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09/02/12
MagicQuadrantorBusinessntelligencePlatforms
MagicQuadrantforBusinessIntelligencePlatforms
6February2012
ID:G00225500
Analyst(s):
JohnHagerty,Rita
L.
Sallam,JamesRichardson
VIEWSUMMARY
In
2011,
businessuserscontinuedtoexertsignificantinfluenceoverBIdecisions,oftenchoosingdatadiscoveryproductsinadditionto/asalternativestotraditionalBItools.Anavalancheofnewusecases,contenttypesandinteractionmodelsexpandsthescopefortomorrow'sBIplatforms.
MarketDefinition/Description
Thisdocumentwasrevisedon7February2012.Formoreinformation,seetheCorrectionspageongartner.com.
Businessintelligence(BI)platformsenablealltypesofusers-fromITstafftoconsultantstobusinessusers-tobuildapplicationsthathelporganizationslearnaboutandunderstandtheirbusiness.GartnerdefinesaBIplatformasasoftwareplatformthatdeliversthe
14
capabilitieslistedbelow.Thesecapabilitiesareorganizedintothreecategoriesoffunctionality:integration,informationdeliveryandanalysis.InformationdeliveryisthecorefocusofmostBIprojectstoday,butweareseeinganincreasedinterestindeploymentsofanalysistodiscovernewinsights,andinintegrationtoimplementthoseinsights.
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Integration
BI
infrastructure-
Alltoolsintheplatformusethesamesecurity,metadata,administration,portalintegration,objectmodelandqueryengine,andshouldsharethesamelookandfeel.www.gartner.com/technology/reprints.do?id=1-196WF&ct=120207st=sb
EVALUATIONCRITERIADEFINITIONSAbilitytoExecute
Product/Service:
Coregoodsandservicesofferedbythevendorthatcompetein/servethedefinedmarket.Thisincludescurrentproduct/servicecapabilities,quality,featuresetsandskills,whetherofferednativelyorthroughOEMagreements/partnershipsasdefinedinthemarketdefinitionanddetailedinthesubcriteria.
OverallViability(BusinessUnit,Financial,Strategy,Organization):
Viabilityincludesanassessmentoftheoverallorganization'sfinancialhealth,thefinancialandpracticalsuccessofthebusinessunit,andthelikelihoodthattheindividualbusinessunitwillcontinueinvestingintheproduct,willcontinueofferingtheproductandwilladvancethestateoftheartwithintheorganization'sportfolioofproducts.
SalesExecution/Pricing:
Thevendor'scapabilitiesinallpre-salesactivitiesandthestructurethatsupportsthem.Thisincludesdealmanagement,
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Metadatamanagement-
Notonlyshouldalltoolsleveragethesamemetadata,buttheofferingshouldprovidearobustwaytosearch,capture,store,reuseandpublishmetadataobjectssuchasdimensions,hierarchies,measures,performancemetricsandreportlayoutobjects.
Developmenttools-
TheBIplatformshouldprovideasetofprogrammaticdevelopmenttoolsandavisualdevelopmentenvironment,coupledwithasoftwaredeveloper'skitforcreatingBIapplications,integratingthemintoabusinessprocess,and/orembeddingtheminanotherapplication.TheBIplatformshouldalsoenabledeveloperstobuildBIapplicationswithoutcodingbyusingwizard-likecomponentsforagraphicalassemblyprocess.ThedevelopmentenvironmentshouldalsosupportWebservicesinperformingcommontaskssuchasscheduling,delivering,administeringandmanaging.Inaddition,theBIapplicationcanassignandtrackeventsortasksallottedtospecificusers,basedonpredefinedbusinessrules.Often,thiscapabilitycanbedeliveredbyintegratingwithaseparateportalorworkflowtool.
Collaboration-
ThiscapabilityenablesBIuserstoshareanddiscussinformation,BIcontentandresults,and/ormanagehierarchiesandmetricsviadiscussionthreads,chatandannotations,eitherembeddedintheBIplatformorthroughintegrationwithcollaboration,socialsoftwareandanalyticalmasterdatamanagement(MDM).
