Y E A R
Y E A R
Thefoundation for change has been laid. Wehave made progress toward streamlining many of our processes and business practices, however, it willtake time
see the fullbenefits of these changes.
Direct deposit; reduced turnaround times;increased delegation of decision-makingto front-line staff; New Veterans Charterenhancements; strengthened stakeholderengagement; enhancements to
digitized health and servicerecords; elimination of
Veterans will see:
By the end of the year, Veterans willstart to see a commitment to change.Decisions on disability benefitsare already made one-third faster.Rehabilitation Program decisionturnaround times are already cut in half,and Veterans will see the start of moreself-serve and automated technology.Through the VAC-DND integratedpersonnel support centres, Veteranswill be engaged sooner. Veterans'organizations and stakeholders will beinvited to interact with the Departmentmore directly and moreoften than in the past.
see improvements in the way we deliver services and in the technology available
assistinour day-to-day tasks.
Improved disability benefits and healthcare policies and practices; onlineaccess to policies; improvements tocase management; centralized mail;introduction of mobile technology.By the end of the year, Veterans willsee further use of modern technologyto better meet Veterans needs andimprove service. Veterans AffairsCanada's expanded electronic serviceswill give Veterans immediate access toinformation about their applicationsand benefits, and open up the lines ofcommunication between Veterans andthe Department.