Controlling

Mrs .Filipinas A. Manahan RN, MAN

is an ongoing function of management which occurs during planning , organizing and direct activities y it includes assessing and regulating performance in accordance with the plans that have been adopted , the instructions issued and the principles established
y

Controlling/ Evaluating

Evaluation plays an important role in quality and productivity improvement for several reasons: Evaluation ensures that quality nursing care is provided It allows for the setting of sensible objectives and ensures compliance with them It provides standard for establishing comparisons

Reasons for conducting Evaluation:

It promotes visibility and a means for employees to monitor their own performance It highlights problems related to quality care and determines the areas that require priority attention It provides an indication of the costs of poor quality It justifies the use of resources It provides feedback for improvement

Cont.

The evaluation must be based on behavioural standards of performance in which the position requires y There should be enough time to observe employees behaviour. y The employee should be given a copy of the job description, performance standards and evaluation form before the scheduled evaluation conference. y The employees performance appraisal should include both satisfactory and unsatisfactory results with specific behavioural instances to exemplify these evaluative comments.
y

Principles of controlling

Areas needing improvement must be prioritized to help the worker upgrade her performance y The evaluation conference should scheduled and conducted at a convenient time for the rater and the employee under evaluation, in a pleasant surrounding and with enough time for discussion y The evaluation report and conference should be structured in a such a way that it is perceived and accepted positively as means of improving job description.
y

Cont.

Objective y Reliable y Sensitive

y

Characteristics of an Evaluation tool

Establishment of standards , objectives and method of measuring performance y Measurement of actual performance y Comparison of results of performance with standards and objectives and identifying strengths and areas for correction and improvement y Action reinforce strengths or successes y Implementation of corrective action as necessary
y

Basic Components of the control process