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Itil Heroes Handbook

Itil Heroes Handbook

Ratings: (0)|Views: 72|Likes:
Published by James Felton Keith
Understanding the basics of Information Technology Infrastructure Library (ITIL)
Understanding the basics of Information Technology Infrastructure Library (ITIL)

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Published by: James Felton Keith on Feb 23, 2012
Copyright:Attribution Non-commercial


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I am
Alex D Paul.
I work or ZohoCorp asProduct Manager or ManageEngine ITIL Solutions.Ater a ew utterly boring Inormation TechnologyInrastructure Library (ITIL) presentations andspeeches completely based on the blue bookin Las Vegas, L.A, London, Sao Paulo, Singapore,Brisbane, Melbourne and Sydney, I thought I shouldtry writing what IT managers really need to knowin an interesting way so that they’ll actually readit. With all due respect, the blue book covers everyaspect o ITIL Service Support and is the ultimatereerence guide. This is or all those who don’thave the time and patience, but still quickly wantthe juice. I didn’t nd an interesting ITIL ServiceSupport Article and here is my attempt in writingone. I hope you nd it useul.I would love to know your views, send them toalexdpaul@zohocorp.com.
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