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Expert Resume Book 4.0

Expert Resume Book 4.0

Ratings: (0)|Views: 62|Likes:
Published by Rajan Paudyal
BlueResume.com
BlueResume.com

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Categories:Types, Resumes & CVs
Published by: Rajan Paudyal on Jan 08, 2012
Copyright:Attribution Non-commercial

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08/19/2013

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BlueResume.com
BlueResume.com
Free Resumes
WWW.BLUERESUME.COM
Expert Resumes
Over 200 DifferentProfessional Resumes
 
Resume Style Sheet Book
 
M
OSES J.
L
ONGVIEW
 
Street Address
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777 Staff St. Austin, TX 77771
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(H) 555-555-5555
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(M) 555-555-5555
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blueresume@gmail.comTrack record of leadership, with excellent results in improving overall performance, driving revenue, andcreating profit growth. Expertise in call center management, including, outsourcing in domestic andinternational venues. Demonstrated ability to identify and troubleshoot critical issues impacting productivity,cost distribution, marketing, sales, and financial operations. Proven broad-based strengths andaccomplishments.
 Areas of Strength Include
PROFESSIONAL EXPERIENCE
Sales Manager:
Microsoft 2006 CurrentRedesigned, sales processes yielding 42% increase in customer growth. Organized team focus group workshops thatwere instrumental in identifying areas negatively impacting key performance indicators
 
Took company from sales losses in 2005 to a 25% profit in 2006.
 
Created ad and marketing campaigns using six sigma processes, driving record breaking sales
 
Outlined company processes using flow charts to determine areas of opportunity
 
Identified process breaks and created working solutions to eliminate problem areas
Performance Manager:
Bank of America 2003 2006Restructured client quality operations resulting in a 18% improvement in quality scores and a 25% improvement inabsenteeism. Redesigned account quality though six sigma processes and strategic planning. Managed account process and quality for over 100 customer service representatives. Reported to Regional Site Director.
 
Reorganized account support structure reducing company costs by 10%
 
Transitioned account focus to include sales, improving employee moral and account margins by 3%
 
Created six sigma strategy outlines to determine areas of opportunity
 
Formed focus group teams to provide continued improvement on key performance indicators
Performance Manager:
MCI World Com 1999 2003Redefined management coaching models reducing training costs by 18%. Developed reporting that outlined keyarea’s of opportunity for company performance. Organized and implemented improvement strategies based onopportunity areas.
 
Reduced attrition by 25%
 
Improved employee satisfaction surveys by 15%
 
Hit profitability goals 8 consecutive quarters
 
Reduced absenteeism by 15%
SENIOR MANAGEMENT PROFESSIONAL
~ Performance Manager from Entry-Level to Executive ~ ~ Builds and Motivates Strong Teams That Perform ~ 
 
P&L Management
 
Planning & Budgeting
 
Cost Controls
 
Retention Strategy
 
Sales/Business Development
 
Bidding, Negotiation
 
Marketing
 
Analysis
 
Quality Control
 
Organization Reconstruction
 
Process Re-Engineering
 
Team Building/Motivation
 
Visitwww.blueresume.comfor free formattedresumes like this one

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