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Table Of Contents

INTRODUCTION
WHAT IS RETAIL BANKING?
WHAT IS THE NATURE OF RETAIL BANKING?
SCOPE FOR RETAIL BANKING
ADVANTAGES AND DISADVANTAGES OF RETAIL BANKING
PRODUCTS OFFERED IN RETAIL BANKING
Growth
Current Account as a % GDP
GDP Growth: India & World (3-Year Moving Average)
Overall growth of loan
CHANNELS OF RETAIL BANKING
SMEs LENDING (SMALL AND MEDIUM ENTERPRISES)
SME BANKING INITIATIVES IN OTHER PARTS OF THE WORLD
CUSTOMER SEGMENTATION
CONSTRAINTS PRESENTELY FACED
BENEFITS OF CUSTOMER SEGMENTATION
COSUMER RELATIONSHIP MANAGEMENT (CRM)
CUSTOMER OPTIMISATION
THE PROCESS OF CRM
CONSUMER RELATIONSHIP MANAGEMENT (CRM) “MUST HAVE”
STRATEGIES FOR INCREASING RETAIL BANKING BUSINESS
SPECIAL FEATURES OF RETAIL CREDIT
ISUUES RELATED TO RETAIL BANKING
OPPORTUNITIES
CHALLENGES TO RETAIL BANKING IN INDIA
RETAIL BOOM
ICICI Bank - Asia's 2nd best retail bank
FUTURE OF RETAIL BANKING
CONCLUSIONS
BIBLIOGRAPHY
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100 Marks Retail Banking Final Doc.

100 Marks Retail Banking Final Doc.

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Published by Neeraj Nisar

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Published by: Neeraj Nisar on Jan 08, 2012
Copyright:Attribution Non-commercial

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07/31/2014

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