Professional Documents
Culture Documents
AMADEUS BASIC
INDEX
AMADEUS SELLING PLATFORM (AMADEUS VISTA) ..............................................................................................8 INITIATES AMADEUS SELLING PLATFORM ........................................................................................................8 SIGN-IN THE GRAPHIC MODE ............................................................................................................................10 SIGN-IN / SIGN-OUT ON COMMAND PAGE........................................................................................................11 DUTY CODES ........................................................................................................................................................11 SIGN OPTIONS ON COMMAND PAGE............................................................................................................11 MOVE BETWEEN AREAS .....................................................................................................................................12 MOVE BETWEEN WORK AREAS OPTIONS ...................................................................................................12 STATUS OF WORK AREAS ..................................................................................................................................13 OFFICE PROFILE DISPLAY..................................................................................................................................14 AMADEUS HELP ...................................................................................................................................................15 AMADEUS ONLINE HELP OPTIONS ...............................................................................................................16 AMADEUS INFORMATION SYSTEM (A.I.S)..........................................................................................................17 AMADEUS INFORMATION SYSTEM DISPLAY OPTIONS..............................................................................17 ENCODING AND DECODING ...................................................................................................................................18 ENCODING AND DECODING OPTIONS .........................................................................................................18 CONVERSION............................................................................................................................................................19 CONVERSION OPTIONS..................................................................................................................................21 AMADEUS AIR ...........................................................................................................................................................22 AMADEUS AVAILABILITY .....................................................................................................................................23 AMADEUS SCHEDULE .........................................................................................................................................23 BY NEUTRAL DISPLAY ....................................................................................................................................23 BY DEPARTURE TIME DISPLAY .....................................................................................................................23 BY ARRIVAL TIME DISPLAY ............................................................................................................................23 BY ELAPSED TRAVEL TIME DISPLAY............................................................................................................24 AMADEUS AVAILABILITY / SCHEDULE OPTIONS.........................................................................................24 DIRECT ACCESS.......................................................................................................................................................25 TIME TABLE ...............................................................................................................................................................27 TIME TABLE DISPLAY OPTIONS .........................................................................................................................27 FLIGHT INFORMATION.............................................................................................................................................28 FLIGHT INFORMATION DISPLAY OPTIONS .......................................................................................................28 PASSENGER NAME RECORD .................................................................................................................................29 NAME ELEMENT ...................................................................................................................................................29 SINGLE PASSENGER NAME ...........................................................................................................................29 MULTIPLE PASSENGER WITH SAME SURNAME..........................................................................................30 MULTIPLE PASSENGER WITH DIFFERENT SURNAMES .............................................................................30 PASSENGER WITH INFANT.................................................................................................................................31 INFANT SURNAME SAME AS ADULT ASSOCIATED.....................................................................................31 INFANT SURNAME DIFFERENT WITH ADULT ASSOCIATED ......................................................................31 NAME FIELD OPTIONS ....................................................................................................................................31 SELL SEGMENT ........................................................................................................................................................32 CONTACT...................................................................................................................................................................34 TICKET ARRANGEMENT ..........................................................................................................................................35 RECEIVED FROM ......................................................................................................................................................36 END TRANSACTION .................................................................................................................................................37 IGNORE......................................................................................................................................................................38 CANCELING ...............................................................................................................................................................39 RETRIEVAL ................................................................................................................................................................40 RETRIEVING A PNR BY RECORD LOCATOR ....................................................................................................40 RETRIEVING A PNR BY SURNAME.....................................................................................................................40 RETRIEVING A PNR BY ALPHABET....................................................................................................................40 RETRIEVING A PNR FROM NAME LIST DISPLAY .............................................................................................40 RETRIEVING A PNR BY FLIGHT NUMBER AND NAME .....................................................................................41 RETRIEVING A PNR BY FLIGHT NUMBER .........................................................................................................41 RETRIEVING A PNR FROM LIST OF FLIGHT SEARCH DISPLAY.....................................................................41
STEPS TO CREATE A PNR ......................................................................................................................................42 STEP 1 DISPLAY THE AVAILABILITY / SCHEDULE ........................................................................................42 STEP 2- SELL THE AIR SEGMENT/ SEGMENTS................................................................................................42 STEP 3- ENTER THE NAME/NAMES ...................................................................................................................42 STEP 4- ENTER THE CONTACT DETAILS ..........................................................................................................43 STEP 5- ENTER THE TICKET ARRANGEMENT OPTION...................................................................................43 STEP 6- ENTER THE RECEIVED FROM ELEMENT ...........................................................................................43 STEP 7- END TRANSACTION TO SAVE THE PNR.............................................................................................44 OTHER SERVICE INFORMATION(OSI)....................................................................................................................45 SPECIAL SEERVICE REQUEST(SSR) .....................................................................................................................46 SPECIAL SERVICE REQUEST FOR FOID...........................................................................................................46 SPECIAL SERVICE REQUEST FOR PASSPORT (AIPS) ....................................................................................46 FREQUENT FLYER....................................................................................................................................................47 CREATING A FREQUENT FLYER SSR ELEMENT .............................................................................................47 ADVANCE SEAT REQUEST......................................................................................................................................48 BASIC SEAT REQUEST NON SMOKING..........................................................................................................48 BASIC SEAT REQUEST SMOKING...................................................................................................................48 SEAT MAP DISPLAY .................................................................................................................................................48 SEAT MAP DISPLAY FROM PNR FLIGHT SGMENT ..........................................................................................48 OPEN FLIGHT SEGMENT .........................................................................................................................................49 ARRIVAL UNKNOWN - ARNK ...................................................................................................................................50 RECONFIRMING SEGMENT.....................................................................................................................................51 OPTION QUEUE ........................................................................................................................................................52 QUEUE TO OWN OFFICE ON TODAYS DATE ...................................................................................................52 QUEUE TO OWN OFFICE ON SPECIFIED DATE ...............................................................................................52 PRINTING...................................................................................................................................................................53 PRINTING OPTIONS .............................................................................................................................................53 MANUALLY INSERT TICKET NUMBER....................................................................................................................54 MINIMUM CONNECTING TIME.................................................................................................................................55 SPLITING A PNR........................................................................................................................................................56 STEPS TO SPLITING A PNR ................................................................................................................................56 HISTORY ....................................................................................................................................................................57 HISTORY OPTIONS: .............................................................................................................................................57 QUEUES.....................................................................................................................................................................58 DEFAULT QUEUE......................................................................................................................................................58 QUEUE COUNT .........................................................................................................................................................59 QUEUE OPTIONS..................................................................................................................................................59 QUEUE SORTING ENTRIES.................................................................................................................................60 QUEUE DELAY ......................................................................................................................................................60 QUEUE REMOVING ..............................................................................................................................................60 QUEUE IGNORE....................................................................................................................................................60 PLACEMENT IN QUEUE .......................................................................................................................................60 SENDING QUEUE MESSAGE ..............................................................................................................................60 TRAVEL INFORMATION............................................................................................................................................61 AMADEUS FARE QUOTE..........................................................................................................................................62 FARE QUOTE FOLLOW-UP ENTRIES .................................................................................................................62 ITINERARY PRICING ENTRIES............................................................................................................................63 AIS PAGES FOR FARE QUOTE ...........................................................................................................................63 FARE QUOTE DISPLAY - FQD .................................................................................................................................64 FARE QUOTE DISPLAY EXPLANATION..............................................................................................................65 FARE QUOTE DISPLAY OPTIONS ..................................................................................................................68 FOLLOW-UP ENTRIES AFTER FARE QUOTE DISPLAY ...............................................................................69 CURRENCY CONVERSION ENTRIES .................................................................................................................69 RATE OF EXCHANGE...........................................................................................................................................69 EXCESS BAGGAGE CHARGES ...........................................................................................................................69 INFORMATIVE PRICING ...........................................................................................................................................70 JOURNEY TYPE LIMITS............................................................................................................................................70
