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Table Of Contents

Formula for Workplace Violence
1. PREVIOUS HISTORY OF VIOLENCE
2. LONER
3. EMOTIONAL PROBLEMS
4. CAREER FRUSTRATION
5. ANTAGONISTIC RELATIONSHIP WITH OTHERS
6. OBSESSION
A WORD OF CAUTION
Observable Warning Signs
1. VIOLENT AND THREATENING BEHAVIOR
2. STRANGE BEHAVIOR
4. PERFORMANCE PROBLEMS
5. INTERPERSONAL PROBLEMS
6. AT THE END OF HIS ROPE
Shotgun
Triggering Event(s)
1. JOB/CAREER RELATED
2. INSTITUTIONAL
3. PERSONAL CRISIS
4. BENCHMARK DATE
THE ONE ABSOLUTE: NEVER IGNORE!
Five Levels of Instability
PREVENTING EMPLOYEE VIOLENCE
Detecting Domestic Violence
Detecting Terrorism
REVIEW POSSIBLE SUSPICIOUS ACTIVITY
FRAUDULENT IDENTIFICATION
UNUSUAL PURCHASES OR THEFTS
Workplace Violence Case Studies
CASE STUDY 1: THE ROMANTIC STALKER
CASE STUDY 2: THE VIOLENT SECURITY GUARD
CASE STUDY 3—DOMESTIC VIOLENCE
CASE STUDY 4—TERRORISM
Defusing a Hostile Coworker or Customer
Defusing Practice Activity
SITUATION 1: THE DEMANDING SUPERVISOR
SITUATION 2: THE DENIED INSURANCE CLAIM
SITUATION 3: THE WORK/FAMILY CRISIS
Coping with Telephone Threats
Self-Protection Tips
How to Break Up a Fight
How to Protect Yourself While Shopping
How to Protect Yourself in a Parking Lot/Garage
How to Protect Yourself While Walking at Night
How to Protect Yourself against Domestic Violence
Access Controls
Duress Code
Two-Person Rule
Computer Security
Law Enforcement
JURISDICTION
“What Would You Do If” Scenarios
SCENARIO 1: THE TIRED TRUCK DRIVER
SCENARIO 2: THE STUBBORN SMOKER
SCENARIO 3: THE DRUNKEN CONTRACTORS
SCENARIO 4: HUNTING SEASON
SCENARIO 5: THE JEALOUS HUSBAND
SCENARIO 6: HEY, THERE’S A FIGHT!
SCENARIO 7: I’M FIRED?!
Risk Assessment Team
EMPLOYEES
MANAGERS AND SUPERVISORS
ORGANIZATION’S HEADS
HUMAN RESOURCES STAFF
EMPLOYEE ASSISTANCE PROGRAM COUNSELORS
UNIONS/EMPLOYEE ORGANIZATIONS
SECURITY/FACILITIES STAFF
LAW ENFORCEMENT STAFF
CONFLICT RESOLUTION OFFICERS
Conduct a Risk Assessment
Incident Response
Incident Response Planning
EMERGENCY PLANS
IMMEDIATE RESPONSE TO A SEVERE INCIDENT
RESPONSE WHEN IMMEDIATE DANGER HAS CEASED
FOLLOW-UP
Violence Response Protocols
RESPONSE PROTOCOL: DANGEROUS OR ARMED PERSON
If you witness an armed individual at any time:
If an armed suspect is outside your building:
If an armed suspect is inside the building:
RESPONSE PROTOCOL: SUSPICIOUS INDIVIDUAL
RESPONSE PROTOCOL: EMERGENCY EVACUATION
RESPONSE PROTOCOL: BOMB THREATS
PERSONAL SAFETY TIPS
The Aftermath
DEAL WITH THE AFTERMATH
CRITICAL INCIDENT STRESS MANAGEMENT
DEALING WITH THE CONSEQUENCES OF VIOLENCE
SCENARIO 2—THE TERRORIST
Case Studies
CASE STUDY 1: DOMESTIC VIOLENCE IN THE WORKPLACE
CASE STUDY 2: THREATENED SUICIDE
Risk Assessment Checklist
1. Conventional Security Measures
3. Policies
4. Incident Reporting and Tracking Process
5. An Alternative Reporting Process
7. Hiring Process
8. Discipline, Termination, and Lay-Off Processes
9. Training of Supervisors and Managers
10. Training of Employees
11. Employee Assistance Program
12. Crisis Management Program
13. Periodic Testing of the Systems and Processes
Incident Report Form
Bomb Threat Check Sheet
1. Ensure a Culture of Respect
RESPECT
APPRECIATION
INVOLVEMENT
INQUIRY
ACTIVE LISTENING
2. Reduce Workplace Stress
WHAT THE EMPLOYER CAN DO
WHAT INDIVIDUALS CAN DO FOR THEMSELVES
Cool Tool 1: The Physical Arena
Cool Tool 2: The Mental Arena
Cool Tool 3: The Interpersonal Arena
Cool Tool 4: The Spiritual Arena
STRESS APPLICATION
3. Establish Violence and Weapons Policies
4. Use Proper Employee-Selection Techniques
WHAT CONSTITUTES A THREAT?
ADDRESSING THREATENING BEHAVIOR
QUESTIONS TO ASK
8. Take Appropriate Action
MANAGERS
SECURITY PERSONNEL
10. Conduct a Risk Assessment
CASE STUDY 1: STALKING
CASE STUDY 2: THREAT OF VIOLENCE
CASE STUDY 3: THREATENING BEHAVIOR
CASE STUDY 4: THREAT TO KILL
CASE STUDY 5: INTIMIDATION
CASE STUDY 6: FRIGHTENING BEHAVIOR
CASE STUDY 7: DISRUPTIVE BEHAVIOR
CASE STUDY 8: THREAT ASSESSMENT
P. 1
The Workplace Violence Prevention Handbook

The Workplace Violence Prevention Handbook

Ratings: (0)|Views: 259 |Likes:
Published by RowmanLittlefield
Workplace violence can occur anywhere: schools, office buildings, hospitals, or late-night convenience stores. It can occur day or night, inside or outside of the workplace, and it can include threats, harassment, bullying, stalking, verbal abuse, and intimidation. Left unchecked, workplace violence can lead to physical assaults and homicide. This handbook tackles this often overlooked but pervasive problem and provides a comprehensive five-step process for understanding and preventing it.
Workplace violence can occur anywhere: schools, office buildings, hospitals, or late-night convenience stores. It can occur day or night, inside or outside of the workplace, and it can include threats, harassment, bullying, stalking, verbal abuse, and intimidation. Left unchecked, workplace violence can lead to physical assaults and homicide. This handbook tackles this often overlooked but pervasive problem and provides a comprehensive five-step process for understanding and preventing it.

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Publish date: Aug 2009
Added to Scribd: Feb 07, 2012
Copyright:Traditional Copyright: All rights reservedISBN:9781605906478
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