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Generation Y as Hospality Employees: An examination of work attitude differences

Generation Y as Hospality Employees: An examination of work attitude differences

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Published by Pablo Alarcón
Generation Y as Hospality Employees: An examination of work attitude differences. David Solnet, Anna Hood. University of Queensland. 2011.
Generation Y as Hospality Employees: An examination of work attitude differences. David Solnet, Anna Hood. University of Queensland. 2011.

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Published by: Pablo Alarcón on Feb 28, 2012
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05/15/2013

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Generation Yas hospitalitYindustrY emploYees
 An examination of work attitude differences
 
UQ School of Tourism
The University o Queensland (UQ) is one o Australia’spremier learning and research institutions and is rankedamong the world’s top 50 Universities. It is the oldestuniversity in Queensland and has over 40,000 studentscurrently enrolled. UQ is a ounding member o the eliteGroup o Eight (Go8), a coalition o leading Australianuniversities, intensive in research and comprehensive ingeneral and proessional education.Nested in the aculty o Business, Economics and Law, theUQ School o Tourism (UQST) is the earliest establisheduniversity tourism school in Australia, and is the onlydedicated tourism school within the Go8. The UQST is theonly University School in Australia to be TedQual accreditedby the United Nations World Tourism Organisation (UNWTO).With over 700 students studying under- and post-graduateprograms in tourism, hospitality and event management, theUQST is recognised, both nationally and internationally, asa leading centre o research with close links to governmentand industry. An impressive list o academic sta activelypublish their research in the world’s top journals in tourism,hospitality and related felds and are oten called upon tospeak both nationally and internationally, and consult ontourism and related matters.For more inormation, go to
www.uq.edu.au
Hospitality Training Association
The Hospitality Training Association Inc (HTA) has beenserving the needs o the hospitality industry or over twentyyears. HTA brings together the combined experienceand knowledge o the fve major associations that are thedriving orce behind the tourism and hospitality industries inQueensland, Australia: the Hotel Motel & Accommodation Association; Clubs Queensland; the Restaurant & Catering Association o Queensland; the Liquor, Hospitality& Miscellaneous Union; and the Queensland Hotels Association.Developed to support these associations with specialisedtraining in each o their areas o discipline and expertise, HTAhas assisted thousands o young people establish careersin hospitality and tourism. Through the provision o shortcourses, certifcates and diploma qualifcations, HTA Collegeprovides nationally and internationally recognised trainingin all acets o tourism and hospitality. Situated close to thecity-centre in Fortitude Valley, HTA's training acilities includethree commercial kitchens, a pastry lab, two restaurants,a cocktail/lounge bar, and multimedia-equipped trainingrooms.For more inormation, go to
www.hta.org.au
 Acknowledgement: Hotel room photo on frontcover courtesy of Hilton Hotels and Resorts
 
1
 An exAminAtion o
work attitude dierences
7 bruary, 2011
d r,
 ths rpr aas r a cls wrkg parrshp bw ur rspcv sus. W hav ud gra syrgs bwh Hspaly trag Assca – a wrld class prva rag rgasa – ad h Schl  turs a h Uvrsy  Quslad – rakd ag h wrld’s tp 50 Uvrss. ths rpr rprss   a ubr  cllabrav prjcs bru  ur cpra.Hr, w prs h rsuls  a rsarch prjc ha had s bggs as a dusry prbl: h challgs , ad h d ga a br udrsadg abu ‘Gra Y’ as hspaly dusry plys. oc hs d was dfd, a cprhsvad rbus rsarch prgra was dsgd ad s dald  hs rpr. (n: W wuld als lk  ackwldg h crbuad  hs prjc by Dr Paul Barr wh has sc rlcad  napr Uvrsy  Sclad. Paul was a par  h rgalrsarch a ad was gral  h ra ad arly sags  h rsarch prjc.) th rsarch dsg r hs prjc cludd:
•acomprehensivereviewofalltherelevantpastresearchundertakenregardinggenerationaldifferencesinworkforceattitudes;•focusgroupstoeshoutthekeyissues;•theselectionofkeyemployeecriteriamostvaluableintermsofunderstandingdifferencesacrossgenerationalgroups;•thecreationofaquestionnairedesignedtocaptureactualemployeeattitudes;•thecollectionofdataacrossdifferentsectorsofthehospitalityindustryinQueensland;•acomprehensiveandstatisticallyrobustanalysisofthedata;•somepracticalsuggestionsabouthowtointerpretandusethedata.
Lg br hs prjc ccd,  bca bvus  ay ha ply va, larg syls, pcas,prrac ad hr rlad acrs vary r  r r  ay pssbl rass (graal grupg, gdr, dpar,ccupa c.). t da, hwvr, ll scfc vdc has b gahrd  rvw hs drcs ad  ga a ulludrsadg  h, spcally as hy pra  h hspaly dusry.W hp yu fd hs rpr usul, ad w wlc cs ad dback.Rgards,
Plp cl d d slc e o G Y rP L
Hspaly trag Assca Uvrsy  Quslad, Schl  turs
Email:phillip.c@hta.org.auEmail:david.solnet@uq.edu.au

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