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Table Of Contents

Getting started
About this guide
Engineering Communication Control Toolkit
What’s new in Release 5.0?
Product description
Related documents
Communication Control Toolkit architecture
Architecture
Components
Communication Control Toolkit API application types
Engineering Communication Control Toolkit
Section A:Engineering the server
Hardware requirements
Operating system configuration requirements
Capacity
Guidelines to minimize capacity requirements
Section B:Engineering the client
Client requirements
Port requirements
Engineering the switch
Section A:Engineering Meridian 1/ Succession 1000
Meridian 1/Succession 1000 switch requirements
Meridian 1/Succession 1000 switch capacity
Supported phonesets
Section B:Configuring Meridian 1/ Succession 1000
Configuring the ELAN subnet (knowledge worker environment)
Configuring CDNs
Configuring TAPI phonesets
Engineering the network
Overview
Contact center and self-service environments
Knowledge worker environment
Network traffic
Example of answering and dropping an incoming call
Example of making and dropping an outbound call
Setting up remote support with a VPN
VPN configurations
Supported migration paths
Supported migration paths to Communication Control Toolkit 5.0
Supported functions and events
Supported features
Supported events
Standard call models
Inbound call models
Meridian Voice Processing (MVP)
acquired resource
active server
See application program interface
Application Module Link
application program interface
application server
associated supervisor
Automatic call distribution call
Automatic call distribution directory number
Automatic call distribution routing table
Automatic Number Identification
call intrinsic
directory number call
display threshold
dynamic host configuration protocol
See embedded local area network
embedded local area network
expression
global variable
See Host Data Exchange
Host Data Exchange
Internet Protocol address
intrinsic
See Internet Protocol address
See Local area network
Local area network
logical expression
M Management Information Base
Master script
mathematical expression
See Management Information Base
See Network Address Translation
Network Address Translation
See Number Plan Area
Number Plan Area
O object linking and embedding
See Open Database Connectivity
See object linking and embedding
Open Database Connectivity
Optivity Telephony Manager
out-of-service mode
pegging threshold
See Performance Enhancement Package
Performance Enhancement Package
primary script
See Remote Access Services
Real-time Statistics Multicast
recorded announcement route
relational expression
Remote Access Services
Replication server
reporting supervisor
script
script variable
secondary script
server
Service Control Manager
Simple Network Management Protocol
skillset
A group of capabilities or knowledge required to answer a specific type of call
skillset priority
standby server
Symposium Event Interface
Symposium Web Center Portal
See Telephony Application Program Interface
Telephony Application Program Interface
Time-Division Multiplexing
time intrinsic
traffic intrinsic
transition mode
Transmission Control Protocol/Internet Protocol
variable
Virtual Private Network
See Virtual Private Network
Wide area network
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Published by: Garik ManUtd Burroughs on Jan 17, 2012
Copyright:Attribution Non-commercial

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05/25/2012

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