INFORMATIVE PRICING ON COMMAND PAGE......................................................................................................71 INFORMATIVE PRICING MASK ON COMMAND PAGE ..........................................................................................75 PRICING MASK EXPLANATION ...........................................................................................................................76 STOPOVER, TRANSFERS, AND SURFACE IN THE MASK ...........................................................................77 INFORMATIVE PRICING OPTIONS .................................................................................................................78 ITINERARY PRICING.................................................................................................................................................80 PRICING CONDITIONS APPLY FOR ITINERARY PRICING ...................................................................................80 PRICE A PNR .............................................................................................................................................................81 PRICE MULTI-PASSENGERS PNR ......................................................................................................................82 PRICE A PNR WITHOUT CREATING TICKET IMAGE (TST) ..................................................................................83 ITINERARY PRICING OPTIONS.......................................................................................................................84 AMADEUS BEST BUY PRICING ...............................................................................................................................85 AMADEUS BEST BUY ENTRIES...............................................................................................................................85 AMADEUS BEST BUY WITH AUTOMATIC REBOOKING ...................................................................................86 AMADEUS BEST BUY WITH MANUAL REBOOKING..........................................................................................88 AMADEUS BEST BUY TO DISPLAY LOWEST APPLICABLE FARE ..................................................................90 AMADEUS CENTRAL TICKETING ............................................................................................................................91 AREA REPORTIN PLANS / BANK SETTLEMENT PLANS .......................................................................................92 TICKETING AGREEMENT TABLE ............................................................................................................................93 ELECTRONIC TICKET...............................................................................................................................................94 STEPS TO ISSUE AN ELECTRONIC TICKET ..........................................................................................................94 STEP1- CREATE A PNR .......................................................................................................................................94 STEP2 PRICE AND SAVE THE REQUIRE FARE .............................................................................................94 STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS ..........................................................................94 STEP4- SAVE THE PNR CHANGES.....................................................................................................................95 STEP5- ISSUE AN ELECTRONIC TICKET ...........................................................................................................95 STEPS TO ISSUE NET /MARKET /SELLING FARE TICKET ...................................................................................96 STEP 1 CREATE A PNR ....................................................................................................................................96 STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR.........................................................................96 STEP 3 SAVE THE TICKET RECORD IN THE PNR .........................................................................................96 STEP 4 UPDATE THE TICKETING MANDATORY ELEMENTS ........................................................................96 STEP 5 SAVE THE TICKET RECORD IN THE PNR ..........................................................................................96 STEP 6 TO VIEW TICKET RECORD (IF NEEDED)...........................................................................................97 STEP 7 ISSUE AN ELECTRONIC TICKET .........................................................................................................97 CRYPTIC ENTRIES TO UPDATE TST / TICKETING FIELDS ..................................................................................98 DISPLAY AN ELECTRONIC TICKET RECORD......................................................................................................100 STATUS INDICATORS OF ELECTRONIC TICKET RECORD ...............................................................................101 VOID / CANCEL AN ELECTRONIC TICKET RECORD...........................................................................................102 STEPS TO VOID / CANCEL AN E-TICKET RECORD ............................................................................................103 STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD...................................................................................103 STEP 2 TO VOID AN ELECTONIC ETICKET RECORD..................................................................................103 STEP 3- DISPAY AN ELECTRONIC TICKET RECORD.....................................................................................104 STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS.........................................................104 REVALIDATION AN ELECTRONIC TICKET ...........................................................................................................105 STEPS FOR REVALIDATING AN E-TICKET ..........................................................................................................105 STEP 1 CHANGE THE RESERVATION AS PER REQUIRED DATES: ..........................................................105 STEP 2- DISPLAY AN E-TICKET RECORD : .....................................................................................................105 STEP 3- REVALIDATE AN E-TICKET .................................................................................................................106 STEP 4- DISPLAY REVALIDATED TICKET RECORD .......................................................................................106 REISSUE AN ELECTRONIC TICKET ......................................................................................................................107 STEPS TO REISSUE AN ELECTRONIC TICKET ...................................................................................................108 REISSUE OF UNUTILISED TICKET ...................................................................................................................108 REISSUE OF PARTIALLY USED TICKET ..........................................................................................................120 AMADEUS AUTOMATED REFUNDS ......................................................................................................................133 STEPS TO PROCESS AUTOMATED REFUNDS ...................................................................................................134 STEP 1: DISPLAY REFUND RECORD ...............................................................................................................134 STEP 2: ENTER THE CANCELLATION PENALTY ............................................................................................134 STEP 3: PROCESS THE REFUND .....................................................................................................................134
UNUSED ELECTRONIC TICKET REFUND ............................................................................................................135 STEP 1: DISPLAY THE REFUND RECORD .......................................................................................................135 STEP 2: ENTER THE CANCELLATION PENALTY ............................................................................................135 STEP 3: PROCESS THE REFUND .....................................................................................................................135 STEP 4: DISPLAY THE QUERY REPORT..........................................................................................................135 PARTIAL/HALF PUBLISHED FARE REFUNDS .....................................................................................................136 STEP 1: DISPLAY THE REFUND RECORD .......................................................................................................136 STEP 2: ENTER THE USED FARE .....................................................................................................................136 STEP 3: ENTER THE CANCELLATION PENALTY ............................................................................................136 STEP 4: DISPLAY TAX PANEL ...........................................................................................................................136 STEP 5: DISPLAY ACTIVE REFUND RECORD .................................................................................................137 STEP 6: PROCESS THE REFUND .....................................................................................................................137 STEP 7: DISPLAY QUERY REPORT ..................................................................................................................137 AMADEUS REPORTS..............................................................................................................................................138 QUERY REPORT.................................................................................................................................................138 SUMMARY REPORT ...........................................................................................................................................138 DAILY REPORT ...................................................................................................................................................138 ITEM REPORT .....................................................................................................................................................138 AMADEUS CARS .....................................................................................................................................................139 CAR COMPANY ACCESS LEVELS.........................................................................................................................139 STANDARD ACCESS ..........................................................................................................................................139 COMPLETE ACCESS ..........................................................................................................................................139 COMPLETE ACCESS PLUS ...............................................................................................................................140 DISPLAY CAR LOCATION LISTS - OVERVIEW.....................................................................................................141 BY CITY / AIRPORT CODE .................................................................................................................................141 BY COUNTRY /STATE/PROVINCE CODE .........................................................................................................142 SPECIFYING AN AREA .......................................................................................................................................143 DISPLAY CAR LOCATION POLICY ........................................................................................................................143 DISPLAYING CAR AVAILABILITY AND RATES .....................................................................................................144 SINGLE-COMPANY AVAILABILITY & RATES DISPLAY ...................................................................................144 MULTI- COMPANY AVAILABILITY & RATES DISPLAY.....................................................................................145 AVAILABILITY & RATES DISPLAY FROM A PNR .............................................................................................146 DISPLAYING CAR RATE FEATURES/RATE RULES - OPTIONS .....................................................................147 RATE FEATURES FROM A CAR AVAILABILITY ...............................................................................................147 RATE FEATURES FROM A CAR SEGMENT .....................................................................................................148 SELLING A CAR.......................................................................................................................................................149 SELL FROM A CAR AVAILABILITY ....................................................................................................................150 SELL FROM A CAR LOCATION LIST .................................................................................................................151 DIRECT SELL LONG SELL ENTRY .................................................................................................................152 AMADEUS HOTELS.................................................................................................................................................153 HOTEL LIST DISPLAY .............................................................................................................................................153 HOTEL LIST DISPLAY OPTIONS .......................................................................................................................153 HOTEL FEATURES DISPLAY .................................................................................................................................153 HOTEL AVAILABILITY / RATES DISPALY..............................................................................................................154 HOTEL AVAILABILITY / RATES DISPLAY OPTIONS ........................................................................................154 MULTI-COMPANY HOTEL AVAILABILITY / RATES DISPLAY ..........................................................................155 SINGLE-COMPANY HOTEL AVAILABILITY / RATES DISPLAY........................................................................156 HOTEL RATES.....................................................................................................................................................156 HOTEL PRICING / FEATURES ...........................................................................................................................156 HOTEL PRICING / FEATURES OPTIONS......................................................................................................156 HOTEL SELL ............................................................................................................................................................157 SHORT SELL ENTRY ..........................................................................................................................................157 SHORT SELL HOTEL OPTIONS ....................................................................................................................157 HOTEL RATE CODES.....................................................................................................................................157 DIRECT / LONG SELL ENTRY............................................................................................................................158
