Author: Douglas BernardiniIssue: SAP CRM Overview
CRM without Compromisse
SAP CRM provides companies with a complete CRM solution that covers the breadth of Marketing, Sales, Service and AnaIytics...b.
As well as the major interaction channels:i.
Channel Partners or Partner Channel Management which enables indirect sales.ii.
Mobile for Held and mobile workers.iii.
Interaction Center for call center employees.iv.
Web Channel enabling the customer self-service channel.c.
SAP CRM provides:i.
Comprehensive functionality supporting end-to-end business processes acrossindustries.ii.
Simplified and unified experience for the end-user to drive user adoption.iii.
Flexible deployment options that deliver CRM without Compromise; your choice of on-demand, on-premise, or hybrid.iv.
Extensible, service-enabled CRM that enables business process innovation anddifferentiation through flexible and open integration points.