Marks: 1 A disadvantage of global teams for product design is that: Choose one answer. a.

Customers may have different needs in different countries b. The product designed may have increased marketability and utility c. The diversity of an international team may be a detriment d. Ease of face to face meetings is absent since members are located everywhere e. Technology allows constant contact with team members Question 2 Marks: 1 The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking. Answer: True False

Question 3 Marks: 1 The term failure as applied to reliability means that a part or item does not function at all. Answer: True False

Question 4 Marks: 1 Basic research is done with the expectation that discoveries will have near-term commercial application. Answer: True False

Question 5 Marks: 1 Reliability refers to the ability of a product to perform its intended function under normal conditions. Answer: True Question 6 False

Marks: 1 Ideas for new or improved designs can come from: Choose one answer. a. customers b. competitors c. research and development departments d. production departments e. all of the above Question 7 Marks: 1 Reliability can be defined in terms of a particular point in time or in terms of length of service. Answer: True False

Question 8 Marks: 1 A formal way to document customer requirements is: Choose one answer. a. consumer surveys b. quality function deployment (QFD) c. focus groups d. Delphi technique e. sales/marketing matrix Question 9 Marks: 1 Concurrent Engineering is another term for sequential development. Answer: True Question 10 Marks: 1 False

One way to increase reliability is to: Choose one answer. a. eliminate backup component b. improve preventive maintenance procedures c. increase mean repair time d. increase the number of independent components e. none of the above Question 11 Marks: 1 The research and development activity which starts after positive research results are available and attempts to turn these results into useful commercial applications is: Choose one answer. a. basic research b. applied research c. development d. redesign e. commercial research Question 12 Marks: 1 Standardization refers to the extent to which there is absence of variety in a product, service, or process. Answer: True False

Question 13 Marks: 1 Which of the following is not true about re-manufacturing? Choose one answer. a. Re-manufactured products can be sold at lower cost. b. The process requires mostly unskilled and semiskilled workers.

c. There is less depletion of natural resources. d. It produces high quality products easily. e. Re-manufacturing is mainly carried out by small and mid-sized companies. Question 14 Marks: 1 Reducing consumer choices makes service more efficient. Answer: True False

Question 15 Marks: 1 Product failures can be easier to remedy with modular design. Answer: True False

Question 16 Marks: 1 The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called: Choose one answer. a. design by imitation b. product analysis c. reverse engineering d. benchmarking e. disassembly Question 17 Marks: 1 Reliability can be improved by the use of backup components. Answer: True Question 18 Marks: 1 False

The structural approach for integrating customer requirements into every aspect of product development is known as: Choose one answer. a. total quality management b. customer satisfaction c. quality function deployment d. customer integration e. a product development team Question 19 Marks: 1 "Must have", "expected" and "excitement" characteristics are categories in the ____ model. Choose one answer. a. Bi-polar b. Kano c. Pareto d. Quality e. Service Matrix Question 20 Marks: 1 One of these is not a characteristic of a well-designed service system: Choose one answer. a. User friendly b. Robust c. Distributed computer networks d. Cost effective e. Easy to sustain