AMADEUS CUSTOMER PROFILE ..........................................................................................................................159 CREATE A TRAVElLER PROFILE...........................................................................................................................160 CREATE A COMPANY PROFILE ............................................................................................................................162 EXIT FROM PROFILE MODE OPTIONS.................................................................................................................163 CUSTOMER PROFILE RETREIVAL OPTIONS ......................................................................................................164 ASSOCIATE A TRAVELLER PROFILE TO A COMPANY PROFILE..................................................................165 TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR .............................................................................166 TRANSFER CUSTOMER PROFILE ELEMENTS TO A PNR OPTIONS........................................................167 CREATE CUSTOMER PROFILE FROM A PNR .....................................................................................................167 OPTIONS USED WHILE DOING A COPY ......................................................................................................168 UPDATING PROFILE...............................................................................................................................................168 DEACTIVATING PROFILE.......................................................................................................................................168 REACTIVATING PROFILE.......................................................................................................................................169 AMADEUS QUICK REFERENCE ............................................................................................................................170 SIGN-N / SIGN-OUT.................................................................................................................................................170 DECODE / ENCODE ................................................................................................................................................170 CONVERSION..........................................................................................................................................................170 HELP.........................................................................................................................................................................170 AMADEUS INFORMATION PAGES ........................................................................................................................171 AVAILABILITY / SCHEDULE /TIMETABLE .............................................................................................................171 FOLLOW-UP ENTRIES FOR AVAILABILITY /SCHEDULE / TIMETABLE..............................................................172 FLIGHT INFORMATION...........................................................................................................................................172 SELL AIR SEGMENT ...............................................................................................................................................172 NAME FIELD ............................................................................................................................................................173 CONTACT FIELD .....................................................................................................................................................173 TICKET ARRANGEMENT FIELD.............................................................................................................................173 RECEIVED FROM FIELD.........................................................................................................................................173 END TRANSACTION ...............................................................................................................................................173 RETRIEVAL PNR .....................................................................................................................................................173 MINIMUM CONNECTING TIME...............................................................................................................................174 FREQUENT FLYER..................................................................................................................................................174 ADVANCE SEAT REQUEST....................................................................................................................................174 OTHER SERVICE INFORMATION - OSI.................................................................................................................174 SERVICES REQUIRED - SSR .................................................................................................................................174 CANCELLATION ......................................................................................................................................................174 CHANGE SEGMENT DATA .....................................................................................................................................175 RETRIEVE HISTORY ...............................................................................................................................................175 REMARKS ................................................................................................................................................................175 REPLCATE PNR ......................................................................................................................................................175 SPLIT PNR ...............................................................................................................................................................175 CLAIM A PNR ...........................................................................................................................................................175 PRINTER AND PRINTING .......................................................................................................................................176 PAST DATE PNR .....................................................................................................................................................176 MANUAL TICKET NUMBER ....................................................................................................................................176 TIMATIC....................................................................................................................................................................177 QUEUES...................................................................................................................................................................177 BANK SETTLEMENT PLAN.....................................................................................................................................177 FARE QUOTE DISPLAY ..........................................................................................................................................177 FOLLOW-UP AFTER FARE QUOTE DISPLAY.......................................................................................................178 CURRENCY CONVERSION ....................................................................................................................................178 EXCESS BAGGAGE CHARGES .............................................................................................................................178 RATE OF EXCHANGE DISPLAY.............................................................................................................................178 INFORMATIVE PRICING .........................................................................................................................................178 ITINERARY PRICING...............................................................................................................................................179 INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)..............................................................................179 INSERT /UPDATE TST INFORMATION (CRYPTIC ENTRIES)..............................................................................180 PRINTING TICKET ...................................................................................................................................................181 DISPLAY AN ELECTRONIC TICKET RECORD......................................................................................................181 VOIDING AN ELECTRONIC TICKET RECORD......................................................................................................181 REFUNDING AN ELECTRONIC TICKET ................................................................................................................181
REPRINT AN ITR .....................................................................................................................................................182 DOCUMENT REPORT DISPLAY.............................................................................................................................182 CAR AVAILABILITY..................................................................................................................................................182 CAR LOCATION .......................................................................................................................................................182 CAR LOCATION POLICY.........................................................................................................................................182 CAR RATE FEATURES ...........................................................................................................................................183 CAR TERMS.............................................................................................................................................................183 CAR SELL OPTIONS ...............................................................................................................................................183 CAR MISCELLANIOUS ENTRIES ...........................................................................................................................183 CAR CODES.............................................................................................................................................................183 HOTEL LOCATION LIST DISPLAY..........................................................................................................................184 HOTEL FEATURES / DESCRIPTIONS....................................................................................................................184 HOTEL POINT OF REFERENCE.............................................................................................................................184 HOTEL AVAILABILITY .............................................................................................................................................184 HOTEL PRICING FEATURES..................................................................................................................................184 HOTEL SELL OPTIONS...........................................................................................................................................184 HOTEL MISCELLANIOUS ENTRIES .......................................................................................................................185 HOTEL CODES ........................................................................................................................................................185 CUSTOMER PROFILE.............................................................................................................................................186 CREATE A CUSTOMER PROFILE..........................................................................................................................186 CREATE A CUSTOMER PROFILE FROM A PNR ..................................................................................................186 UPDATE EXISTING CUSTOMER PROFILE ...........................................................................................................186 MODIFY A CUSTOMER PROFILE ..........................................................................................................................186 RETRIEVE A CUSTOMER PROFILE ......................................................................................................................186 CANCEL A CUSTOMER PROFILE..........................................................................................................................186 REACTIVATE CANCELLED PROFILE ....................................................................................................................187 TRANSFER PROFILE ELEMENTS TO A PNR .......................................................................................................187
System Response:
Enter your password in password box Select at least one work area
Click on
icon to sign-in
System Response:
Sign in transaction code Agent sign Slash followed by the duty code
DUTY CODES
AS CE GS PD Agent sell (travel agents only) Customer engineer General sales agent Pre/post departure agent PR RC SU TR Programmer Space control Supervisor TTY reject agent
For each terminal there are six work areas. When agents share a terminal, each agent can work independently in a different area. When one agent uses a terminal, that Agent can use all six work areas. The areas are identified as A, B, C, D, E, and F.
If you have a PNR displayed in a particular area, the system displays the message PNR Present please finish or ignore. You must ignore or end transacts the PNR before you can sign out. The Amadeus system scans all signed-in terminals at 120-minute intervals. If you have not performed a transaction on your terminal within the last 120 minutes, the terminal is automatically signed out.
JD
AREA TM MOD SG/DT.LG TIME QCAT ACT.Q STATUS NAME B-IN TRN AA/SU.EN 24 SIGNED A-OUT 02M PRD AA/SU.EN 24 SIGNED C NOT SIGNED D NOT SIGNED E NOT SIGNED F NOT SIGNED
Explanation: 5897400E DOHQR2900 AGY TM MOD SG DT LG TIME QCAT ACT Q STATUS NAME
Terminal number Office id Pseudo city code as a travel agency Time since last transaction in this area Mode- PRD for production, or TRN for practice training Last two characters of agent sign Duty code Language code System time display (24:24hr clock)(12:12hr clock) Queue category used for agent sign sorting Active queue Active category Status of Sign-in Name of the first passenger entered in the PNR.
