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Letter of Complaint

Letter of Complaint

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Published by Suzana Bt Suratman

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Published by: Suzana Bt Suratman on Jan 20, 2012
Copyright:Attribution Non-commercial

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03/03/2014

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 Your class is unhappy with your school canteen. As the monitor of yourclass, you have been asked to write to your principal, to complain aboutthe following:- food left uncovered- attract many flies- food served is stale- food too expensive- oily plates and cups- rude workers- workers not properly attired- dustbins not cleared daily - same menu daily In your letter, you would also like to offer three suggestions from yourclassmates:- stringent checks- cheaper food- serve a variety of food When writing the letter, you should remember:- to set out the letter correctly - to include all the points given- to write in paragraphs.(35 marks)
Look at the model answer below to revise the format of a formal letter and see how the points are elaborated.
 
The Class Monitor,Form 5 Amanah,SMK Kayu Ara Pasong,82010 Pontian,Johore.Encik Juhair bin Jumaat,The Principal,SMK Kayu Ara Pasong,82010 Pontian,Johore.11 OCTOBER 2009Dear Sir,
Unsatisfactory School Canteen
On behalf of the students of 5 Amanah, I would like to lodge a complaint about theschool canteen.2. First and foremost, the food served is not covered and many flies can be seenhovering over the food. This may lead to food poisoning. Moreover, the canteen alsoserves stale food. The ‘nasi lemak’ turns bad by the time the upper forms have theirrecess. Last week, a few of us had diarrhoea after consuming food from the canteen.3. Apart from that, the food is also too expensive. A small plate of fried mee costsRM1.50 and many poor students cannot afford it. Besides that, the canteen serves thesame menu daily. The students are bored with fried rice and fried mee every day.4. Another complaint is that the cups and plates are oily and not washed properly.The workers are also not appropriately attired although they have been told to wearaprons and caps. Moreover, these workers are rude to students. They shout at us anduse foul language whenever they get angry. They also do not clear the dustbins andrubbish daily. This is very unhygienic. As a result, there is a foul stench whenever weeat in the canteen.
 
5. Thus, we would like to suggest that the school authorities make stringent checkson the canteen daily or weekly. They should also ensure that the canteen serves a variety of food at a reasonable price. We would like to appeal to your sense of fairness and hope prompt action will betaken regarding these matters. Yours faithfully,(NORLISSA BT DUSUKI)5 AmanahNote how the points given are arranged into paragraphs and elaborated whereneeded.The last paragraph states the action you want taken.To elaborate on a point, you may:- give a reason- state one effect/outcome- give details- explain further with facts or statistics- give an opinion
Let’s look at some examples from the sample essay.1. food left uncovered - attract many flies
First and foremost, the food served is left uncovered and many flies can be seenhovering over the food. This may lead to food poisoning.Since the two points are connected, group them in one sentence. It is all right if youdo not wish to use the exact words given but you must stick to the original meaning when writing. The underlined sentence are elaborated by stating one possible effectof the flies.

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