INTRODUCTIONINTRODUCTION
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Stress is an adaptive response to an externalStress is an adaptive response to an externalsituation that results in physical, psychologicalsituation that results in physical, psychologicaland behavioral deviations for organizationaland behavioral deviations for organizationalparticipants.participants.
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The negative impact of stress can be observed The negative impact of stress can be observedin the wide range of conditions that arein the wide range of conditions that areassociated with it.associated with it.
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Stress has been associated not only with aStress has been associated not only with avariety of psychological conditions includingvariety of psychological conditions includinganxiety and depression, but also with a numberanxiety and depression, but also with a numberof important physical conditions including heartof important physical conditions including heartattack, ulcers and stroke.attack, ulcers and stroke.
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The immediate sources and causes of stress The immediate sources and causes of stresscan be described in terms of work-related andcan be described in terms of work-related andnon work-related factors such as factors in thenon work-related factors such as factors in theworkplace can include work organization,workplace can include work organization,roductivit issues ersonal relationshis androductivit issues ersonal relationshis and