After studying the chapter, you should be able to:
Describe the various personality traits that affecthow managers think, feel, and behave.
Explain what values, attitudes, and moods andemotions are and describe their impact onmanagerial action.
Illustrate how ethics help managers determinethe right or proper way to behave when dealingwith different stakeholder groups.
Define organizational culture and explain the rolemanagers play in creating it.
Explain why managers should strive to createethical organizational cultures.