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Complaint Letter

Complaint Letter

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Published by Stone Cold

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Published by: Stone Cold on Jan 05, 2012
Copyright:Attribution Non-commercial

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07/21/2013

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Presented by RAJEEB
 
Complaint letter
y
 A complaint letter is normally written to deal with aproblem situation when other attempts have failed torectify the situation, the complain letter formalizes aproblem situation by putting it into writing and isusually the last resort to try to get a situation resolve.
y
Complaints may be necessary for several reason ,such as:
y
 wrong goods received
y
Poor service
y
Unsatisfactory quality of goods
y
Late delivery 
y
Damaged goods
y
Price not as agreed
 
H
ow to write a complaint letter
     
K
eep in mind that most errors are un-intentional
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 Address your letter to specific person
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Begin your letter on positive tone
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Be brief 
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Be honest and straight forward
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Maintain a firm but respectful tone and avoidaggressive, accusing language
     
Send only photocopies of receipts and otherdocuments and retain all originals

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