campaign. This is one of the truly discriminating features of all three types. Free responders tendto have a fixed limit on the number of subscribers. Auto responder software is typically NOTlimited by the number of subscribers, but your web host probably limits the number of emails youraccount can send per hour which is effectively a subscriber limit for your software. Even many proresponders have a virtual limit on the number of subscribers by charging you a monthly fee basedon the number of subscribers (either per campaign or total across all your campaigns). The idealresponder will allow unlimited subscribers per campaign with no increase in price. Broadcasting: I mentioned broadcasting earlier in this article. Broadcasting is an important feature that allowsyou to send impromptu, one-time emails to everyone on your list. As previously stated, this isinvaluable for announcements, special offers, and just keeping in touch. I would not join anyservice without the broadcasting feature. HTML Capable: HTML is the language used to display websites, and using it in your emails tends to capture theattention of your customers better than simple text emails. If you can build a web page ... Or even just format text in Microsoft Word (e.G., bolded, underlined, and colored text) ... HTML is animportant feature to consider. I find the easiest way to use HTML is to build your email as a webpage in Microsoft FrontPage, and then click the HTML tab and Select All. Then copy it and paste itinto the HTML message field of your auto responder service. Be sure to send yourself a copy ofthe campaign so you can ensure your formatting translated properly. Importing & Exporting: The Auto responder you select should have the ability to import and export your customer list.Importing is important for adding customers individually, and exporting is important to backup yourcustomer list in case the computer system fails. Make sure you choose your auto responderservice carefully since most services will not let you import from another service due to spammingconcerns. Personalization: I think every auto responder under the sun offers personalization, but verify this before you buyone. Personalization means you can enter a wild card field in your emails, and the system will readthat field from your customer data and insert it in the email (preferably in both the body and thesubject of the email). For example, if your prospect name is John Doe, the responder will insertJohn everywhere you use the wild card field, **FIRSTNAME**. NOTE: The personalization fieldsare different from responder service to another. So be sure to read the instructions for your servicebefore using this feature. Customer Support: This is another really important feature. I recommend you send an email or call the customersupport for any service you are considering before you buy just to verify they are responsive. Ihave not used customer support very often, but when you need it, it is very frustrating when you