City or airport code for terminal location Corporate code for airline, travel agency, hotel, car, etc Corporate qualifier code as travel agency 0 1 2,34 5 System user airlines Participating airlines Travel agencies Hotel provider Car provider 6 7 8 9 Tour provider Surface provider Other provider Wholesaler
900
Office number
The office profile is the security record which controls many functional features at office level. An office profile record is attached to each existing office id. Many transactions check the office Profile for security reasons. To display your own office profile, enter: PV To display the office profile for another office, enter: PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)
ANC field of the office profile indicates the office has Authority to
issue tickets.
AMADEUS HELP
Online help contains a detailed description of all the entries that can be used in the Amadeus central system. Online help is intended to provide you with the most up to-date support in the use of The Amadeus central system. The information it contains is immediately updated as soon as functional enhancement is made to the system. You can display help Information any time, even before you sign in to the system, by entering: HELP or HE You can also access help in the following ways: - By Subject index - By Transaction code - By Quick path The main subject index provides quick paths to various subjects. For example, the fares subject Contains over 20 pages dealing with various aspects of fares. To access the index for the "Fares Subject, enter: HE FARES The index provides a list of all the pages contained in that subject, and how to get to each page. For Example, to go to the introduction Page, enter: GP INT You can display help on every transaction code used in the Amadeus system. To request help for A Transaction, enter: HE (transaction code) For example: HE FQD To access help pages, you have a choice of quick path entries, which all begin with: HE You can find some of these quick paths listed in the main help index, or in the alphabetical index, or within a page. For example the quick Paths that can be used to access help on ticketing are: HE TICKETING HE TICKET HE TIC
If you make a mistake in an entry, the system displays an error message. If this happens, you can Display online help for the transaction Code that you entered incorrectly by entering: HE/ If your error involves a multiple element entry, Amadeus displays the help page for the first Transaction code used in the Entry. The information in a help page usually begins with an example of the basic entry you can use for that application. A table of contents follows which lists the sections in the page and indicates how to display them. For example, to move to the section starting on line 106, enter: MS106
Some parts of AIS are updated by Amadeus, others by External providers. You can display AIS pages at any time, even when you are not signed into Amadeus. If you are working in Amadeus, you can display AIS and then return to your previous activity. You can move to the page you want to display by using special short commands called quick paths. For example, to access the Qatar Airways page enters: GG AIR QR To display main index of AIS topic enter: GG AIS
You can encode and decode: Locations (Countries, Cities, States) Companies (Airlines, Cars, Hotels, Rail) Equipment (Cars, Aircraft)
To Encode an IATA Name: Examples: To Decode an IATA Code: Examples: DAN (IATA Name) DAN London DAN Heathrow DAC (IATA Code) DAC LON DAC LHR
DAN RIYADH DC QATAR DNS WASHINGTON DNA EMIRATES DNE 747 DNH MARRIOTT DNC AVIS DAC LAX DB NYC DNA GF DNA 072 DNS US DAN CHICAGO/N DAN A /FR
CONVERSION
You can add, multiply, subtract, and divide, as follows: TO DO THIS SYMBOL EXAMPLE Add ; DF120;25 Subtract DF 30-20 Multiply * DF 30*3 Divide / DF 20/2 You can calculate the base fare, total fare, or sales tax by adding a percentage to the base fare, or subtracting a percentage from the total. For both adding and subtracting, the entry is the same: DF370P10 You can use the DD transaction as:
A calendar: To display days of the week, dates, and the number of days between different dates. A clock: To display the time at different locations, time differences, and elapsed Flight times.
To display the day of the week for a specific date in the current year, enter, for example: DD31DEC System Response:
MON31DEC07
To display the day of the week for a specific date in another year, specify the year, Enter: DD 02FEB 05 System Response:
WED02FEB05
You can display the following times: 1- The current time for anywhere in the world 2- The time difference between any two locations 3- The time in one city relative to another 4- The elapsed flying time between two cities
Current time in another city and difference between that city and your own, Enter: DD LON Time in another city compared to a specified time to another city, Enter: DD LON1800/NYC To display the elapsed flying time between two cities, enter for example: DD PAR1335/LAX1720 Explanation: DD Transaction code
PAR 1335 / LAX 1720 Code for city of departure Departure time Separator Code for city of arrival Arrival time
To display the date for a specific city, enter, for example: DD SYD System Response: SYD Time Is 2049/ 849P on FRI16MAR07 SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter, for example: DD 25JAN/30
To display a date a specified number of days before a given date, enter, for example: DD 25FEB/- 30
To display the number of days between two dates, enter, for example: DD 14JUL/25DEC
CONVERSION OPTIONS
Calculate Percentage: Calculate time Difference between two Cities: Time for Specific City: Compare Two Cities Time: Number of Days after Date: Number of Days before Date: Day of the week for the Date:
AMADEUS AIR
Amadeus Air provides airline Schedule and availability information for flight that have seats available for sale. Availability and schedule displays contain flights for airlines that have a sales agreement with Amadeus. Airlines can have the following access levels with Amadeus:
Amadeus Access: both Amadeus access update and Amadeus access sell.
Amadeus Access Sell: fully secured sale (HK) for each seat.
(Blank) Standard Access: flight availability and schedules updated weekly. Message sent to Airline at end of transaction.
AMADEUS AVAILABILITY
An Amadeus availability display shows all flights with at least one seat available for sale or Waitlist, for all airlines which have sales agreement with Amadeus. Based on the transaction code and parameters you use to request the display.
AMADEUS SCHEDULE
An Amadeus schedule display shows all flights operated by all airlines who submit schedule Information to Amadeus, for airlines that have a sales agreement with Amadeus, availability status codes are shown for each class of service, regardless of whether seats are Available, availability Status codes are shown for each class of service, regardless of whether seats are available. The schedule display also shown flown flights availability and schedule displays include flights up To 361days in the future (less for some airlines) And up to 3 days in the past are stored in the system. Flights in the past are shown in an availability display without availability status Codes. The Transaction code for a neutral availability is (AN) or neutral schedule is (SN). To request A different type of display, replace AN or SN with any of the following: AA or SA For A display by arrival time AD or SD For A display by departure time AE or SE For A display by elapsed travel time
BY NEUTRAL DISPLAY
A neutral display (AN or SN) shows flights departing up to one hour before the departure time you specify. If you do not specify A time, the display includes flights departing up to one hour before The current time (for the current date) or flights departing from 0000 (midnight) on The day of departure (for a future date).
The order of flights described below applies to all types of availability and schedule display for European Union regulations except USA.
1.Non-stop flights, by departure time (earliest to latest) 2. Direct flights, by elapsed flight time (shortest to longest) 3. Flights with an equipment change en route and connections by elapsed flight time
Two and three segment connections, online connections, and interline connections are not sorted. European Union regulations apply in most Amadeus market except the US ACO.
DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of major airlines. Using standard Amadeus entries, you can obtain current information on availability of seats through a real Time link between Amadeus and the airline. By accessing the airline's reservation system directly, you can see the last seat available on a flight, without the airline rejecting the booking after end transaction. Flights can be sold even if they are on request, or show a waitlist status on other types of Amadeus display. You can see up to maximum of 26 classes of service in a direct access display. All Amadeus users can directly access the inventory systems of the Airlines that have a direct access agreement with Amadeus. Link between Amadeus and the airline inventory system for 3-minutes only. When you know that the airline has a direct access agreement with Amadeus, enter the number 1 Followed by the two-letter airline code. You can only use the availability-by-departure time (AD) Transaction code. Enter, for example: 1EKAD12SEPDOHDXB or Display Amadeus availability and apply change entry for specific line number of airline required. For example EK846 on line number 4 of Amadeus Display Screen, Enter: ACL4 System Response:
21 22 EK842 EK844 F9 V9 F9 V9 Y9 T9 Y9 T9 B9 H9 B9 H9 Q9 S9 Q9 S9 K9 K9 DOH DXB 0940 DOH DXB 1300 0940 1300 0 777 0 777
Direct Access Availability Starts with Line 21 Scrolling entries are used to request additional displays within the same period of availability or schedule display.
