TYBMS SEM 5: HUMAN RESOURCE MANAGEMENT QUESTION BANK A) 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) 16) 17)

18) 19) 20) B) Section I Concepts/Short Notes (3 or 5 marks) HRM Outsourcing Downsizing Employee Training & Development Induction Trade Unions Quality Circles Participative Management Compensation Management Pink Slip VRS Career Planning Performance Appraisal MBO approach Sensitivity Training Job Description Job Specification Recruitment v/s Selection Job analysis Job Rotation Section II 10 Marks question

1) Define HRM. State the challenges faced by the HR manager. 2) Explain the meaning and purpose of contracting & subcontracting. 3) Define Job Evaluation. State the Importance of Job Evaluation. 4) Explain the steps involved in the selection process. 5) Explain the term training and development and bring out the importance of the same. 6) Explain 360 degree appraisal and state its merits.

7) What are fringe benefits? State its features/ advantages & disadvantages. 8) What is succession planning? State its merits and demerits. 9) State the forms of participation. Explain any two of them. 10) Define a trade union and state its features.

TYBMS SEM 5: SERVICE SECTOR MANAGEMENT QUESTION BANK A) 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) 16) 17) 18) 19) 20) Section I Concepts/Short Notes (3 or 5 marks) 7 Ps of service mix Goods v/s Services Service Marketing Triangle/Trinity TQM Use of technology in services Service leadership Service Mapping Benchmarking Segmentation Positioning Branding Service Quality Gap / Gap Model Internal Marketing Flowcharting Consumers Vision & Mission Productivity Communication Mix Pricing Consumer Behavior

B)

Section II 10 Marks question

1) State and explain the major drivers of growth of service sector in India. 2) Discuss the relevance of 7 Ps of service mix in Banking/Insurance/Hospitality sector. 3) Explain consumer decision making process. 4) What is TQM? State importance of TQM in service sector. 5) State and explain the challenges faced by service marketers. 6) What is market segmentation? State different types of market segmentation. 7) Define Positioning and state its importance. 8) Explain the different dimensions of service quality. 9) What is Branding? State the importance of Branding. 10) Define Benchmarking and state its importance TYBMS 5th Sem.Ethiics And CSR A) Section I Concepts/Short Notes (3 or 5 marks) 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) Corporate Governance CSR Executive v/s Non Executive Director Business Ethics Unfair Trade Practices Insider Trading Disclosure Norms Purusharthas Morals v/s Ethics Stakeholders Entrepreneur v/s Manager Triple Bottom Line Environmental Ethics Egoism v/s Altruism

15)Child Labor 16) Perquisites 17) Applied ethics 18) Normative ethics 19) Code of Conduct 20) Board of Directors B) Section II 10 Marks question

1) State the importance of Business Ethics and Corporate Governance to business organizations. 2) What are social responsibilities of a business unit? How can one achieve them? 3) State the recommendations of Kumar Mangalam Committee report on Corporate Governance. 4) State the recommendations of Cadbury Committee report on Corporate Governance. 5) State the role of directors in enforcing good corporate governance. 6) State the role of Ngos & International Agencies in CSR. 7) Explain the relation & association between ethics and information technology. 8) State the code of conduct applicable in global marketing and advertising. 9)Differentiate between Indian v/s Western perspective of rights and duties. 10)Explain the importance of CSR to ensure sustainable development

TYBMS SEM 5: LOGISTICS MANAGEMENT QUESTION BANK A) Section I Concepts/Short Notes (3 or 5 marks) 1) 2) 3) Logistical Management Packaging Reverse Logistics

4) 3PL & 4PL 5) JIT 6) Order Fill Rate 7) Inter-modal Transportation System (Piggyback, Birdyback & Fishyback) 8) Cross Docking 9) Palletization 10) Milk Runs 11) Lead Time 12) Inbound v/s Outbound Logistics 13) Customer Order Cycle 14) EDI 15) Customer Service/Relationship Management 16) Benchmarking 17) Vendors/Suppliers 18) MRP I v/s MRP II 19) Re-order Level 20) Economic Order Quantity

B)

Section II 10 Marks question

1) Define inventory. Explain the concept of inventory management. 2) Any type of mode of transportation and its advantages and disadvantages. 3) Logistics v/s SCM 4) Define Warehousing. Explain the factors to be taken into consideration while choosing a warehouse. 5) Explain the factors essential to develop a good package design. 6) State the importance of Logistical Information System. 7) Explain the characteristics of ideal performance measurement system. 8) Activity based costing v/s Mission based costing (short note) 9) State the importance of material handling in logistics. 10) Explain logistics as a business/management function