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McKesson Medication Safey Case Study

McKesson Medication Safey Case Study

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Medication errors have a large impact in the overall patient safety provided by a health care organization. Discover how Baptist Health Systems was able to reduce these errors and dramatically improve medication safety using McKesson Medication Safety Advantage technology.
Medication errors have a large impact in the overall patient safety provided by a health care organization. Discover how Baptist Health Systems was able to reduce these errors and dramatically improve medication safety using McKesson Medication Safety Advantage technology.

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Published by: McKesson Corporation on Nov 18, 2008
Copyright:Attribution Non-commercial

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11/29/2011

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Baptist Health Systems
Uses Technology to Improve MedicationManagement, Eliminate Errors
Case Study
At a Glance
Organization
Baptist Health SystemsJackson, Miss.
640-bed Medical Center
25-bed acute long-term carehospital
Cancer center
Solution Spotlight 
AcuDose-Rx
®
Clinical Consulting Group
Horizon Admin-Rx
TM
Horizon ExpertDocumentation
TM
Horizon Expert Orders
TM
Horizon Meds Manager
TM
ROBOT-Rx
®
Critical Issues
Patient and medication safety
Inefficient, manual processes
Operational inefficiencies
Financial performance
Results
Achieved a 94% bar-codescanning compliance rate, with70% of nurses and pharmacistsnoting the system preventedmistakes
Eliminated pharmacy callbacksrelated to legibility issues andmissing time/date stamps formedication orders
Reduced medication time fromorder to delivery by 38%
Recouped 25,000 nursing hoursand 2,000 pharmacy hoursannually
Saved more than $937,000 innursing costs aloneHospital management recentlytook a harder look at protectingpatients throughout the entiremedication management process:from prescribing to transcribingto dispensing to administeringto monitoring. With the help ofMcKesson’s Clinical ConsultingGroup, 40-plus nurses andpharmacists participated ina medication managementreview. They assessed more than4,000 orders, and about 80staff members were involved in150 hours of process redesignworkshops.Together, the Baptist and McKessonteam resolved more than 230process issues and redesigned34 workflows to automate themedication management process.After identifying risk areasthrough the root cause analysis,leaders realized that the healthsystem needed to revamp existingmedication management processes.Such extensive analysis alsomade it possible to invest only intechnologies that met the needsof an optimal clinical workflow.
Answers
A multidisciplinary selectioncommittee evaluated solutionsfrom multiple vendors and choseto implement a comprehensivemedication safety solution suitefrom McKesson. Key componentsof the solution include: ROBOT-Rx
®
,Patient safety efforts at BaptistHealth Systems have focusedon the reduction of medicationerrors — mistakes that can quicklylead to serious adverse events.After evaluating best practice andautomation opportunities, Baptistselected end-to-end technologiesand automation solutions fromMcKesson. The result? Baptistachieved a medication dispensingaccuracy rate of 98%, a 38%reduction in medication order-to-delivery time, and a bar-codemedication scanning rate of 94%.The health system also recoupedmore than 25,000 nursing hourseach year, saving the organization$937,000 annually.
Challenges
Jackson, Miss.-based Baptist HealthSystems includes a 640-bed medicalcenter, a 25-bed acute long-termcare hospital, community clinicsand a nationally recognizedcancer center. Patient safety andclinical quality have always beenstrategic areas of focus for thisindustry leader.“Patient safety has risen to theforefront because the industryhas counted the number ofadverse events occurring duringhospitalization,” says Eric McVey,vice president and chief medicalofficer. “There’s been somewhatof a body count — and that reallygained the attention of providers.”

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