MD or MB MU or MT MD MB MU MT MN MY MPAN MPSN Moves To A Subsequent Screen Moves To A Preceding Screen Move Down Move Bottom Move Up Move Top Moves Next Day Moves Previous Day Redisplay Last Availability cleared Screen Redisplay Last Schedule Cleared Screen
Modifications to a current display can be made by entering the transaction code for change AC (availability change) or SC (schedule change) combined with the new information for the area to be modified. Multiple changes can be combined in a single transaction, If they are entered in the following sequence: Date Period AC 15JUN or SC 15JUN Only Origin City AC MUC or SC MUC Only Destination City AC //MIL or SC //MIL City Pair AC MUCMIL or SC MUCMIL Specific Carrier AC /AEK or SC /AEK After 2 Days AC2 or SC 2 Before 3 Days AC -3 or SC -3
TIME TABLE
Timetable displays can be requested using the following transaction codes: TA TD TE TN
By Arrival Time Order By Departure Time Order By Elapsed Time Order By Neutral Order
TN DOHCAS
TN01JULDOHCAS TNDOHCAS/AQR
FLIGHT INFORMATION
FLIFO is flight information stored and displayed in Amadeus. It provides the most up-to-date planned and operational information about a particular flight both before and after departure. The information available in FLIFO is provided to Amadeus by the airline. Flight information is available for airlines that have a sales agreement with Amadeus. If you request FLIFO for a flight operated by another Airline, the system displays an error message telling you that flight information is not available. You can display FLIFO by specifying the flight number, or with short-cut entries from the PNR, Availability, or Schedule displays. This entry is used to display the latest known operational details of the flight. To request flight information for a specific flight today, enter, for example: DO QR620 For a specific date, enter for example: DO QR620/12JUL
After you have entered the five mandatory elements, you can use an end transaction entry to file the record in The Amadeus central system. When a PNR is filed in the system, it is assigned a six- character code called a record locator which you can use to retrieve The PNR
NAME ELEMENT
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation - To Add Individual Name Elements for a Group
At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.
In general, you can enter only one type code per passenger. The exceptions are the infant and id codes, which you can combine with other type codes. You enter the passenger type code between parentheses immediately after the first name or title. Here is an Example Entry: NM1JONES/TOM(YTH) The passenger type code YTH indicates that the passenger is a youth. For child passengers between the ages of 2 and 11, you must use the type code CHD. When you enter CHD , the system generates an SSR element to inform the airline that the passenger is a child and is to be treated accordingly, enter, For example: NM1ALEMADI/YASIN(CHD /01JAN06) System Response:
1. ALEMADI/YASIN(CHD/01JAN06) 2 SSR CHLD LH HK1 01JAN06
2.ALSAAD/BADER MR
SELL SEGMENT
An itinerary element can be a flight, hotel, car or ground transportation element. Each individual itinerary element is called segment. A PNR can contain up to99 itinerary elements in the PNR, the itinerary element follow the Name, and are number consecutively. - Direct sell (long entry) - Sell from availability (short entry) Each time you make a sell entry, the system displays the response as an element in the PNR with the appropriate action code for the Airlines sales agreement with Amadeus. When you know all the details for a specific flight, you can book a seat using a long sell entry. A long sell entry is also called a direct sell entry. The long sell entry does not refer to an availability or schedule. SSQR001B10DECDOHLHR4 Explanation
SS QR001 B 10DEC DOHLHR 4 or NN4 Segment Sell Transaction Code Airline Code and Flight Number Class of Service Departure Date Origin and Destination Airport Codes Number of Seats Requested
or
SSQR001B10DECDOHLHRNN4
When you have availability or schedule display on your screen, you can make a short Sell segment entry directly from the display.
1640 1750
0/332 0/332
7:50 7:50
SS 1F2
Explanation SS 1 F 2
Segment Sell Transaction Code Number of Seats Class of Service Availability or Schedule Line Number
Here are some examples of entries you can make when you want to book connecting flight in a different class of service: 1- Book 3 seats in M class on the first segment and C class on the second segment, both segments on line 4 of availability display, Enter: SS3MC4 2- Book 3 seats in M class on the first segment, C class on the second segment and F class for third segment, all segments on line 4 of an availability Display, Enter: SS3MCF4
CONTACT
A PNR must include a contact element (to indicate where passengers can be contacted) before you make an end of transaction during PNR creation or after PNR retrieval. Every passenger in the PNR must be covered by a contact element. A PNR can contain a maximum Of 127 contact elements & the contact element consists of the transaction code AP, followed by 1-90 characters of free-flow text. For example, Enter: AP DOH 4667579 H Explanation
AP DOH 4667579 -H Contact Transaction Code City code of the Telephone Number Telephone Number Dash, followed by the telephone location indicator
In addition to telephone contact elements, you can enter e-mail contact elements. For e-mail: APE- abc@abc.com
TICKET ARRANGEMENT
A ticketing arrangement element, also referred to as a TK element must be included in the PNR to indicate the status of the ticket Issuance for all passengers in the PNR. The ticket arrangement element must be present in a newly created or retrieved PNR before end of transaction is accepted by the system. The maximum number of active ticketing arrangement elements for each PNR is 127. Basic entry for ticket arrangement: TKOK Where TK is transaction code for ticket arrangement OK TL
Tickets have been issued (no queue placement) Ticket time limit is used to request ticket issuance on a specific date and time, and in your office or in another location. Automatic queue placement to queue 8, Category C1. This identifier enables the itinerary to be automatically cancelled when the date entered in the TK Element is reached. THE system automatically cancels the Itinerary (XI) and ends transaction (ET). The cancellation takes place at local date and time.
XL
RECEIVED FROM
The received from (RF) element indicates who has instructed you to make or update a reservation. The RF Element is mandatory. After you create or modify a PNR, you cannot file the PNR unless an RF element is Present. The RF element only appears in the PNR during the current session and is recorded in PNR history when the PNR is filed at the end of transaction. The basic received from entry consists of the transaction code RF followed by the name of the responsible person. You can enter the name in any format. The RF element can contain a maximum of 69 characters, including spaces. Basic Entry for Received From: RF MR ALNASSAR Explanation RF MR ALNASSAR Received from transaction code Free flow text
END TRANSACTION
When you have entered the five mandatory elements to create a PNR, you must end transaction to the record in the system. To file and close the PNR, enter: ET System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)
To end transaction and redisplay the PNR on your screen, enter: ER With one entry you can end transaction and change advice codes in the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements. Elements that contain the codes NO, UN, and UC are transferred to the history section of the PNR. In addition, associated elements, such as the FA or FB element, are updated or removed from the PNR as appropriate. Enter: ET K With one entry you can end transaction and change advice codes, and redisplay the PNR. This entry changes advice codes in the Air, Hotel, Car, and auxiliary segments, and SSR elements. Elements that contain the codes NO, UN, And UC are transferred to the history section of the PNR. In addition, associated Elements, such as the FA or FB element, are updated or removed From the PNR as appropriate. Enter: ER K
Please cancel all HX segments from the Amadeus PNR. If failed to remove HX segments from the PNR, airline may raised the ADMS to travel agency.
