thinking about what you are going to ask.

Conclusion
A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for non-verbal cues such as facial expressions and posture to get the full gist of what the speaker is telling you.

THANK YOU

AMRIT KAUR APOORVA BATRA CHARUMITRA SINGH DIYA BASU POONAM DUBEY NOOPUR SAXENA