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Circuit Designer or Provisioner or Project Coordinator or Order

Circuit Designer or Provisioner or Project Coordinator or Order

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Published by api-121432647
Circuit Designer, Provisioner, Project Coordinator, Order Admin, Network Engineering Support, Implementation Coordinator with 20 years experience looking for a Direct Contributor position.
Circuit Designer, Provisioner, Project Coordinator, Order Admin, Network Engineering Support, Implementation Coordinator with 20 years experience looking for a Direct Contributor position.

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Published by: api-121432647 on Jan 17, 2012
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05/13/2014

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PROFESSIONAL OBJECTIVETo utilize my extensive knowledge in the telecommunications industry to increasecompany profits, efficiency, training and customer service within a challengingand rewarding planning, provisioning, project management, technical sales or executive administrative position.EXPERIENCE AND EMPLOYMENT HISTORY11/2010 - presentNetwork Engineering ConsultantPremier Urgent Care, Monroe, LA (Project)*Conduct research on network products, services, protocols, and standards to remain abreast of industry developments.*Obtain quotes from various vendors.*Plan and design entire network for multi-site implementation, including routers, hubs, switches, UPSs, and other hardware.*Research, compile data and provide budget information to executives.*Review network topology.*Prepare vendor implementation documentation for services requested.*Create job aids and coordinate staff sessions for training on new telecom equipment.*Create documentation as it relates to network configuration, network mapping, processes, and service records.12/2009 - 09/2010Order AdministratorHLP Solutions, Dallas, TX (Contract - Rescue Comm)*Responsible for placing orders for wire line, wireless and IP solutions.*Maintained customer / vendor database using SalesForce.*Prepared quotes and processed contracts for various LECs with emphasis on AT&Tproducts.*Project coordination & management of timeline.*Resolution of invoicing discrepancies.*Extensive customer interaction with small to large businesses.*Proficiently resolved customer service issues. (billing, trouble ticketing, online account assistance.)01/2009 - 07/2009Network Engineering SupportTekSystems, Dallas, TX (Contract - AMS)*Responsible for processing install and disco orders for DS0 and DS1s.*Created Visio drawings for network planning and optimization.*LEC provisioning using online ordering for Special and Switched Access services.*Provision and issue service orders to engineer special access T1's for local service.*Project coordination with carriers and internal departments involving facilityPOP moves, changes, disconnects & coordination of required access services.*Updated inventory and invoicing databases.02/2007 - 12/2008Sr. Provisioner IKaztronix, LLC, McLean, VA (Contract - VzB)*Order entry, design, ASR functions and scheduling of Broadband & Ethernet products.*Coordination of order management and project management.*Proficient with NetPro, COMS, Cameo, TCOMS, F&E, Mecca and SCOTS.*Created and updated job aids and training guides for Ethernet team.*Responsible for LEC, ASR, Order Entry, Provisioning and Design escalations forDS1, DS3 and OCN.*Work daily with both internal and external customers to meet end user needs.
 
*Advised both internal and external customers on new Ethernet product.*Initial point of contact for internal escalations on order entry, provisioning,design, and LEC issues.04/2006 - 10/2006Network Engineering ProvisionerGloTel, Inc., Dallas, TX (Contract - T-Mobile)*Responsible for the order and implementation of all telecom transport services. *Planning and design of mobile transport wireless network.*Facilities ordering including cross connects, local loops & trunks (PSTN, IXC,800, LD and 911.)*LEC provisioning using ASR for Special and Switched Access.*Demonstrated knowledge of identifying transport network facilities, CFAs, circuit IDs, CLLI codes, etc.*Analysis of switch interconnect circuits, tariffs, and DACS cross-connect assignment records.*Analyzing and updating Granite/Xpercom/Remedy/Homer databases.*Assist with the maintenance of trunk sizing and initiation of orders to augment/disconnect as required.*Understanding of circuit bandwidth relationships and transmission protocols.*Demonstrated knowledge of circuit ordering processes, including: ASR, ASRW andWSR.*Working knowledge of how to translate CLRs into a vendor order.*Understanding of an SS7 network as it relates to trunking network.*ISUP ordering for new trunking routes.*Coordinate test and turn up of services with RBOC and other carriers (IXC, 8YY,W2W, etc.).09/2004 - 04/2006Network AnalystDial Around Telecom, Grapevine, TX (Project)*Responsible for processing install and disco orders for trunks, DS1s and SS7 Links.*LEC provisioning using ASR for Special and Switched Access.*Provision access trunks, facilities and STP SS7 links based on ASR's received from IXC's.*Provision and issue service orders to engineer special access T1's for local service.*Project coordination with carriers and internal departments involving, changesand disconnects.*Required to audit invoices monthly utilizing LEC's websites to verify billing accuracy and A/R processing.*Utilize the FCC tariff to verify accuracy of charges billed to the carrier's CABS account.01/2001 - 05/2004Switched Access Provisioning Svc Rep (Major Accts)AT&T, Richardson, TX*Handle escalations for the switched access department.*Assist customers with ASOG requirements.*Utilize BOSS, TAXI, WFA/TIRKS, Sport and Premis to assist customers with billing or provisioning issues.*Communicate customer's needs and concerns to internal departments, outside techs and upper level management.*Update and maintain daily reports detailing service order status*Work directly with management and training staff to implement and execute continuing education classes and Job-Aids in order to keep representative abreast ofnew policies and procedures in the workplace including implementation of ASOG/ASR updates and revisions.

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