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Veterans’ right to know reasons for decisions Reason-Raison-2011-12-eng

Veterans’ right to know reasons for decisions Reason-Raison-2011-12-eng

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Veterans’ right to know reasons for decisions Reason-Raison-2011-12-eng
Veterans’ right to know reasons for decisions Reason-Raison-2011-12-eng

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Published by: Canadian_Veterans_Ad on Feb 20, 2012
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A Matter of Procedural Fairness
Report of the Veterans OmbudsmanDecember 2011
Vt’ rit t k r  dciia Mtt  pc fi
eamato of t adac of formato  dco ttr from Vtra Affar Caada
Office Of the Veterans Ombudsman
P.O. Box 18, Station BOttawa, Ontario K1P 6C3Calls within Canada (Toll-free): 1-877-330-4343Calls from outside Canada (Collect): 1-902-626-2919Email: info@ombudsman-veterans.gc.caThis publication is also available in electronic format atwww.ombudsman-veterans.gc.ca V104-1/2012E-PDF978-1-100-20065-1
The Honourable Steven Blaney, P.C., M.P.Minister of Veterans AffairsHouse of CommonsOttawa, OntarioK1A 0A6Dear Minister:I am pleased to submit to you the report
Veterans’ Right to Know Reasons for Decisions: A Matter of Procedural Fairness
. The report contains the results of our examination of letters issued byVeterans Affairs Canada to inform applicants of its decisions pertaining to their application fordisability pensions or disability awards.Providing reasons in decision letters is fundamental to procedural fairness and is a statutoryrequirement under both the
Pension Act 
and the
Canadian Forces Members and VeteransRe-establishment and Compensation Act 
.Veterans have a right to know why and how decisions that affect them are made by the Department.Our review uncovered a pattern of letters that provided information to applicants about decisionsmade, the legislation, policies or evidence considered, without providing an adequate explana-tion of how the decisions were made.The failure to provide reasons for decisions, a denial of procedural fairness rst brought to theDepartment’s attention by the Auditor General of Canada in 1998, is at odds with the commitmentto fairness and respect for Veterans guaranteed by the
Veterans Bill of Rights
.The resulting lack of procedural fairness to Veterans is of great concern to me. I look forward todiscussing my recommendations to remedy this situation at your earliest convenience.Yours sincerely,
Guy Parent
Veterans OmbudsmanDecember 20, 2011

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