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InformationDelivery
Reporting-
Reportingprovidestheabilitytocreateformattedandinteractivereports,withorwithoutparameters,withhighlyscalabledistributionandschedulingcapabilities.Inaddition,BIplatformvendorsshouldhandleawidearrayofreportingstyles(forexample,financial,operationalandperformancedashboards),andshouldenableuserstoaccessandfullyinteractwithBIcontentdeliveredconsistentlyacrossdeliveryplatformsincludingtheWeb,mobiledevicesandcommonportalenvironments.
Dashboards-
Thissubsetofreportingincludestheabilitytopublishformal,Web-basedormobilereportswithintuitiveinteractivedisplaysofinformation,includingdials,gauges,sliders,checkboxesandtrafficlights.Thesedisplaysindicatethestateoftheperformancemetriccomparedwithagoalortargetvalue.Increasingly,dashboardsareusedtodisseminatereal-timedatafromoperationalapplicationsorinconjunctionwithacomplexeventprocessingengine.
Adhocquery-
Thiscapabilityenablesuserstoasktheirownquestionsofthedata,withoutrelyingonITtocreateareport.Inparticular,thetoolsmusthavearobustsemanticlayertoallowuserstonavigateavailabledatasources.ThesetoolsshouldincludeadisconnectedanalysiscapabilitythatenablesuserstoaccessBIcontentandanalyzedataremotelywithoutbeingconnectedtoaserver-basedBIapplication.Inaddition,thesetoolsshouldofferquerygovernanceandauditingcapabilitiestoensurethatqueriesperformwell.
MicrosoftOfficeintegration-
Insomeusecases,BIplatformsareusedasamiddletiertomanage,secureandexecuteBItasks,butMicrosoftOffice(particularlyExcel)actsastheBIclient.Inthesecases,itisvitalthattheBIvendorprovidesintegrationwithMicrosoftOfficeapplications,
www.gartner.com/technology/reprints.do?id=1-196WF&ct=120207&st=sbpricingandnegotiation,pre-salessupportandtheoveralleffectivenessofthesaleschannel.
MarketResponsivenessandTrackRecord:
Abilitytorespond,changedirection,beflexibleandachievecompetitivesuccessasopportunitiesdevelop,competitorsact,customerneedsevolveandmarketdynamicschange.Thiscriterionalsoconsidersthevendor'shistoryofresponsiveness.
MarketingExecution:
Theclarity,quality,creativityandefficacyofprogramsdesignedtodelivertheorganization'smessagetoinfluencethemarket,promotethebrandandbusiness,increaseawarenessoftheproducts,andestablishapositiveidentificationwiththeproduct/brandandorganizationinthemindsofbuyers.This"mindshare"canbedrivenbyacombinationofpublicity,promotionalinitiatives,thoughtleadership,word-of-mouthandsalesactivities.
CustomerExperience:
Relationships,productsandservices/programsthatenableclientstobesuccessfulwiththeproductsevaluated.SpeCifically,thisincludesthewayscustomersreceivetechnicalsupportoraccountsupport.Thiscanalsoincludeancillarytools,customersupportprograms(andthequalitythereof),availabilityofusergroups,service-levelagreementsandsoon.
Operations:
Theabilityoftheorganizationtomeetitsgoalsandcommitments.Factorsincludethequalityoftheorganizationalstructure,includingskills,experiences,programs,systemsandothervehiclesthatenabletheorganizationtooperateeffectivelyandefflclentlvonanongoingbasis.
Completeness
of
Vision
MarketUnderstanding:
Abilityofthevendortounderstandbuyers'wantsandneedsandtotranslatethoseintoproductsandservices.Vendorsthatshowthehighestdegreeofvisionlistentoandunderstandbuyers'wantsandneeds,andcanshapeorenhancethosewiththeiraddedvision.
MarketingStrategy:
Aclear,differentiatedsetofmessagesconslstentlvcommunicatedthroughouttheorganizationandexternalizedthroughthewebsite,advertising,customerprogramsandpositioningstatements.
