Veterans Aairs Canada isan even more responsive and efcient department capable o providing services and benetsto Veterans in the method o their choice.
As we complete the buildingo our inrastructure, we start seeing cost savingsand the benets o multichannel service pointswill become evident.
We see the benets o our new technological capabilities and will havemade substantial progressin attaining new workorcerequirements with respect totools, size, skills and location.
My VAC Account
toinclude Veterans IndependenceProgram (VIP) tracking;disability benets decisionswithin 12 weeks.By the end o the year, Veteranswill use the service o theirchoice with a call, click or visit. They will have more sel-serveoptions in
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. The Department’s digitalimaging technology and otherreengineering initiatives,including a more eectivetransmission o requiredinormation, will reducedisability benets decisionsto 12 weeks. Policies will bepublicly accessible online or allto review and understand.Electronic transer o recordsrom National Deence; are-aligned organizationalstructure that has theright people in the rightplaces; implementation o technology initiatives.By the end o the year,Veterans will nd serviceseasier to navigate. Changeswill be more evident asVeterans access moreservices online and receivehelp or more complexneeds rom highly trainedcase managers.Veterans Aairs Canada will havemodernized health care programs,and will continue to rene itspolicies and processes to provideoptimal services to Veterans.By the end o the year, Veterans willbe able to connect with VeteransAairs Canada through multiplecommunication channels, knowthe Department will identiytheir needs as they release romservice and experience a smoothtransition. Veterans also willbe able to apply online, receivedecisions in a timely manner, andaccess treatments without delayand rom preerred and approvedproviders. Moreover, they will alsohave electronic access to details ontreatment benets, complete onlyone application or benets andservices, and deal with sta whoare empowered to make decisions.