Note:
IGNORE
The ignore entry disregards all entries made during the current PNR session. During PNR creation, the ignore entry removes any record of the PNR from the system. Any entries that are on the screen remain until the screen is cleared. Basic entry: IG System Response:
-IGNORED-IGNORED-ABC123 For a newly created PNR For a retrieved PNR
When you want to ignore current updates to an existing PNR and have the PNR redisplay on your screen in its original form without any modification, enter: IR
CANCELING
PNR elements are divided in to three categories: Name Elements Flight Segments Other
You make the cancel entry (XE) to move single or multiple active elements from the face of a PNR to PNR history. When you cancel an itinerary element, a message is sent to the vendor(Air Line, Car, Hotel, etc.). To cancel Element on line 2 , enter: XE 2 You make the cancel itinerary entry (XI) to cancel all active itinerary elements of the PNR: XI You cancel Seat request element on the line 6: SX6
RETRIEVAL
The retrieve PNR transaction is used to retrieve and display an active PNR or to redisplay a PNR during the current session. A travel agency can retrieve:
- All PNRS for which the agency or another office defined by security has responsibility - Containing PTAS that it created - That other offices in the same chain created
Y4 W4 M4 L4 T4 V4
System Response: RP/DOH1A0980/ 1 EK 848 V 15JUN 5 DOHDXB DK3 NON SMOKING FLIGHT LEG SEE RTSVC
0345 0545
15JUN
0 332 M
System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JUN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 SSR INFT EK NN1 ALNASSAR/NOORA 16JUN09/S4/P2 6 SSR CHLD LH HK1 01JUN03
System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JUN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 SSR INFT EK NN1 ALNASSAR/NOORA 16JUN09/S4/P2 8 SSR CHLD LH HK1 01JUN03
System Response: RP/DOH1A0980/ 1.ALNASSAR/THAMER MR(CHD/01JUN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M NON SMOKING FLIGHT LEG SEE RTSVC 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK NN1 ALNASSAR/NOORA 16JUN09/S4/P2 9 SSR CHLD LH HK1 01JUN03
System Response:
RP/DOH1A0980/ RF KHALIFA 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB DK3 0345 0545 15JUN E 0 332 M 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK NN1 ALNASSAR/NOORA 16JAN09/S4/P2
System Response: --- RLR --RP/DOH1A0980/DOH1A0980 AA/SU 5FEB07/0832Z ZAEYOT DOH1A0980/0001AA/5FEB07 1.ALNASSAR/THAMER MR(CHD/01JAN03) 2.ALNASSAR/MARIAM MRS(INF/NOORA/16JAN09) 3.ALNASSAR/KHALIFA MR 4 EK 848 V 15JUN 5 DOHDXB HK3 0345 0545 15JUN E EK/AKTY6F 5 AP DOH 4667579 B C/O ZAFAR 6 APE ABC@ABC.COM 7 TK OK05FEB/DOH1A0980 8 SSR INFT EK HN1 ALNASSAR/NOORA 16JAN09/S4/P2 9 SSR CHLD LH HK1 01JAN03
FREQUENT FLYER
Many airlines offer frequent flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent flyers. Each frequent flyer is assigned an individual identification number. Some airlines maintain a database with frequent flyer records in Amadeus containing the following information:
1- Passenger Family Name and Given Name or Initial 2- Frequent Flyer Identification Number 3- Frequent Flyer Priority Number.
To display the table of airlines that have agreements, enter: VFFD You can use transactions for frequent flyer passengers: To display the name of a passenger as it is stored in the frequent flyer database of an airline, Enter: FFD To create a name element and enter a frequent flyer SSR FQTV element for mileage accrual, enter: FFA If the name element for the frequent flyer has already been entered in the PNR and you only want to enter the SSRFQTV element for mileage accrual, enter: FFN
Manual Entry:
SM8
RECONFIRMING SEGMENT
You can reconfirm a segment that was originally booked in Amadeus. You can only use this entry for segments with confirmed status codes. Enter, for example: Entry: 3/RR Explanation:
3/ RR Segment Number, Followed By Slash Status Code for Reconfirmed Segment
Note: Please Check the Line Number before Reconfirm the Segment
OPTION QUEUE
The option element is used to place a newly created or retrieved PNR to a specified office on a specified queue on a specified date. The option element entry consists of the transaction code op, followed by the identification of the office where it is to be queued and the date on which it is to be queued.
PRINTING
To print currently displayed PNR or 1st screen on local printer press print screen button on your key board or press CTRL + P . To print an existing PNR on default printer, enter the print transaction code WR followed by either an A (All) or S (Screen). - WRA Prints the entire PNR - WRS Prints the first screen of the PNR
The Retrieval Entry: WRA/RT (Entire Currently Displayed PNR - Whole PNR) WRS/RT (Currently Displayed PNR - 1st Screen)
PRINTING OPTIONS
Display Basic Itinerary Extended Itinerary Print Basic Itinerary Print Extended Itinerary Print Joint Extended Itinerary IBD IED IBP IEP IEPJ
Transaction code Electronic ticket indicator Passenger type indicator (PAX or INF) (optional) Three-digit airline code Ten-digit document number. Hyphen and last two digits of the last Segment association (if applicable) Single passenger association (if more than one Passenger)
Transfer Type - Domestic/Domestic Transfer Type - Domestic/International Transfer Type - International/Domestic Transfer Type - International/International H = Hours, MM = Minutes
To display the minimum connection times between two airports, include both airport codes in your dm entry. For example: DM LGW -LHR To specify the arrival terminal of the inbound flight, enter, for example: DM CDG 2A To specify the departure terminal of the outbound flight, add a dash (-) before the Terminal number. Enter, for example: DM CDG -2B To specify both arrival and departure terminals, enter: DM CDG 2A -2B To display the connection times that apply between flights of two specific airlines at a specific airport, include the Airline and airport codes in your dm entry as follows: DM AF / CDG / LH
SPLITING A PNR
If you want to modify A PNR that has already been stored, you will need to split it. As the word split implies, you then create two separate PNRS, the original or parent PNR, and the associate PNR. You split a PNR when you wish to rebook a separate itinerary for one or more passengers. In so doing, you separate them from the original PNR, because all passengers in a PNR must have identical flight itineraries. The procedure to split a PNR consists of the following steps: 1. Enter the transaction code SP followed by the number of the name element to be split., To split multiple names, enter the transaction code SP followed by the individual name element numbers or a range of name element numbers. The system displays a PNR for the name elements that you have just split. This PNR is temporarily identified as the *Associate PNR*. Enter a received from element (RF) for the associate PNR. Make the end transaction and file entry (EF) on the associate PNR. The system displays the original PNR with the temporary identifier *Parent PNR*. Enter a received from element (RF) for the parent PNR. End transaction (ET) on the parent PNR.
2. 3. 4. 5.
HISTORY
Every PNR that is created in the Amadeus central system has associated historical information. The historical information is a record of the creation of the PNR and of any additions, modifications, Cancellations and deletions that are subsequently made to it. The system updates PNR history at each end of transaction entry. The PNR header line appears at the top of the history. Subsequently, each activity in the PNR is listed as a numbered element. The number for each element indicates when that activity was performed. Activities that are associated with the creation of A PNR are numbered 000, activities from the first retrieval of the PNR are numbered 001, from the second retrieval 002, and so on. Each retrieval and set of modifications is called a step. For 000 000 000 000 Example: ON/BLAKE S/MS JACKSON M/MR STOYLE D/MR OS/LH 401 F 20SEP 5 JFKFRA LK3 530P 715A+1/NN *1A/E* OS/CAR SK NN1 FRA 20SEP-21SEP ECAR/CF-/NN RF-PAX CR-MUC1A0701 SU 0001AA 28FEB/1009Z
When an element is modified, cancelled or deleted, it appears in history with two numbers.
