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Bab 8 Sumber Daya Manusia
8.1Tujuan
8.3Waktu dan Etika Kerja
8.4Organisasi Departemen Sumber Daya Manusia (SDM)
8.5Memahami Kompetensi Kerja
8.6Pelayanan Pelanggan
8.7Kemampuan Berkomunikasi
8.8Bekerja dalam Tim
8.9Kesadaran Berbudaya
8.10Rangkuman
8.11Pertanyaan dan Latihan
Bab 9 Pemasaran dan Penjualan
9.1Tujuan
9.2Fungsi Pemasaran dan Penjualan
9.3Organisasi Pemasaran dan Penjualan
9.4Pengertian Pemasaran dan Penjualan
9.5Bauran Pemasaran (Marketing Mix)
9.6Identifikasi dan Klasifikasi Tamu
9.7Strategi dan Perencanaan Pemasaran
9.8Metode Pemasaran dan Penjualan
9.9Teknik dan Keterampilan Menjual
9.10Rangkuman
9.11Pertanyaan dan Soal Latihan
Bab 10 Pembelian dan Gudang
10.2Fungsi dan Peranan Departemen Pembelian dan Gudang
10.3Struktur Organisasi
10.5Prinsip Pengendalian Internal
10.6Sistem/Cara Pengadaan
10.7Prosedur Pembelian Barang untuk Stok Gudang
Gambar .10.10Prosedur Pembelian Barang untuk Stock Gudang
10.8Prosedur Keluar-Masuk Barang Gudang
10.9Kartu Stok/Persediaan Barang
10.10Perhitungan Fisik Persediaan
10.11Manajemen Persediaan
10.12Rangkuman
10.13Pertanyaan dan Soal
Bab 11 Akuntasi Dan Keuangan
11.2Transaksi Keuangan
11.3 Dokumen Transaksi Keuangan
11.4. Proses Akuntansi
11.6. Laporan Keuangan
11.7. Daftar Akun (Chart of Accounts)
11.8Buku Jurnal (Journal)
11.9 Buku Besar (General Ledger)
11.10Neraca Saldo dan Laporan Keuangan
11.11 Akuntansi Tamu Hotel
11.12 Rangkuman
11.13 Pertanyaan dan Soal
12.2 Departemen Teknologi Informasi
12.3Bagian Teknik
12.4Bagian Keamanan
12.5Rangkuman
12.6Pertanyaan dan Soal Latihan
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PERHOTELAN 3

PERHOTELAN 3

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Published by Daniel Sanches

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Published by: Daniel Sanches on Jan 15, 2012
Copyright:Attribution Non-commercial

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03/17/2013

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