DESIGNING MIS

FOR

ASKARI BANK
S UBMITTED
TO

M A AM A MMARA

SUBMITTED

BY:

BILAL WASEEM, FAWAD AHMAD, RAWISH KHALID

ACKNOWLEDGEMENT
We have taken efforts in this project. However, it would not have been possible without the kind support and help of many individuals and organizations. We would like to extend our sincere thanks to all of them. We are highly indebted to Maam Ammara for their guidance and constant supervision as well as for providing necessary information regarding the project & also for their support in completing the project.

EXECUTIVE SUMMARY
Time is the basic need of every task, and achievement of tasks is the goals of an organization. To utilize the time properly, it can only be done by minimizing the time conserved in processing, recording, analyzing and making some useful decisions in accordance to achieve the goals. And now, Management Information System is helping every organization in this way. In this report, we have mentioned all the methods to design MIS, its implementation, working, benefits and its drawbacks for Askari Bank Ltd. This report tells and also helps to understand and design a Management Information System for a bank.

INTRODUCTION

BRIEF HISTORY
Askari Commercial Bank Ltd. (ACBL) was incorporated in Pakistan on October 09, 1991, ACBL commenced its operations in April 1992, as a public limited company, and has since expanded into a nation-wide presence of more than 50 branches, handled by the human capital of more than 1600 employees and has lowest turnover in Pakistani Banking Sector. The Bank is listed on the Karachi, Lahore & Islamabad stock exchanges and the initial public offering was oversubscribed by 16 times. ACBL is principally engaged in the business of banking as defined in the Banking Companies Ordinance, 1962.As at December 31, 2002, the Bank had total assets of PKR 70.313 billion, with over 250,000 banking customers. ACBL has a Correspondent Bank Network in more than 95 countries with about 167 banks. ACBL is the only bank with its operational Head Office in the twin cities of RawalpindiIslamabad, which have relatively limited opportunities as compared to Karachi and Lahore

AWARDS

AND

ACHIEVEMENTS

ACBL has recognition of achieving the following firsts in Pakistani banking; First Pakistani Bank to offer on-line real-time banking on a countrywide basis. First Bank with a nation-wide ATM network.
First Bank to offer Internet Banking services. First Bank to offer e-Commerce solutions.

Different institutions and magazines have also awarded them at different occasions, some are;
The Best Bank in Pakistan by the Global Finance magazine for the

years 2001 & 2002.

Best Consumer Internet Bank award for Pakistan by Global Finance

for the year 2000.

Best Presented Annual Accounts awards for 2000 and 2001 from the

Institute of Chartered Accountants of Pakistan and the Institute of Cost and Management Accounts of Pakistan, Prizes from the South Asian Federation of Accountants for The best Presented Annual Accounts for the financial sector, in the SAARC region

BRANCH NETWORK
The system of Regional and Area offices has been introduced since 1999 for effective supervision and control of branches. The Bank's branch network has been divided into 4regions North Region South Region Central Region West Region.

Under this system the Regional heads have the primary responsibility for business development, profitability, productivity, operational efficiency and credit Quality

PRODUCTS

AND SERVICES

Consumer banking

ASK 4 CAR ASKCARD (Askari debit card) Master card Mortgage finance

Personal finance

Islamic banking

Declared weight ages Deposit schemes Home Musharakah Ijarah Bi Sayyarah Profit rates

Branch banking

Deposit multiplier account Investment certificates Mahana bachat account Paishgi munafa account Roshan mustaqbil deposit Rupee traveler cheques Value plus deposits

Agriculture banking

Kissan aabpashi finance Kissan evergreen finance Kissan farm mechanization finance Kissan tractor finance Kissan livestock development finance

Corporate & investment banking

Bill discounting Export financing Fund transfers/remittances Letters of credit Letters of guarantee Receivable discounting Structured trade finance facilities Term loans

Working capital facilities

Alternate Delivery Channels

ATM Call center I-Net banking

The need for building MIS at the corporate level has increased considerably during the last few years because of the following reasons : customers lock-in and competitors lock out Asset Liability Management (ALM) guidelines for banks Need for timely submission of Balance Sheets and Profit & Loss Accounts Need for Inter-Branch Reconciliation of Accounts within a definite time frame Need to undertake risk management strategies and for this purpose build up appropriate sets of data and market intelligence reports.

DEPARTMENTS

OF

BANK

I. PAYROLL TPS
In Askari bank payroll TPS is to be designed to get information and record of the employ and then to calculate his/her annual earning. It get information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the LN record of the employees efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).

Employees Data

Payroll TPS

Management Reports

General Ledger Payroll Master File

Check passes by Manager

Check issued to Employe e

General Ledger

II. INFORMATION

AND

TECHNOLOGY DEPARTMENT

Information System Department lays down the scientific plans and mechanism as well as all that is related to information technology in the Bank and its departments. This includes following-up the maintenance and upgrading of the systems and procedures pertaining to information technology as well as supervising the upgrading of all the systems for the administrative and financial works and the communication network in line with state-of-the-art technologies. The Department carries out the following tasks:

Applications Development:
Applications Development Section is responsible for preparing development plans for the information systems and studying requirements of the Bank's Management. It also outlines the technical standards pertaining to developing databases and systems. The Section is also responsible for conducting technical studies and laying down the criteria for the systems which the Bank desires to utilize.

Network & Security:

Network and Security Section supervises the telecommunications lines network and internet services, arranges for their operation in an efficient manner, handles any problems occurring to the service, follows up the repair of faults in the network and set up a security system to protect the telecommunications systems and networks.

 Operations & Technical Support:

This Section is concerned with supervising the operation and maintenance of the computers existing in the Bank and deciding on the technical specifications appropriate therefor. The Section also undertakes the responsibility of supervising the backup process of data from the various databases periodically in accordance with the applicable models. It also follows-up the maintenance contracts technical-wise (the performance and efficiency level of the companies entrusted with maintenance works) and coordinates with the Bank's concerned authorities. This Department also plays vital role in providing online services to customers which is very important in the current era where competition is at its peak. we can develop a system for our bank that will help to retain our customers.

III. CUSTOMER IDENTIFICATION

In Askari bank there is their own information management named software Virses is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.

Input (IDs)

Virses

NADRA (customer identification)

Management

IV.

ONLINE

COMPLAINS

Complains are collected from the customers online and then forwarded to the customer service TPS and they provide all the collected data to the identification department. They identify the problem constraints and forward those problems to the concerned department as all the procedure is shown down.

Customer Queries

Customer Service TPS

Identify Problem

Send to concerned department

V.

ATM CARDS
Purpose: Easy with draw of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service center. Output: Issue of credit card.

Virses

Application

Identificatio n

Customer service TPS

New A/C Opening

A/C Department

ATM Issued

RECOMMENDATIONS
For proper implementation of a system, there is a need to understand the proper relationship between MIS and TPS.MIS reports and summarizes the organizations basic operations and these reports come from the basic transition processing systems. In case of our organization the TPSs of ATM Cards, Payroll and Customer identification etc. provide the basic information

about the organizations activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.

DRAWBACKS:

With the increase in the technology, the bank should made its Information System up-to-date for providing best services to their customers and attracting more customers and increasing its productivity. The security of these systems should be made. Credit cards system should be improved providing the unique facilities to their customers which the other banks has not yet introduced