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City and County of San Francisco Request for Proposals for Open311 to Lagan CRM integration

City and County of San Francisco Request for Proposals for Open311 to Lagan CRM integration

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Published by: GovFresh on Feb 01, 2012
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11/07/2012

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City and County of San FranciscoRequest for Proposals forOpen311 to Lagan CRM integration
Proposal issued: January 13, 2012Pre-proposal Conference January 24, 2012 1:00 p.m. PSTConference Answers Posted: January 26, 2012 12:00 p.m. PSTDeadline to Protest Terms: January 27, 2012 12:00 p.m. PSTDeadline to Submit Questions: January 30, 2012 12:00 p.m. PSTDeadline to Submit Proposal: February 3, 2012 12:00 p.m. PST
Dates are subject to change
 
 
P-590 (11-07) i January 13, 2012
Request for Proposals for Open311 to Lagan CRM integration
TABLE OF CONTENTSPageI.
 
Introduction and Schedule .....................................................................................................1
 
II.
 
Scope of Work .......................................................................................................................3
 
III.
 
Submission Requirements ......................................................................................................6
 
IV.
 
Evaluation and Selection Criteria ..........................................................................................8
 
V.
 
City-Proposer Communications and Contract award ............................................................9
 
VI.
 
Terms and Conditions for Receipt of Proposals ....................................................................10
 
VII.
 
Contract Requirements...........................................................................................................13
 
VIII.
 
Protest Procedures ..................................................................................................................15
 
Appendices:
A. Standard Forms: Listing and Internet addresses of Forms related to B-1Taxpayer Identification Number and Certification, to Business Tax Declaration, and toChapters 12B and 12C, and 14B of the S.F. Administrative Code.B. Agreement for Professional Services (form P-500)
 
RFP for Open311 to Lagan CRM integration
P-590 (11-07) 1 of 15 January 13, 2012
Request for Proposals forOpen311 to Lagan CRM integrationI.
 
Introduction and ScheduleA.
 
General
The City and County of San
Francisco (“City” or “San Francisco”) 311 Customer Service Center (“311” or “Department”) is requesting proposals from qualified proposers to provide solutionstrategies and pricing schedules for Mobile and Web self service enhancements (“Solution”)
comply
ing with the Open311 specification. The Solution will provide public access to the City’sCRM application (“Lagan”) using the Open311 standard (“V2 and future releases”) via an end
-to-end connection from the web and mobile clients. City expects to license an existing softwaresystem, with defined enhancements to that system during the implementation.The contract shall have an original term of 3 years. In addition, the City shall have the option toextend the term for periods of 1 year at a time, which the City may exercise in its sole, absolutediscretion.Proposers are specifically directed not to contact any City personnel, other than the ContactPerson indicated below, for any purpose related to this RFP. Unauthorized contact of any Citypersonnel ma
y be cause for rejection of a vendor’s proposal. All inquiries concerning this RFP,
including advance questions and clarifications, should be directed to the following ContactPerson:Janelle KesslerE-Mail:janelle.kessler@sfgov.orgQuestions must be in writing, submitted by email, and received before 12 pm PST on January 30,2012. No questions will be accepted after this time with the exception of questions about Cityvendor compliance or Human Rights Commission requirements.

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