On the issue of sustainability, designers have been accused of being part of theproblem. Building on a design concept, the main research question is: how can designmanagement shape sustainability at local levels through an online platform for exchange, hire and purchase of products and services? The purpose of this study is tooutline recommendations for the development of such a product-service system (PSS).In order to answer the research question three areas of investigations have beenestablished and explored through the analysis of primary and secondary data:-
Definitions of design and design management-
Understandings and solutions to sustainability-
Perceptions, habits and involvement around sustainability at local levelsThe literature review covers the first two areas of investigation. It reviews the recentexpansion of design and its management to systems and services, notably throughdesign thinking. It also reviews the often-confronting spheres of sustainability (ecological,social, economic). Our field research addresses the neglected fourth sphere of this‘system’: personal issues and motivations. Two separate surveys in London and Pariswhere set up – as well as a blog – in order to investigate this area but also the potentialof the online PSS with end-users.Recommendations for this study conclude on building such a PSS concept using designthinking to encapsulate ecological, social, economic and personal issues regardingsustainability. An open, collaborative and generalist platform building on previous PSSsuccesses and initiatives is likely to grasp interest and inspiration from users as shown inour field research. Finally, continuing investigating the question on a global scale wouldbe needed to compare other types of areas and countries.
Design, design management, design thinking, sustainability, product-servicesystem, PSS, online, local, exchange, share, products, services