System Process Map

SUPPORT-ORIENTED PROCESSES (SOP's)* INPUT'S

Customer Requirements PURCHASING Engineering Standards

CUSTOMER-ORIENTED PROCESSES (COP's)* CUSTOMER PRODUCT DESIGN PROCESS

OUTPUT'S

SUPPORT-ORIENTED PROCESSES (SOP's)*

MANAGEMENT PROCESSES (SOP's)*

Customer Satisfaction

INFORMATION RESOURCES / IT DEPARTMENT Regulatory Requirements VPI QUALITY MANAGEMENT SYSTEMS Statutory Requirements

PROGRAM MANAGEMENT PROCESS 5 PHASE / APQP

Raw Material RESOURCE MANAGEMENT Customer Releases

MOLDING SCHEDULING PROCESS

MOLDING PROCESS

PREVENTIVE/PREDICTIVE MAINTENANCE

TOOLING MAINTENANCE

REJECTED PRODUCTS

INTERNAL AUDIT PROCESS / PRODUCT AUDITS / WAREHOUSE AUDITS / CUSTOMER SPECIFICS

GOOD PRODUCTS
Customer Specifics QUALITY MANAGEMENT SYSTEMS

MANAGEMENT POLICIES / PLANNING / COMMITMENT

New Product, Policies

CONTROL OF QUALITY RECORDS PROCESS

QUOTATION / CONTRACT REVIEW

New Product, RFQ, Quotes

DOCUMENT CONTROL PROCESS

MANAGEMENT RESPONSIBILITY

ASSEMBLY SCHEDULING PROCESS

PPAP Approval

PRODUCT RELIZATION

Molded Products

ASSEMBLY RECEIVING INSPECTION

Components

RESOURCE MANAGEMENT

CONTROL OF NON-CONFORMING PRODUCT RMA PROCESS

MANAGEMENT REVIEW / PERFORMANCE MEASURABLES PROCESS

MEASUREMENT, ANALYSIS AND IMPROVEMENT CONFORMING PRODUCT MONITORING & MEASUREMENT EQUIPMENT CONTROL OF NONCONFOMRING PRODUCT NON-CONFORMING PRODUCT

SUPPLIER CONTROL

CORRECTIVE & PREVENTIVE ACTION PROCESS WAREHOUSING

Completed Product Assembly Operations

RECEIVING INSPECTION PROCESS

PRODUCTION AND SERVICE PROVISION

CUSTOMER CONCERN PLACE PRODUCTS ON HOLD AND SORT

Voice of the Customer

CONTINUAL IMPROVEMENT PROCESS

CUSTOMER RELATED PROCESSES

Customer Releases MATERIAL MANAGEMENT CUSTOMER SERVICE PROCESS

SHIPPING / DELIVERY PROCESS

ASN's

To Customers (Finished Product & Assemblies)

80414292.xls

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80414292.xls