Example: 001/003 CS/NW1799M 10DEC 4 MIADEN HK4 1315 1705/KK
The first number (001) indicates the stage at which the item was originally entered in the PNR. The second number (00303) indicates when the modification, cancellation or deletion was made. To display the entire history of the current PNR, without queue history, enter: RH
HISTORY OPTIONS:
You can choose to display a partial PNR History:
RHA RHN RHG RHQ RHI RLH Air Segments Name Elements General Facts (SR, SK, OS) Queue Itinerary Segments Record Locator
QUEUES
It is very important that you work your queues regularly. You can use queues to do the following:
Simplify your work environment Organize your workload Send PNRS and messages to queues in your office and to branch office queues Work on PNRS and messages that require further action
Each airline and travel agent is provided with a queue bank for automatic placement of PNRS and messages.
DEFAULT QUEUE
The 0 1 2 3 4 5 7 8 9 12 23 25 26 80 87 94 96 97 Following Queues available in Amadeus: General Confirmation Waitlist Clearance Options Responsibility Change Rates Schedule Change Ticketing/Time Limit Other Airline Control Expired Time Limit Request for Reply Multi list PNRS Multi list PNRS Prepaid Ticket Advice Group PNRS Message - Customer Profiles Message - Past Date Records Message
QUEUE COUNT
You can request a queue count display for: QT - A Queue count for all queues, categories, and date ranges, with active PNRS or messages. QTQ - A Summary Queue count for all activated queues. To start processing queues in the queue bank, enter: QS You must include the queue number in your entry. You can also include: A specific category and date range to start processing after making a QS entry,
QUEUE OPTIONS
QV QN QI QD QF ET QE QM RT QU Display a list of PNRS on specific Queue Deletes the PNR / MSG and displays the next one Ignores the PNR / MSG and exits the queue Delays the PNR / MSG to the delay queue and displays the next one Ends transaction on the PNR and exits the queue Ends transaction on the PNR and displays the next PNR Places a PNR/ MSG on queue Places a PNR / MSG on multiple queues Redisplays PNR if screen is cleared Redisplays message if screen is cleared
QUEUE DELAY
To retain the PNR in the Queue and redisplay next PNR: QD
QUEUE REMOVING
To remove the current PNR or message from the queue, enter: QN After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR before removing it from the queue, use the ET entry instead of QN. For message queues only, to remove the current message and exit the queue enter: QNF
QUEUE IGNORE
To exit the queue, enter: QI
PLACEMENT IN QUEUE
Following options to place the PNR in the Queue Specific Queue QE40C1 Specific Office QE/DOH1A0980/40C1
REGARDS //
(Enter)
TRAVEL INFORMATION
You can use two different formats to find information in guided mode. You can use a four-letter Transaction or TI/, followed by the full Word for the information you need:
TIFV TIFH TIFA -orTI/Visa TI/Health TI/All Visa Information Health Information Visa and Health Information
Explanation:
NA Passengers Nationality AR Alien Residents DE Destination Point (s) TR Transit/Transfer Points (Enter a Country Code or City Code in the Country) (Enter the Country Code of Current Residence) (Up To Ten Airport Codes) (Up To Ten Airport Codes)
Note: Move the Cursor with Help of Aero keys and type information as per field will get Travel information for move down next page Type MDTI.
Transaction code for Display Fare: Transaction code for Price Itinerary: Transaction code for Price Itinerary and No Ticket Record / image saved: Transaction code for Price Itinerary and Ticket Record / image saved:
Requests
IATA rate of exchange Convert currencies Bankers rates Mileage calculation Mileage with published global routes Excess baggage charge calculations Fare display Booking code information Fare note Fare breakdown Fare routing Extra mileage surcharge band Convert fare display amounts to another currency Informative pricing Fare components of a quoted fare (after FQP) Calculate fare combinations (after FQP) Encode and Decode corporate contracts (negotiated fares) Display fare note from fare driven availability Passenger facility charges information A list of all existing fare request type codes, and passenger type codes
PNR
No No No No No No No No No No No No No No No No No No No No
Main/Follow-up
Main entry Main entry Main entry Main entry Main entry Main entry Main entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Main entry Follow-up entry Follow-up entry Main entry Follow-up entry Main entry Main entry
Requests
Itinerary pricing Itinerary pricing Select and stores the fare with the PNR when multiple fares are offered (as a follow-up entry after FXP/FXX)
PNR
Yes Yes Yes
TST Creation
Yes No Yes
Subject
GGFQTRBD GGFQTQRRBD GGFQTQRRBD GGFQTLHRBDD GGFQTSKRBDE GGFQTAFRBDI GGFQTTAX GGFQTPFC GGFQTDIS HE TAX
Displays
General booking code information Airline specific booking code information Booking code information for a specific airline and a specific geographical area. The geographical areas are: D Domestic E Europe I International General Tax information Passenger facility charges information General discount information Summary of tax-related entries
System Response: FQD DOHDXB/AEK GF IR LH QR /YY*AC AG AK C6 C9 DY D2 E6 FL FP FR F9 GX G3 G5 HJ HS ID IF IT JD LF LL LQ L9 PF QU Q7 Q9 RY R3 SP S9 TF TV T7 T9 UK UR UV U2 VB VK V6 WW XF X3 X5 YC Y2 ZD ZN ZU 2L 3H 4U 5N 5Q 6B 6G 6P 6Q 6S 7A 7Y 8H 8U 9B 9F 9G ROE 3.64 UP TO 10.00 QAR 26JUN09**26JUN09/EK DOHDXB/NSP;EH/TPM LN FARE BASIS OW QAR RT B PEN 01 FOW 1280 F 02 JOW 1190 J 03 FRT 2120 F 04 VOW 1030 V 05 JRT 1970 J 06 VRT 1710 V 07 V2OW 780 V 08 V2RT 1300 V 09 VEE14 860 V 100 26JUN09**26JUN09/YY DOHDXB/NSP;EH/TPM 10 F 1280 F 11 C 1190 + 12 F 2120 F 13 Y 1030 + 14 C 1970 + 15 Y 1710 + 16 Y2 780 + 17 Y2 1300 + 18 YEE14 860 + NRF 19 YEE7 730 + NRF 20 YEEW3 680 + NRF
2+ 3 -
- M - M - M - M - M - M - M - M 14 M 7 M +M
LH D2 HJ L9 TF VK ZN 6P 9G
QR E6 HS PF TV V6 ZU 6Q
/YY*AC FL FP ID IF QU Q7 T7 T9 WW XF 2L 3H 6S 7A
AG FR IT Q9 UK X3 4U 7Y
AK F9 JD RY UR X5 5N 8H
C6 GX LF R3 UV YC 5Q 8U
Indicates the airlines that participate in these fares (GF IR LH QR ). The airlines (/YY*AC AG AK C6 C9 DY D2 E6 FL FP FR F9 GX) listed after the common fare (/YY*) code do not participate in YY fares. Tax May apply because Taxes are depends on carriers and Airports. Surcharge may apply means many routing is not in mileage like (DOH-BAH-DXB by GF)
Line 12: 26JAN09**26JAN09/EK DOHDXB/NSP;EH/TPM 236/MPM 283 The current date (26JAN09**26JAN09) Fares for an airline was specified (EK ) Normal and Special fares ( NSP ) Fare based on a specific global routing indicator ( EH ) Ticket point mileage (TPM 236 ) Maximum permitted mileage (MPM 283)
OW
QAR
RT
B PEN
DATES/DAYS
AP MIN MAX R
The following table explains the above you can find in the international fare display:
Header
LN FARE BASIS
Contains
Line number Fare Basis The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restriction, seasonality, and days of travel. A special character before the fare basis indicates the following:
An asterisk indicates a future effective date. The fare is valid for travel on or after the effective date. A dash indicates same day effective date. A closed bracket after the fare basis indicates that the fare is valid in one direction only
) /
OW QAR RT B PEN
Constructed fare. One-way fare Currency code Round trip amount Booking class Penalty information This can be: NRF P50 Non-refundable 50% penalty A minus sign indicates no penalty applies A plus sign indicates more restrictions apply
Header
DATES / DAYS
Contains
The display contains up to two lines of date / days restriction. + A plus sign indicates that more restriction applies. To see more date restrictions, check the fare note/rule A closed bracket indicates that seasonality applies to out bound travel. An open bracket indicates that seasonality applies to inbound travel. The restriction types are: S L A B E O F C X M T Advance + Seasonality Ticket only on this date Ticket on or after this date Ticket on or before this date Travel effective on or after this date Originate travel on or before this date Final travel must commence by this date Complete all travel by this date Fare cancelled on this date Modified fare Ticket/travel future effective date purchase requirements A plus sign indicates that more requirements apply. To see any more advance Purchase Requirements check the fare note/rule.
