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Table Of Contents

FOREWORD
PROLOGUE
ABOUT THIS MANUAL
CHAPTER 1 INTRODUCTION
Conflict and democracy
The arts of democracy
Why conflict is important to democratic self-governance
Managing conflict and participatory planning
Negotiation and mediation
Are you confused?
Issues of power and culture
Key points
CHAPTER 2 UNDERSTANDING THE NATURE OF CONFLICT
Perceptions
Factors influencing perceptions
What to do
What causes conflict?
Conflict dynamics
Analyzing the conflict
The road to Abilene
CHAPTER 3 OVERVIEW OF CONFLICT MANAGEMENT STRATEGIES
Conflict management styles
Guidelines to ponder
Cultural variations
Other variations
Some common ground
Focusing in on various options
CHAPTER 4 THE ART OF DIALOGUE AND OTHER IMPORTANT INTER-RELATIONAL SKILLS
The art of dialogue
The practical power of dialogue
Lighting conversational fires can be a long and difficult process
Building relationships
Dealing with resistance
Assertiveness
CHAPTER 5 NEGOTIATION: ACHIEVING RESULTS WITHOUT THIRD PARTY INVOLVEMENT
Principles
Create the right conditions
Elements of negotiation
Did we mention win-win?
The Herb Cohen perspective
Stages of negotiation
The Harvard approach to negotiation
Dissenting views
CHAPTER 6 MEDIATION
Defining the process
The issue of neutrality
Perspective
Where and when to mediate (and when not to!)
Mediating roles
Some models to consider
Key Points
CHAPTER 7 OTHER CONFLICT MANAGEMENT THEMES
Organization development and planned change
Role and image exchanges
By comparison
The prescriptive, proactive, satisfaction model
Transformative peacemaking
Empowerment and recognition
Lederach's elicitive model of mediation
CHAPTER 8 FUTURE TRENDS AND SUGGESTED ACTIONS
With growth, necessity and popularity come other things
Conciliation: Another essential tool for managing conflict
Conflict management: A work in progress
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P. 1
Building Bridges

Building Bridges

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Published by Selver Ercan

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Published by: Selver Ercan on Jan 19, 2012
Copyright:Attribution Non-commercial

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03/22/2012

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