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INTRODUCTION ............................................................................................... 5 1.1 General introduction............................................................................... 5 1.2 About the Authors.................................................................................. 5 2 WHY A DEVICE MANAGEMENT CENTER ?............................................................ 7 2.1 Introduction .......................................................................................... 7 2.2 Marketing Analysis (data-mining) ............................................................ 8 2.3 Selective user information (selective broadcast)......................................... 9 2.4 Over the Air terminal configuration (OTA) ................................................10 2.5 Automatic Device Detection & Configuration (Automatic Device Configuration) ................................................................................................................11 2.6 SIM OTA Configuration & Download ........................................................12 2.7 Error detection and correction ................................................................13 2.8 Managing stolen and prohibited devices (Equipment Identity Register) ........13 2.9 Welcome to roamers .............................................................................14 2.10 Value Added Service Provider Interface for terminal type and capabilities informations ..............................................................................................14 2.11 Firmware update.................................................................................15 2.12 Enterprises Device Management ...........................................................15 2.13 Upgrade of network equipment .............................................................15 3 SETTING UP A DEVICE MANAGEMENT CENTER IN PRACTICE ................................. 16 3.1 Introduction .........................................................................................16 3.2 The barriers to DMC effectiveness ...........................................................17
3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.2.6 3.3.1 3.3.2 3.3.3 3.3.4 3.3.5 3.3.6 3.3.7 3.3.8 3.3.9 OTA SMS Provisioning command throughput............................................................. 17 Automatic IMEI Retrieval for device detection ........................................................... 17 Automatic Device Detection and Configuration .......................................................... 18 IMSI Automatic Retrieval....................................................................................... 18 Quality and updating of the mobile database ............................................................ 18 OTA protocols support .......................................................................................... 18 Connecting to the SMS-Center for SMS Sending ........................................................ 19 SS7 connectivity .................................................................................................. 21 Equipment Identity Register network integration ....................................................... 21 Welcome To Roamer support ................................................................................. 22 Automatic Device Detection and Configuration .......................................................... 22 Back office integration with OMC ............................................................................ 22 Help Desk Web integration .................................................................................... 23 Operator Web portal integration ............................................................................. 23 Open interfaces ................................................................................................... 23
APPENDIXES ............................................................................................. 24 4 APPENDIX A: MCTEL MOBILE SOLUTIONS .................................................... 24 Mobile Network Solutions ............................................................................24
Other network interface ................................................................................................ 24
mcTel 41 Av. Hector Otto PO225 98004 MONACO Tel: +377 92 16 88 88 Fax: +377 92 16 88 65 http://www.mctel.net
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INTRODUCTION
1.1 General introduction
Installing a Device Management Center on the operator networks allows to: provide Help Desk with the needed tools to answer efficiently subscribers requests. supply the Marketing department with a complete view of the devices used on the network with the characteristics and features, to better promote existing services and plan future ones. automaticallly configure Over-The-Air a single handset or the whole customer base. manage SIM cards offer new highly attractive services as directory backup/restore or Firmware update. prohibit stolen devices to access the network. This Whitepaper presents the general features of a Device Management Center, and how it can be installed in practice in the operator network.
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To this end, the operator must fill in a marketing database with the handsets brand and models distributed during promotional offers, including if possible their IMEI list 2 The SS7 configuration of the hardware platform and the SS7 connectivity to the operator backbone must include a sufficient number of SS7 links to fully use this throughput.
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SyncML DS
Video Streaming
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Alcatel Benq Ericsson LG Motorola Nokia Panasonic Pantech Philips Sagem Samsung Sanyo Sendo Siemens Sharp SonyEricsson Smartphones
Table 1: OTA capabilities according handset brands (there is only a summary table, according to precise handset models some differences may exist)
The provisioning may be performed: fully automatically when a subscriber has inserted his/her SIM card in a new device, thanks to the Automatic Device Detection and Configuration described below. With this very advanced feature, a new device is configured in a fully automatic way as soon it is used. automatically on operator request for a part or the whole customer base. For example, when introducing a new MMS-Center, the operator will only configure MMS compatible terminals with the required parameters. by the customer care staff, thanks to the Web DMC Help Desk management interface. on subscriber request, from the operator Web access to the DMC user configuration Web tool. The customer may also send a configuration request by SMS. in case of incident automatically detected (see below)
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Chat/IM
OMA DM
Browser
Push To Talk
MMS
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Thanks to a SIM application, the downloading of large quantity of data may be triggered by a first SMS and them performed over IP (GPRS/UMTS) to increase the transfer speed (very useful to download large SIM application or backup/restore applications).
The operator must configure its MSC/VLR to have them send the MAP Check_IMEI request to the EIR during subscriber registration, this request is performed before HLR registration. If the Check_IMEI can transmit the IMSI optional parameter, the DMC/EIR may offer the Welcome To Roamers and Automatic Device Detection features.
