Summary of Policy
The purpose of the Transit Service Policyis to help staff make informed decisionswhen changing bus and rail services. Thepolicy ensures that staff will make fair andconsistent evaluations of service that arenot only attentive to the needs of transitcustomers, but also consider thelimitations of the agency’s resources. Thepolicy also promotes consistency amongService Sectors and supports the goals of the
Strategic Performance Program
.The policy also guides decision-makingduring the service change process. Thepolicy is organized into four mainsections: 1) Bus Route and DesignGuidelines; 2) Bus PerformanceMeasures; 3) Rail Policies, and 4)Planning process.The updated policy includes refinementsto five existing policies and four newprovisions. The four new provisions are:1. Metro Rapid Warrants;2. Bus Lane Criteria;3. Public Notification Tasks andCalendar, and4. Service Change Program template.
Bus Route and Design Guidelines
Bus route and design guidelines are usedin the development of proposed newservices, the evaluation of existingservices, and high-level discussions aboutproposed modifications of existingservices. They include five categories thatdefine types of agency service:
Metro Liner, which will operate on adedicated right-of-way;
Metro Rapid, which providesexpedited bus service in the mostheavily traveled corridors and featurespainted buses, signal priority andspecial stations;
Metro Express, which mainly operatesalong freeways and busways, andusually operates daily peak serviceonly from a collector area to a specificdestination, or in a particular corridorwith stops en-route at major transferpoints or activity centers;
Metro Local service, which is theprimary Metro service and mainlyincludes local routes and limited stopservice; and
Metro Rail Feeder and Shuttle, whichare local circulation, special eventshuttle and rail feeder services thatoperate on secondary streets and focuson short distances.As part of the bus route design, staff mustconsider the Bus/Rail InterfaceGuidelines, which promote efficiency asthe Rail system is expanded.
Duplicative limited-stop and expressservices that parallel the rail corridorwill be discontinued.
Under certain circumstances, busroutes that run parallel orperpendicular to a rail line may bediverted to a station.
Bus routes that end within one mile of a rail station will be extended toterminate at the station. Routes thatterminate at distances greater thanone mile may be extended if thererouting will create a valuable link tothe rail system or result in a reductionin travel time for a significant numberof riders.
New rail feeder service will beconsidered as part of a service changeif there is demonstrable need andadequate funding is available.