Alex D Paul.
I work or ZohoCorp asProduct Manager or ManageEngine ITIL Solutions.Ater a ew utterly boring Inormation TechnologyInrastructure Library (ITIL) presentations andspeeches completely based on the blue bookin Las Vegas, L.A, London, Sao Paulo, Singapore,Brisbane, Melbourne and Sydney, I thought I shouldtry writing what IT managers really need to knowin an interesting way so that they’ll actually readit. With all due respect, the blue book covers everyaspect o ITIL Service Support and is the ultimatereerence guide. This is or all those who don’thave the time and patience, but still quickly wantthe juice. I didn’t nd an interesting ITIL ServiceSupport Article and here is my attempt in writingone. I hope you nd it useul.I would love to know your views, send them email@example.com.