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2.10 Value Added Service Provider Interface for terminal type and capabilities informations
On numerous occasions, the Value Added Service Provider relies heavily on the subscriber device model knownledge to deliver the appropriate content to the device. The multiplicity of incompatible devices and supported media formats may cause a denial of service in more than 30% of the cases when this information is not known. Unfortunately, most operator VASP connection platforms are not able to transmit this information to the VASP. Asking the user (e.g. by SMS exchange) its device brand and model is a complicated procedure and most subscribers may know their device brand but not their device model (and there is wide discrepancies in format support between various models of a same brand). As a result, a denial of service may occur in more than 30% of the cases of multimedia content personalization downloading, because: o the multimedia content has been delivered in a format not compatible and will be ignored or not played by the handset. o the VASP tried to deliver the content using a Wap Push not supported by the handset (numerous recent and advanced PDA-like handsets for example require a URL Web link instead of a Wap Push). This denial of service is very badly accepted by the users, whom are very often billed for a content they cant use. This causes customer insatisfaction, help desk costs to manage users complaints and refund requests and huge loss of revenue from Premium service because the users stop using them. Thanks to its Automatic Device Detection feature, MCTEL Device Management Center may interwork with the Premium Gateway managing the VASP connection to the network in order to transmit to the VASP the needed information about the device. The VASP will be then able to supply the content in a format suitable to the customer handset.
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To offer a better service to its corporate subscribers, the operator may propose to entreprises specific device management and configuration tools to perform customized provisioning of the entreprise handsets: email parameters provisioning. device synchronisation provisioning, allowing the synchronisation of the handset data with the enterprise data management center and the replication of the data. by providing enteprises with their own device management interfaces, a DMC can substantially reduce the operator's involvement in customising services to specific enterprises' needs.
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Offline (file import) Near-real time (CDR flow) Using a SIM application by asking the customer manually (*#06#) Low-speed interworking (e.g. SMPP) with the operator SMS, leading to numerous drawbacks pointed out in 3.2.1)
High-speed direct transmission on the network thanks to the integrated OTA SMS Center
Sending OTA commands to SIM Subscriber IMSI retrieval Management of stolen or prohibed devices (Equipment Identity Register) Welcome to Roamers
Direct sending of commands through integrated SMSC Real-time network retrieval Support of the Check_IMEI MAP command from MSC/VLR
Impossible
Support of the Check_IMEI extended MAP command with IMSI (Roamers-in) Web interface, with automated IMSI and IMEI retrieval
Web interface, the IMEI must be retrieved manually or the terminal model must be checked to ensure error free provisioning
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Picture 3: Standard features offered by a Device Management Center without SS7 interworking: Device Configuration (without real time IMEI retrieval and automatic device detection). The OTA provisioning in done through the operator's SMS-Center with a low throughput
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Picture 4: Features offered by a Device Management Center supporting direct SS7 connection: Automatic Device Detection and Configuration, Equipment Identity Register features, embedded very high throughput SMS-Center for efficient OTA provisioning
proceed to interwork the EIR to the Central EIR of the GSM Association, located in Dublin, that stores all IMEI of devices signalled as stolen worldwide. setup the administrative procedures to record the stolen devices IMEI in the EIR, after collecting data from subscribers and law enforcement authorities. It is possible to prohibit the access to the network to unauthorized devices such as GSM Gateways by entering simply their TAC in the EIR blacklist database. 3.3.4 Welcome To Roamer support
Some DMC/EIR such as MCTEL DMC allow to offer a Welcome to Roamer feature to inbound roamers (foreign subscribers roaming on operator network), without needing to install expensive probes on the network. The only prerequisite is the MSC/VLR CheckIMEI commands are able to transmit the IMSI optional parameter additionally to the IMEI. The operator has then simply to configure for each partner network (identified by its Mobile Country Code MCC and Mobile Network Code MNC): user language. welcome message to send by SMS after successful roamer registration on the network. optional parameters such as welcome message lifetime (to avoid for example that cross border subscribers receive several welcome messages a day each time they are switching networks).
Detail MSISDN of the subscriber IMEI of the subscribers device (last known by the Operator) IMSI of the subscriber Configuration keys OTA of the subscriber SIM card Type of subscription chosen by the customer
Table 4: Data to import for populating and updating the DMC subscriber database
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APPENDIXES
APPENDIX A MCTEL Mobile solutions APPENDIX B Example of mobile handset characteristics
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User-Agent Network characteristics Technology Bearers Display characteristics Size in pixels Colors Raws Lines MMS version Character sets Supported picture formats Supported audio formats Supported video formats Streaming support Integrated camera Wap characteristics WML support WML version Deck size Push support Push maximum size
Nokia6610i GSM 900/ GSM1800/ GSM1900 CSD, GPRS Class 6 128 x 128 4096 20 8 1.0 UTF-8, ISO-8859-1, Unicode JPEG, GIF, Animated GIF, PNG, BMP MIDI 4, SP-MIDI, Nokia-ring 3GPP None YES YES 1.1, 1.2.1 5600 YES 685
Caractristiques multimdia
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