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2012 E20 Summit Metrics

2012 E20 Summit Metrics

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Forget the ROI and reveal the benefits of Enterprise 2.0
Forget the ROI and reveal the benefits of Enterprise 2.0

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Categories:Types, Research
Published by: Cooperation Systems Center Munich on Feb 08, 2012
Copyright:Attribution Non-commercial

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02/22/2012

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www.kooperationssysteme.de
Forget theROIandrevealthebenefitsofEnterprise 2.0
Enterprise 2.0-Summit SocialBusiness Analytics
Paris, 8 févriér2012
 
www.kooperationssysteme.de
Enterprise 2.0 = Cooperation
CooperationSystems are sociotechnicalsystems
2
Technical System
UsabilityFlexibility
Social System
Social ProtocolsProcessesIncentivesCommunicationSocial InteractionOrganisationStructureValues
ConstructDesign
 ArchitectureToolsIntegration
 
www.kooperationssysteme.de
W
hydo wewanttomeasure?
Management
Stakeholder
Platform responsible
StakeholderImprovement of current platform use(What can we do to improve collaboration further?)Interested in
Stakeholder
The impact of different stakeholders should be considered during successmeasurement and the choice of success metrics.Justification for investment(Is it worth to sponsor?)Interested in
User
StakeholderHave benefits of the platform transparent(What can the platform do for me?)Interested in
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