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Table Of Contents

Preface
About T-Server for Avaya Communication Manager
Intended Audience
Preface Making Comments on This Document
Reading Prerequisites
Making Comments on This Document
Contacting Genesys Technical Support
Document Change History
1Common Functions and Procedures
New for All T-Servers in 8.0
Chapter
1T-Server Fundamentals
Learning About T-Server
Framework and Media Layer Architecture
T-Server Requests and Events
Advanced Disconnect DetectionProtocol
Redundant T-Servers
Multi-Site Support
Agent Reservation
Client Connections
Next Steps
2T-Server General Deployment
Prerequisites
Software Requirements
Hardware and Network Environment Requirements
Licensing Requirements
About Configuration Options
Deployment Sequence
Wizard Deployment of T-Server
Wizard Configuration of T-Server
Wizard Installation of T-Server
Procedure: Installing T-Server on UNIX using Wizard
Procedure: Installing T-Server on Windows using Wizard
Manual Deployment of T-Server
Manual Configuration of Telephony Objects
Manual Configuration of T-Server
Manual Installation of T-Server
Procedure: Installing T-Server on UNIX manually
Procedure: Installing T-Server on Windows manually
Procedure: Verifying the manual installation of T-Server
3High-Availability Deployment
Warm Standby Redundancy Type
Hot Standby Redundancy Type
Requirements
Synchronization Between Redundant T-Servers
Warm Standby Deployment
General Order of Deployment
Manual Modification of T-Servers for Warm Standby
Procedure: Modifying the primary T-Server configuration for warm standby
Procedure: Modifying the backup T-Server configuration for warm standby
Warm Standby Installation of Redundant T-Servers
Hot Standby Deployment
Manual Modification of T-Servers for Hot Standby
Procedure: Modifying the primary T-Server configuration for hot standby
Procedure: Modifying the backup T-Server configuration for hot standby
Hot Standby Installation of Redundant T-Servers
4Multi-Site Support
Multi-Site Fundamentals
ISCC Call Data Transfer Service
ISCC Call Flows
ISCC Transaction Types
T-Server Transaction Type Support
Transfer Connect Service Feature
Procedure: Activating Transfer Connect Service
ISCC/Call Overflow Feature
Number Translation Feature
Number Translation Rules
Network Attended Transfer/ConferenceFeature
Event Propagation Feature
User Data Propagation
Party Events Propagation
Switch Partitioning
Event Propagation Configuration
Procedure: Activating Event Propagation: basic configuration
Procedure: Modifying Event Propagation: advanced configuration
ISCC Transaction Monitoring Feature
Configuring Multi-Site Support
1. Applications
Applications
•See “Switches and Access Codes.”
Switches and Access Codes
•See “Configuring Access Codes.”
Procedure: Configuring access resources for the route transaction type
Procedure: Configuring access resources for the dnis-pool transaction type
Procedure: Configuring access resources for direct-* transaction types
Procedure: Configuring access resources for ISCC/COF
Procedure: Configuring access resources for non-unique ANI
Procedure: Modifying DNs for isolated switch partitioning
Configuration Examples
5Start and Stop T-Server Components
Command-Line Parameters
Starting and Stopping with the Management Layer
Procedure: Configuring T-Server to start with the Management Layer
Starting with Startup Files
Procedure: Starting T-Server on UNIX with a startup file
Procedure: Starting T-Server on Windows with a startup file
Starting Manually
HA Proxy
Procedure: Starting HA Proxy on UNIX manually
Procedure: Starting HA Proxy on Windows manually
T-Server
Procedure: Starting T-Server on UNIX manually
Procedure: Starting T-Server on Windows manually
Verifying Successful Startup
Stopping Manually
Procedure: Stopping T-Server on UNIX manually
Procedure: Stopping T-Server on Windows manually
Starting and Stopping with Windows Services Manager
New in T-Server for Avaya Communication Manager
Known Limitations
Setting DN Types
Configuring Links and Switches
Configuring the CTI Link
Configuring the ASAI Link
Configuring an ASAI Station
Configuring TACW
Configuring AES connections
ISDN Network Redirection
Avaya Communication Manager Requirements
Configuring an ASAI Split
Genesys Requirements for Avaya Communication Manager
7Supported Functionality
T-Library Functionality
Support for Agent Work Modes
Support for Replacing Calling Party Number
Support for Real-Time Agent State Using Device, Media and Call Control API
Support for Notification of Failed Routing Attempts
Use of the Extensions Attribute
Table 15:Use of the Extensions Attribute
Use of the UserData Attribute
Table 16:Use of the UserData Attribute
Error Messages
Avaya Enterprise Survivable Server (ESS)
Avaya ESS Architecture
Typical ESS Failure Support Scenarios
Avaya Switch Partitioning
Setting Configuration Options
Log Section
verbose
time_format
Log Output Options
alarm
standard
interaction
trace
debug
Examples
Debug Log Options
Log-Extended Section
level-reassign-disable
Log-Filter Section
Common Section
Changes from 7.6 to 8.0
T-Server Section
consult-user-data
dn-scope
propagated-call-type
License Section
Agent-Reservation Section
Multi-Site Support Section
use-data-from
ISCC Transaction Options
cast-type
default-dn
dn-for-unexpected-calls
request-tout
resource-allocation-mode
resource-load-maximum
route-dn
timeout
use-implicit-access-numbers
Transfer Connect Service Options
tcs-queue
tcs-use
ISCC/COF Options
cof-ci-defer-delete
cof-ci-req-tout
cof-ci-wait-all
cof-feature
cof-rci-tout
default-network-call-id-matching
Event Propagation Options
epp-tout
event-propagation
Number Translation Option
inbound-translator-<n>
Translation Rules Section
Backup-Synchronization Section
addp-remote-timeout
addp-timeout
addp-trace
protocol
Call-Cleanup Section
Security Section
Timeout Value Format
Changes from Release 7.6 to 8.0
Mandatory Options
follow-calls
predict-agent-work-mode
preserve-collected-digits
query-agent-work-mode
route-failure-alarm-high-wm
route-failure-alarm-low-wm
route-failure-alarm-period
second-call-as-consult
update-button-info
use-auto-dial
Predictive Dialing Options
Avaya Communication Manager Ethernet Option
Flow Control Options
use-link-bandwidth
use-link-bandwidth-backup
Query-Agent-State Section
CTI-Link Section
DN-Specific Options
enable-dmcc
CTI-Link Section for DMCC
session-duration
11Supported High-Availability Configurations
HA Default Configuration
Examples of Warm Standby Configurations
Supplements
Document Conventions
Index
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80fr_dep-ts_avayag3

80fr_dep-ts_avayag3

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