OSO 8 & 9 1) The line of authority that extends from the upper levels of management to the lowest levels

of the organization is termed the ________. A) chain of responsibility B) unity of command C) staff authority D) chain of command 2) In recent years, organizations have become more ________ to be responsive to a dynamic business environment. A) centralized B) decentralized C) structured D) mechanistic 3) All of the following are characteristics of a highly formalized organization EXCEPT ________. A) explicit job descriptions B) little discretion for employees C) minimum number of rules D) a standardized way of doing things 4) A(n) ________ organization has a high degree of specialization, formalization, and centralization. A) organic B) horizontal C) learning D) mechanistic 5) Human resource management is concerned with ________ competent employees. A) obtaining B) obtaining, training, motivating, and keeping C) obtaining, training, and motivating D) training and keeping 6) For the most part, ________ are involved in HR decisions within their own department or unit. A) very few managers B) some managers C) about half of managers D) all managers

7) Which of the following is an organizational structure change? A) the building of a new workshop B) resentment of bosses by employees C) a new way to package chocolate cake D) changing who reports to whom 8) Which of the following is an internal force that can cause a company to make an organizational change? A) a new ad campaign B) new governmental safety requirements C) a new rival company D) new pollution laws 9) A key to dealing with stress is to recognize that all stress ________. A) leads to dysfunctional work behavior B) can be eliminated from an employee's life C) cannot be eliminated from an employee's life D) originates on the job 10) ________ actively support innovation and every step of the process that leads to innovative ideas. A) Idea champions B) Idea managers C) All managers D) Champion managers