Description

Dealing with Challenging Group Participants Dr. Ginny Barnes Dealing with Challenging Behaviors: Objectives • Understand different behaviors • Identify positive strategies • Discuss & apply strategies to diffuse behaviors When Stress/Fear happens… • We turn into a group of Animals Challenging Behaviors • Interrupting/Talker Skunk • Rude Interrupting Bull • Hostile Challenging Snake • Rambler Chipmunk • Dominator Lion • Whining Walrus • Silent, Shy Ostrich Pre-call • • • • • • • Helps set the stage Sets boundaries and limits Go over “Ground Rules” Not asking for consensus or agreement