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Resume, Business Manager, IT Staffing, Sales, Business Development

Resume, Business Manager, IT Staffing, Sales, Business Development

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Published by Navneet Chalana

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Categories:Types, Resumes & CVs
Published by: Navneet Chalana on Feb 28, 2012
Copyright:Attribution Non-commercial

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01/02/2013

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Objective:
Seeking business assignments in the capacity of management executive with focus on BusinessDevelopment, Account Management, and B2B Sales with a reputed IT/ITES Organization within India or Overseas.
Proficiency Forte:
y
10 (Ten) Years plus experience in B2B/B2C, corporate sales; channel sales, key account management,brand promotion, new business development and human resource management in IT/ITES,Telecommunication and BFSI Industry.
y
Extensive functional knowledge of software development activities, web development, ERPimplementation, telecom software development technologies, Mobile Application Development andembedded systems.
y
Excellent background into Social Media Marketing; used for Online Marketing/E-Marketing, e-campaign,Web Analytics. Deep knowledge of Social Groups, Blogs & RSS Feeds.
y
Demonstrated experience in business partnership with multinational billion dollar companies,experienced in analyzing, managing, negotiating and administering contracts, compliance withgovernment regulations, company requirements and process & procedures development.
y
Entrepreneurial executive with strong general management qualifications in Strategic Planning,Business Development, Account Management, Project Consulting, Budgeting, Finance, Administration& Human Resource.
y
Guided the success of multi-million dollar businesses by leading and motivating the sales andrecruitment team through sales observation and coaching in the moment, sharing recruitment strategiesin finding the right talent.
y
Leveraged expertise in new product/ service launches, company and product evangelism, technologysales presentations, strategic partnerships/alliances, brand awareness and management strategies tobuild business across USA, Europe and Asian markets.
y
Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence, skilled communicator withexceptional presentation skills & a strategic planner with proficiency in effective customer service andsales.
y
Major strengths include strong problem solving skills, effective communication and time Management.
y
Strong hands on experience in Technical Recruitment, Internet Research, Sourcing through varioustools and techniques, Active and passive sourcing through Discussion Boards, Networking Tools,Groups, Forums, Associations, E-Seminars, Web Pages etc.
Education:
y
Bachelor is Computer Application, Punjab Technical University
Employment HistoryDamco Solutions Private Limited, Chandigarh, INDIA May 2011 ± Till Datehttp://www.damcogroup.com 
 
Delivery Manager /Business Manager Responsibilities:
y
Responsible for USA B2B IT staffing and project solutions by developing and maintaining lastingrelationships with top system integrators seeking technical professionals and services.
y
Responsible for strategy and development of marketing programs for Internet-based social media /communities.
y
Managing Chandigarh branch operations, including budget, marketing plans, sales forecasting andemployee hiring, firing, training and yearly reviews.
y
Cold Call prospects and conducted needs assessments to determine current and future technical needs.
y
Leads human resources activities, including hiring, developing training plans and conducting training for employees
y
Responsible for the overall Growth, Revenue and Functioning of the Professional Consulting Group for North America.
Navneet ChalanaPermanent Address: E-Mail Address:
House No: 694/1 Sector 41-Avicky_chl@hotmail.com Chandigarh (U.T.) 160036 (C) +91-8968 935771LinkedIn:www.linkedin.com/in/navneetchalana(R) +91 -172-3951695Twitter:http://twitter.com/#!/nchalana 
 
y
Overseeing the deliverables of various departments; Sales, Recruitment, Operations, Accounts, Legaland Human Resource.
y
Primary contact for the Key Accounts.
y
Direct focus on P&L expense management and deploying a high powered focused sales andrecruitment team.
 
y
Member of the executive management team reporting to the President and Chief Executive Officer.
 
y
Develop and implement workforce planning process/methodology for the Sales and Services BusinessUnits, Initiate and drive the recruitment process ± ownership of the process and the relationship with thebusiness.
 
y
Handled full-cycle recruiting including development of recruitment strategies, establishing recruitmentprocesses, sourcing, offer management and onboarding.
 
y
Lead team efforts in developing solutions to difficult or complex client situations to ensure goals andobjectives are met, including delivering results on time and within budget.
 
y
Manage and track recruiting data to ensure meet metrics and business expectations (volume, quality,and cost).
 
y
Motivating and assisting managers and sales personnel to achieve these targets by regularly monitoringand communicating progress, providing personal support and taking action where necessary ensuringthat sales personnel receive the resources, support and training they require.
Achievements:
Commence business partnership with HCL America, Tech Mahindra, Headstrong-GE, Zensar, CMC America, Mahindra Satyam, NIIT Technologies and Mphasis-HP.
Ramy InfoTech Pvt. Limited, Noida, INDIA Aug 2010 ± May 2011http://www.ramyinfotech.com 
 
