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Table Of Contents

1 INTRODUCTION
2.2 Research question and objectives
2.3 Scopes and limitations
3 RESEARCH METHODOLOGY
3.1 Research purpose
3.2 Research strategy
3.3 Choice of method: qualitative or quantitative?
3.4 Data collection
TABLE 1. Provided details of main interviewees
TABLE 2. Sample group for interviews
3.5 Data analysis
FIGURE 2. Components of qualitative data analysis – Interactive model (Miles &
3.6 Validity and reliability
4 ERP SYSTEMS
4.1 ERP definition
4.2 Benefits of implementing an ERP system
4.3 ERP adoption process
4.4 ERP implementation approach
FIGURE 5. Linkages between organization size and complexity and
FIGURE 6. Linkages between organization hierarchy and control and
4.5 ERP implementation success and why it is critical
5 REVIEW ON CRITICAL SUCCESS FACTORS IN ERP ADOPTION
5.1 Critical success factors approach
5.2 CSFs for ERP adoption
5.3 Conceptual framework
5.4 Discussions on identified CSFs
5.4.1 Visioning and planning
5.4.2 Top management support and commitment
5.4.3 Change management
5.4.6 BPR and minimal customization
5.4.7 External competence and partnership
5.4.8 End-users: involvement, education and training
6 CASE STUDY
6.1 Company background
6.2 ERP project description
6.2.1 Decision planning phase
6.2.2 Acquisition phase
6.2.3 Implementation phase
TABLE 5. Plan for implementing the Oracle EBS system of Vinamilk (Vinamilk
FIGURE 12. Collecting money process in the accounts receivable module of the
6.2.4 Use and maintenance phase
6.3 CSFs analysis
6.3.1 Visioning and planning
TABLE 7. Factor 1– Visioning and planning
6.3.2 Top management support and commitment
TABLE 8. Factor 2 – Top management support and commitment
Top management support and commitment Evaluated
6.3.3 Change management
TABLE 9. Factor 3 – Change management
6.3.4 IT infrastructure
TABLE 10. Factor 4 – IT infrastructure
6.3.5 ERP teamwork and composition
TABLE 11. Factor 5 – ERP teamwork and composition
6.3.6 BPR and minimal customization
TABLE 12. Factor 6 – BPR and minimal customization
6.3.7 External competence and partnership
TABLE 13. Factor 7 – External competence and partnership
6.3.8 End-users: involvement, education and training
TABLE 14. Factor 8 – End-users: involvement, education and training
End-users: involvement, education and training Evaluated
6.4 Statistical results
TABLE 15. Frequency of CSFs in the Vinamilk‟s ERP project
7 SUMMARY AND RECOMMENDATIONS
7.1 Summary
7.2 Discussion and recommendations
7.2.1 Discussion of the method
7.2.2 Recommendations
7.3 Further research studies
REFERENCES
APENDICES
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12 CSF-Vinamilk Bac Thesis

12 CSF-Vinamilk Bac Thesis

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Published by Le Thi Thu Chung

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Published by: Le Thi Thu Chung on Feb 18, 2012
Copyright:Attribution Non-commercial

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04/05/2013

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