Job Classification: Participant Mentor
This position is responsible for career advisement and planning with program participants that will guide themin achieving short-and long-term employment related goals. The Participant Mentor works primarily with participantsthroughout their employment search and requires counseling of participants who are in training activities and/oremployment searches/retention. The Participant Mentor, in conjunction with the other workforce development staff andcase managers, works with the participants in identifying barriers to employment and utilizing their strengths anddeveloping skills or resources necessary to address those barriers. The Participant Mentor will coordinate the placementof participants in subsidized positions, if applicable to the program, in concert with the Business Service team. May beresponsible for site visits of participants in subsidized positions, as well as retention services for participants in eithersubsidized or unsubsidized jobs. Individual accountabilities and work volume will be established through the developmentof annual Success Objectives, within the framework outlined below.
Essential Duties and Responsibilities:
Assists participants to document previous work history and determines the accuracy of work history.
Assists participants with building skills to complete employment applications both online and hard copy.
Assists program participants with creating a resume or with resume refinement.
Completes assessment(s) as assigned, utilizing organizationally approved assessment tools.
Completes an employment work plan in conjunction with other employment related services; works in conjunctionwith case management process when applicable. For programs without case management services present, maybe required to provide essential case management duties as related to employment (e.g. child care, workclothing, referrals and linkages for services).
Assists participants in identifying barriers to employment and provides necessary referrals, skill development, etc.to help participant manage such barriers.
When literacy is identified as a barrier, may be required to work directly with participants to increase literacy level.
Assists participants with formulating realistic career goals.
Places participants in appropriate subsidized positions, as defined by program and/or contractual obligations.
Assists participants with practical job searches that result in unsubsidized, full time positions.
Makes site visits to program participants, conducts assessments and evaluates performance with participant andmentor as determined by program or contract requirements. Consults with job site mentor or supervisor toresolve any problems that may arise on-site.
Completes all required paperwork in a neat and timely manner and in accord with program guidelines.
Maintain participant files and organizational database to include all participant’s notes as required by program orcontract guidelines, as well as demographic and employment information as needed. Strong attention to detail isrequired.
Reacts to change productively.
Perform other job-related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Associates degree or the equivalent years of college and three years experienceworking with hard-to-employ populations with multiple barriers affecting employability. Bachelors degreepreferred.
Other Skills and Qualifications:
Demonstrated experience utilizing strength-based language and assessmenttools. Experience facilitating literacy sessions desired.
Certifications, Licenses, Registrations:
May be required to obtain literacy certification within six months ofhire. A valid driver’s license is required.
: Background check/clearance may be required.
Fluency in a second language may be required. Effective oral and written communicationskills required. Ability to read and interpret documents such as policy/procedure manuals, operating andmaintenance instructions. Ability to write routine reports and correspondence.
Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, and other softwareroutinely used by Heartland Alliance.