Pht trin dch v : Vi highland c ph dch v lun l iu quan trng Phong cch phc v : highland c mt phong cch phc

v chuyn nghip. Vi mt ng phc c trng qun en o , lun nim n. Vi Highland lun ch trng n vic chm sc khch hng c v cht lng phc v cng nh cht lng ca thc n v nc ung em li. Vi vic chm sc khch hng ngay t lc bc vo qun cho n order cng nh gii p cc thc mc v nhng yu cu ca khch hng . Highland coffee lun mang n cho khch hng tiu ch phc v v khch hng v khch hng chnh l trng tm.Trit l ca cng ty l s kt hp ca nhng tin hoa th gii hin i vi nhng nt duyn v s truyn thng ca Vit Nam. em li cho khch hng v mt gi tr truyn thng nhng khng km phn nng ng Cc dch v khc : Ngy nay khi cng ngy mi vic cng tr nn tin b, cng ngh cng hin i v s cnh tranh cng gay gt th cc qun lun tranh nhau v cc dch v nh internet khng dy v cc bn nhc ti qun. Vi Highland coffee th y l mt yu t quan trng , cc i tng khch hng ca Highland coffee l dn vn phng nn thng s dng cc tin ch wifi cng nh h cn n nhng khng gian nhc yn tnh sau nhng bui lm vic hay t nht cng l nhng bui tr chuyn vi khch hng, bn b. V vn ha c ph : Hingland lun mun phc v khch hng vi loi c ph mong phong cch Vit Nam l Robusta v dng sn phm Arabica mang hng v quc t . Cm nhn s khc bit : Vi highland coffee lun mong mun em li cho chnh nhng v khch ca mnh nhng hng v c ph khc nhau, v ch c n vi Highland coff mi c th cm nhn c hng v ca c ph chu u v hng v c ph Vit Nam. y l s khc bit ca Highland coffee Khch hng lun c cm nhn l mnh ang c thng thc mt loi c ph c thng hiu ln hng u Vit Nam. Vic ung c ph chui ca hng Highlands c th khng nh bn thn h, lm tn ln s kiu hnh, hnh din bn thn. i tng khch hng m Highlands hng ti l khch hng thuc tng lp trung lu v thng lu, nn vic ung c ph y cng c khch hng cm nhn rng mnh thuc cc tng lp trn. Hoc nhng khch hng thuc nhng tng lp trn, khng th ung c ph mt ca hng bnh thng khng thng hiu, h phi ung Highlands ni cuy tn thng hiu, mt phn l khng nh ng cp ca mnh. Kim tra kim sot V cht lng c ph : bt u t vic chn mua nhn c ph ch lm vi nhng nh cung cp c uy tn vi ht loi A tt nht . Sau dd n phng th nghim s kim tra xem t tiu chun cha qua mt qu tnh kim tra nghim ngt . V sao cng nhn s loi nhng ht km cht lng .V Vn cha c s bo qun 1 cch hp l vi m phi ng v thng xuyn kim tra m. quy trnh rang c kim sot bi mt i ng chuyn vin y kinh nghim , l s phi hp nhun nhuyn gia kinh nghiekem v khoa hc v thi gian v nhit rang .

C ph sao khi rang s c lm ngui v pha trn gia cc ht Arabica v Robusta theo mt t l nht nh cho ra nhng sn phm cp h Higlandscoffee cao cp . n phn bao b cn phi c m bo vi cht lng tt nht bao b c thit k vi mt lp lt c bit cng vi van 1 chiu gip thot kh v gi c trong thi gian di. V phn dch v : cng ty lun lun ch trng n nhn vin cng nh phong cc h phc v . Lm vic th nhn vin phi bn ng ng phc ca cty c ng nh i ng gi. Bn cnh c nhn vo lm ca highlands coffee cn c 1 s tuyn chn cht ch nhn vin phi lun min ci vi khch . Nu c hnh ng no khng tt vi khch s b ui vic . Mi tun lun c nhng cuc hp ca qun l rt kinh nghim nhng vic lm trong tun . Vic kim sot cn c thc hin t cc nh qun l cp trn m bo cng vic s lm 1 cch chu o . Tip theo Highlands cn thc hin vic ly kin khch hng xem c nhng thc mc g hay nhng vic no cn ci tin hn na .