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Table Of Contents

Sommaire
Architecture Générale
Les Principaux concepts
Les profils d¶Océane : Sénégal
Les profils d¶Océane : Mali
Les profils d¶Océane : Guinée Conakry
Organisation des données : EDS principaux dans un ticket océane
Organisation des données : EDS principaux dans un ticket Océane
Principaux concepts
Les principaux états du Ticket (2/2)
OCEANE Cycle de vie d¶un ticket
Initialisation du ticket ressource
Lecture de la page commentaire (1/2)
Lecture de la page commentaire
Pièces jointes
Saisie d un ticket produit
Activation d¶un EDS : 1ere méthode
Activation EDS (BEW)
Activation d un EDS : 2ieme méthode
Recherche générale d un EDS
OCEANE TICKET BASIC LIFE CYCLE
Listes standards : Personnalisation
Listes Externes
Changement d¶EDS : passage à l¶EDS actif
Renvoi du ticket au Pilote
Modification du ticket
Cloture du ticket
Ticket en état ³clos´
³Alerte Main rouge´
³Alerte Main verte´
Informations pratiques
Connexion à la production
Documentation + training platforms
Chaine de support
Contacts
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Oceane Formation SNT

Oceane Formation SNT

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Published by charlo_badje1766

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Published by: charlo_badje1766 on Jan 12, 2012
Copyright:Attribution Non-commercial

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08/07/2013

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