SalesStrategy:
Thestrategyforsellingproductsthatusestheappropriatenetworkofdirectandindirectsales,marketing,serviceandcommunicationaffiliatesthatextendthescopeanddepthofmarket
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includingsupportfordocumentandpresentationformats,formulas,data"refreshes"andpivottables.Advancedintegrationincludescelllockingandwrite-back.
Search-basedBI-
Thisappliesasearchindextobothstructuredandunstructureddatasourcesandmapsthemintoaclassificationstructureofdimensionsandmeasures(often,butnotnecessarilyleveragingtheBIsemanticlayer)thatuserscaneasilynavigateandexploreusingasearch(Google-like)interface.ThiscapabilityextendsbeyondkeywordsearchingofBIplatformcontentandmetadata.
MobileBI-
Thiscapabilityenablesorganizationstodeliverreportanddashboardcontenttomobiledevices(suchassmartphonesandtablets)inapublishingand/orinteractive(bidirectional)mode,andtakesadvantageoftheinteractionmodeofthedevice(tapping,swipingandsoon)andothercapabilitiesnotcommonlyavailableondesktopsandlaptops,suchaslocationawareness.
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Analysis
Onlineanalyticalprocessing(OLAP)-
Thisenablesenduserstoanalyzedatawithextremelyfastqueryandcalculationperformance,enablingastyleofanalysisknownas"slicinganddicing."Usersare(often)abletoeasilynavigatemultidimensionaldrillpaths.Andthey(sometimes)havetheabilitytowrite-backvaluestoaproprietarydatabaseforplanningand"whatif"modelingpurposes.Thiscapabilitycouldspanavarietyofdataarchitectures(suchasrelationalormultidimensional)andstoragearchitectures(suchasdisk-basedorin-memory).
Interactivevisualization-
Thisgivesuserstheabilitytodisplaynumerousaspectsofthedatamoreefficientlybyusinginteractivepicturesandcharts,insteadofrowsandcolumns.Overtime,advancedvisualizationwillgobeyondjustslicinganddicingdatatoincludemoreprocess-drivenBIprojects,allowingallstakeholderstobetterunderstandtheworkflowthroughavisualrepresentation.
Predictivemodelinganddatamining-
Thiscapabilityenablesorganizationstoclassifycategoricalvariablesandtoestimatecontinuousvariablesusingadvancedmathematicaltechniques.BIdevelopersareabletointegratemodelseasilyintoBIreports,dashboardsandanalysis,andbusinessprocesses.
Scorecards-
Thesetakethemetricsdisplayedinadashboardastepfurtherbyapplyingthemtoastrategymapthatalignskeyperformanceindicators(KPIs)withastrategicobjective.Scorecardmetricsshouldbelinkedtorelatedreportsandinformationinordertodofurtheranalysis.AscorecardimpliestheuseofaperformancemanagementmethodologysuchasSixSigmaorabalancedscorecardframework.
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MagicQuadrant
www.gartner.com/technology/reprints.do?id=1-196WF&ct=120207&st=sbreach,skills,expertise,technologies,servicesandthecustomerbase.
Offering(Product)Strategy:
Thevendor'sapproachtoproductdevelopmentanddeliverythatemphasizesdifferentiation,functionality,methodologyandfeaturesetsastheymaptocurrentandfuturerequirements.
BusinessModel:
Thesoundnessandlogicofthevendor'sunderlyingbusinessproposition.
Vertical/IndustryStrategy:
Thevendor'sstrategytodirectresources,skillsandofferingstomeetthespecificneedsofindividualmarketsegments,includingverticalmarkets.
Innovation:
Direct,related,complementaryandsynergisticlayoutsofresources,expertiseorcapitalforinvestment,consolidation,defensiveorpre-emptivepurposes.
GeographicStrategy:
Thevendor'sstrategytodirectresources,skillsandofferingstomeetthespecificneedsofgeographiesoutsidethe"home"ornativegeography,eitherdirectlyorthroughpartners,channelsandsubsidiariesasappropriateforthatgeographyandmarket.
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