Step #1: Provide a strong dose ofempathy -
Caring, Empathetic, Non-sarcastic
“I noticed you look frustrated
Step #2: Hand the problem back in acaring way
– Give responsibility with aquestion
•“What are you going to do?”•“How are you going to fix it?”•“How are you going to solve the problem?”
Put the student in the thinking/reflection mode
Step #3: Offer help with a question(
Only if needed
Share some solutionsand provide choices
•“Are you interested in how other students have solved these problems?”•“Do you want an idea?”•Only offer choices (no more than 2) thatyou can live with
Step #4: Help the student evaluate thepotential consequences of each choice
•“How would that work for you?”•“Do you think the idea would work for you?”
Step #5: Allow the student to eithersolve or not solve the problem
•Select an action plan: “Let me know howit works out.”•Only agree to what does not createanother problem•Only solve a student’s problem if he/sherefuses to.•“I’m available if you need additionalhelp.”•If you cannot agree, begin process over (step 1)•“I am sorry, I cannot agree with your plan.”
Brief statements are remembered
- Lengthy lectures are forgotten.
The less time we spend talking, theless time they have to be resistant.The less time we spend talking, themore time they spend thinking.
Adapted from Love and Logic ® Press Inc.