PROFESSIONAL OBJECTIVETo utilize my extensive knowledge in the telecommunications industry to increasecompany profits, efficiency, training and customer service within a challengingand rewarding planning, provisioning, project management, technical sales or executive administrative position.EXPERIENCE AND EMPLOYMENT HISTORY11/2010 - presentNetwork Engineering ConsultantPremier Urgent Care, Monroe, LA (Project)*Conduct research on network products, services, protocols, and standards to remain abreast of industry developments.*Obtain quotes from various vendors.*Plan and design entire network for multi-site implementation, including routers, hubs, switches, UPSs, and other hardware.*Research, compile data and provide budget information to executives.*Review network topology.*Prepare vendor implementation documentation for services requested.*Create job aids and coordinate staff sessions for training on new telecom equipment.*Create documentation as it relates to network configuration, network mapping, processes, and service records.12/2009 - 09/2010Order AdministratorHLP Solutions, Dallas, TX (Contract - Rescue Comm)*Responsible for placing orders for wire line, wireless and IP solutions.*Maintained customer / vendor database using SalesForce.*Prepared quotes and processed contracts for various LECs with emphasis on AT&Tproducts.*Project coordination & management of timeline.*Resolution of invoicing discrepancies.*Extensive customer interaction with small to large businesses.*Proficiently resolved customer service issues. (billing, trouble ticketing, online account assistance.)01/2009 - 07/2009Network Engineering SupportTekSystems, Dallas, TX (Contract - AMS)*Responsible for processing install and disco orders for DS0 and DS1s.*Created Visio drawings for network planning and optimization.*LEC provisioning using online ordering for Special and Switched Access services.*Provision and issue service orders to engineer special access T1's for local service.*Project coordination with carriers and internal departments involving facilityPOP moves, changes, disconnects & coordination of required access services.*Updated inventory and invoicing databases.02/2007 - 12/2008Sr. Provisioner IKaztronix, LLC, McLean, VA (Contract - VzB)*Order entry, design, ASR functions and scheduling of Broadband & Ethernet products.*Coordination of order management and project management.*Proficient with NetPro, COMS, Cameo, TCOMS, F&E, Mecca and SCOTS.*Created and updated job aids and training guides for Ethernet team.*Responsible for LEC, ASR, Order Entry, Provisioning and Design escalations forDS1, DS3 and OCN.*Work daily with both internal and external customers to meet end user needs.