Senior Regional Manager Responsibilities:
y
Responsible for all direct sales and recruiting, managing daily operations and channel partner relationships.
y
Successfully implemented organization wide programs to support and drive business goals. Theseprograms include workforce planning, leadership development, performance management, culturechange, and employee engagement programs across U.S.A.
y
Developed business partnership with million dollar companies, Patni America, Cognizant TechnologySolutions, Wipro America and HCL America.
y
Worked directly with C-Suite executives of Clients, acting as Single point of contact for all clientcommunication.
y
Achieved 90% growth during the first 1 year of operations and directly responsible for over $2MM inrevenues over the same period.
y
Performed marketing activities to improve sales including establishing and maintaining relationships withbusiness partners and consulting firms.
y
Manage the order fulfilment process from requisition creation to candidate start of assignment,Broadcast orders to approved suppliers using mass mailing tool, networking groups, social medianetworks, personal and discussion blogs.
y
Exercise screening techniques that ensure only high-quality resumes are forwarded to the customer for review.
y
Negotiate the bill rates to ensure they are aligned with current market rates and closely related to thenecessary job criteria, Confirm assignment logistics between hiring manager and supplier regarding thecontractors¶ assignment information (i.e., start and end date, location, rates, hours, etc.).
y
Interact daily with hiring managers and suppliers to resolve program related issues.
y
Appropriately manage the customer and supplier relationship by building a professional rapport,following up consistently, and by maintaining ongoing contact and communication.
y
Act as a cooperative and contributing team member to ensure that a high level of service is alwaysoffered to both customers and suppliers.
y
Proactively identify service delivery issues and provide appropriate and timely solutions.
y
Conduct resource planning with hiring managers to anticipate future staffing needs.
y
Ensure that all key service delivery objectives are met by taking an active role in continuousimprovement of service delivery processes, and in maintaining and improving contractor/supplier quality.
Achievements:
Commence business partnership with Patni America in Sep 2010.
Commence business partnership with Cognizant Technology Solutions in Oct 2010.
Okaya Infocom, Noida, INDIA May 2008 ± July 2010
http://www.okayainfo.com
Regional Manager 
y
Responsible for all client communications, conflict resolution, and compliance on client deliverables andrevenue.
 
y
Ensures that client issues are dealt with in an efficient manner, Own the contract and renewals for projects for an existing client and new clients.
y
Approve Purchase Orders and invoices, and is responsible for payment collections.
y
Ensures that all processes and procedures are completed, quality standards are met, and we achieveset targets.
y
Responsible to Account Management, Client Servicing, Resource Management, Sales Plans, BudgetManagement (hiring and sharing of resources) and cost avoidance.
y
Maintain a pool of clients to get exclusive requirements, using Primes as gatekeeper to submitresources to Hiring Managers.
y
Tender for software development projects i.e. iPhone Apps, Android Apps, New Implementation for Web Apps using PHP, Flex, and Flash and .Net/C #.
y
Requirement gathering and proposing a best resolution, Write Proposals, RFP,RFI, SOW.
y
Provides mentoring and training to account managers, BDM¶s and new joined, Responsible for statusreporting to VP, Internal & External Clients.
y
Conduct training workshops to get best use of social networking sites/blogs/groups. Pre-requisite for e-marketing, campaign management.
Achievements:
Best Seller of the Month of June 2009
Best Seller of the Month of March 2010
FCS Software Solutions Limited, Chandigarh, INDIA Jan 2007 ± Mar 2008Sales/Account Manager 
y
Interact with clients, preferred vendors and business partners through e-mails & conference calls togenerate business and resolve operational aspects. Add & evaluate clients to increase businessprospects.
y
Make cold calls to develop new clients and getting various vendor ships/partnerships from largeclients/consulting companies.
y
Generate requirements from business partners by hotlist, e-mail campaigns & resume marketing.
y
Follow Up for submitted consultants and pushes consultants for End Client Submissions and End ClientInterviews.
y
Search requirements for bench consultants from various job boards, groups, discussions, blogs, searchengines, Meta engines.
y
Search and interact with IT professionals to qualify them for Tier-1 client¶s requirements. Manage andcoordinate with TRS team to get qualify & perfect talent for specific skilled requirements.
y
Post resumes on various jobsite portals to generate requirements and addition of new businesspartners.
y
Track of qualified consultants, schedule interview for submitted consultants. Coordinate with TRS team,vendors, and clients to resolve consultant¶s deliverable issues.
y
Manage full recruitment cycle independently including resource requirement gathering, sourcing, initialscreening, short listing, pre and post interview follow-ups, reviewing with stakeholders, referencechecks, preparing offers, negotiation and closures.
y
Source potential candidates through job portals, networking, staffing companies, employee referrals andhead hunting in target software companies.
y
Responsible for maintaining data bank, identifying in-demand technologies and proactively buildingrelations with potential candidates.
PG Informatics Limited, Chandigarh, INDIA Aug 2004 ± Dec 2006Call Center Manager 
 
Operations Management:
y
Interact with client and outsourced centres through e-mails & conference calls to review / resolveoperational issues.
y
Act as SPOC (single point of contact) for Client and Call Centres.
y
Interact with vendors i.e. VoIP / bandwidth suppliers, transporters, network, consulting firms to managetechnical & operational issues on daily basis.
y
Upload & track sales orders, interact with client to complete pending sales orders.
y
Managed multifunctional teams to accelerate required growth and achieve business targets.

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