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Introduction to Itil for Project Managers May Chantilly Luncheon 1233487917844485 1

Introduction to Itil for Project Managers May Chantilly Luncheon 1233487917844485 1

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Published by: Ahmad on Feb 01, 2012
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03/21/2013

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CSCNORTH AMERICANPUBLIC SECTOR
5/13/2008 8:08:45 AMITILv3FND-Module01-Introduction.CSCv1.ppt
1
Introduction to ITIL for Project Managers
May Chantilly Luncheon
Linda Budiman, PMPITILv2 & ITILv3 Process ArchitectITIL Service Manager, CobiT certified
 
ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt
2
What is ITIL?
What is purpose and goal of ITIL?
What does ITIL means to project managers?
What ITILv3 Service Lifecycle?
What are the benefits of ITIL and PMP certificate?
Today’s Topics
 
ITILv3FND-Service Lifecycle -Introduction.CSCv1.ppt
3
ITIL is a de facto global standard that has been in use for over 20 years and now has reached a global scale
Embraced by governments and businesses as a frameworkto optimize IT service support and service delivery
ITIL aligns to the ISO/IEC 20000 standard
 –
Harmonizing with best practices CMMI, PMI, Six Sigma, COBIT
ITIL provides a standardized way to of working with activities,processes, functions, standards and guidelines
ITILv2 recently upgraded to ITILv3 June ‘07
What is ITIL?

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