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January 31, 2012 (New York, NY) On Monday evening, January 30, 2012, the 2011 HotelExcellence Awards (HEA) program was held at the iconic Cipriani Wall Street and hostedby MVP|NY (Morris Visitor Publications), a multi-media travel-publishing company—incooperation with the Hotel Association of New York City, Inc. The HEA program
recognizes the qualities and characteristics that dene superior service and achievement in
New York City’s hospitality industry. The night saw a record turnout of more than 640 of
the hospitality industry’s nest.
Comprised of the Hotel Experience Awards, selected by the readers of IN New York maga-zine; and the Silver Plume Awards, which honor exemplary customer service of conciergesand managers, as chosen by their peers, HEA winners included:
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500 Rooms or MoreBest Concierge Service: New York Marriott MarquisBest Room Amenities: The New York Palace HotelBest Hotel Restaurant: The London NYCBest Family-Friendly Hotel: The Waldorf=AstoriaBest Business Services: InterContinental New York Times SquareBest Overall Hotel Experience: The Waldorf=AstoriaFewer than 500 RoomsBest Concierge Service: The Ritz-Carlton New York, Central ParkBest Room Amenities: W New York – Union SquareBest Hotel Restaurant: The Setai Fifth AvenueBest Family-Friendly Hotel: The Plaza HotelBest Business Services: Mandarin Oriental, New YorkBest Overall Hotel Experience: The Setai Fifth Avenue
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Chef Concierge of the Year: Frederick Bigler, The Peninsula New YorkConcierge of the Year: McKinley Winston, The St. Regis New YorkBest Supporting Manager of the Year: Heiko Kuenstle, The Pierre, a Taj Hotel(more)