) (
AP
MIN
A minus sign indicates none apply. Minimum purchase requirements + A plus sign indicates that more restrictions apply. A minus sign indicates none apply
MAX
SU Indicates the Sunday rule Maximum stay restrictions + A plus sign indicates that more restrictions apply. To see any more maximum stay restrictions, you need to check the fare note/rule.
A minus sign indicates none apply Routing Information M MPM fare R Routing fare
a list of paragraphs or the categories for the fare on line 7: FQN7*LI categories for fare on line 7: FQN7*AP,PE,CD the fare rule number: FQN V235 the tax information for specific country: FQN TAX/QATAR tax information for specific tax type: FQN TAX/UB
RATE OF EXCHANGE
Display Display Display Display IATA IATA IATA IATA Rate Rate Rate Rate of of of of exchange exchange exchange exchange (ROE) (ROE) (ROE) (ROE) of your terminal: of a Country: of a City: for past date: FQA FQA*US FQA*NYC FQA*NYC/25JAN08
INFORMATIVE PRICING
The Amadeus Informative pricing transaction FQP is a fare calculation tool, which allows you to estimate the fare for an itinerary. This is especially useful at times when you need to find the price for an itinerary, but you are not yet ready to make a reservation. You must use Airport codes, rather than City codes, so that the system can calculate the appropriate taxes. If you prefer, you can create a mask, and let the system guide you through different options. You can calculate discount fares, including cumulative discounts. The following conditions apply:
You can use FQP for all fares except Group fares and air passes. FQP is applicable for past date fares up to seven days in the past for the US and Canada, three months elsewhere, and twelve months into future, which in the Amadeus system is 361 days (12months).
Limits
flight segments, or flight segments and flight segments and fare break points flight segments, or flight segments and flight segments and fare break points 2 surface segments, or 1 surface element, or
If you do not enter any specific options to your entry, the system makes the following assumptions: An adult passenger type. The current date for the first segment, and an open date for all the other segments An open booking class. The system displays the lowest possible price for each class. YY fares for travel agencies, and carrier specific fare for airlines. Stopover all the cities.
You can perform informative pricing on an itinerary by entering the transaction code FQP, followed by a City pair, or several City pairs.
* PTC * 1 * 1 * 1
The system returns a list of fares. The following table describes the headings in the display
Heading
FARE BASE DISC PTC
Explanation
The fare basis code column Discount code column Passenger type column Note: In this example, 1 refers to an adult fare. When you request a discount, 1 is the first discount requested and the adult fare is not displayed. Fare column Message Column The message column can contain the following codes: RB Reservation booking designator RE Reservation Conditions RO Booking Designator Override SR Sales Restrictions FL Flight Number Restrictions FQ Frequency Tax indicator column This column indicates if tax is included. The codes you can see are: Y Tax included N Tax not included E Exempt of tax
FARE MSG
System Response: FQQ03 03 Y * * 1 * 6060.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH PAR YY Y Y 26JAN Y 20 QAR 6030.00 26JAN06DOH YY PAR1656.59NUC1656.59END ROE 3.640000 QAR 30.00QA QAR 6060.00 The system considers all cities you enter in an informative pricing transaction as stopover points, unless you actually specify a stopover point. The all preceding cities will become transfer, or no stopover points. The stopover indicator is a dash ( - ) and you include it after the stopover city. For example FQP DOH MUC PAR FRA LON DOH System Response: FQP DOH MUC PAR FRA LON DOH * FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T 01 F * * 1 * 16980.00 *RB *Y 02 C * * 1 * 12570.00 *RB *Y 03 Y * * 1 * 10550.00 *RB *Y *ATTN CHANGE TO NO STOPOVER MAY VARY FARE The system informs you that you can request other fare types by indicating a stopover point. Compare the difference of results by designating Paris, Frankfurt, and London as the point of stopover. Include dash after the city code PAR, FRA and LON. For example: FQP DOH MUC PAR- FRA- LON- DOH System Response: FQP DOH MUC PAR- FRA- LON- DOH * FARE BASIS * DISC * PTC 01 F * * 1 02 C * * 1 03 Y * * 1 04 YEE3M * * 1
*T *Y *Y *Y *Y
The system immediately offers you a lower price compares if not showing stopover indicator. To look at the fare components of the fare on line 4, enter: FQQ 4 System Response: FQQ04 04 YEE3M * * 1 * 6770.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH XMUC YY Y Y 26JAN YEE3M 26APR 20 PAR YY Y Y YEE3M 26APR 20 FRA YY Y Y YEE3M 26APR 20 LON YY Y Y YEE3M 26APR 20 DOH YY Y Y YEE3M 01FEB26APR 20 QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY FRA YY LON M 868.13YY DOH868.13NUC1736.26END ROE QAR 30.00QX 3.640000 QAR 30.00QA XT QAR 130.00RA QAR 70.00DE QAR 20.00FR QAR 390.00XT QAR 40.00FR QAR 130.00GB QAR 6770.00 The X beside of the city code indicates a transfer point. You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each other ( - - ). Using the same itinerary as before, DOH-MUCPAR-FRA-LON-DOH, to indicate a surface segment between Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH System Response: FQP DOH MUC PAR - FRA - - LON- DOH * FARE BASIS * DISC * PTC * FARE<QAR> 01 F * * 1 * 16590.00 02 C * * 1 * 12180.00 03 Y * * 1 * 10290.00 04 YEE3M * * 1 * 6520.00 *ATTN CHANGE TO NO STOPOVER MAY VARY FARE * MSG *RB *RB *RB *RB *T *Y *Y *Y *Y
System Response: FQQ4 04 YEE3M * * 1 * 6520.00 *RB *Y -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH XMUC YY Y Y 26JAN YEE3M 26APR 20 PAR YY Y Y YEE3M 26APR 20 XFRA YY Y Y YEE3M 26APR 20 LON S U R F A C E DOH YY Y Y YEE3M 01FEB26APR 20 QAR 6320.00 26JAN06DOH YY X/MUC YY PAR YY X/FRA//LON M 868.13YY DOH868.13NUC1736.26END ROE 3.640000 XT QAR 50.00RA QAR 30.00DE QAR 20.00FR QAR 40.00FR
QAR 30.00QX QAR 30.00QA QAR 140.00XT QAR 6520.00 ATTN* CHANGE TO NO STOPOVER MAY VARY FARE The system indicates the surface segment.
. . . .
The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank. The following example of a mask is completed with information: (move the cursor to the end of the mask before you hit enter) FQP/ U.QR . . .15FEB.DOH. . . .DXB.0.S U.QR . . .18FEB.DXB. . . .DOH.0.S > PAGE
1/ 1
System Response: FQP/ U.QR . . .15FEB.DOH. . . .DXB.0.S U.QR . . .18FEB.DXB. . . .DOH.0.S * FARE BASIS * DISC * PTC * FARE<QAR> * MSG *T 01 FRTQR * * 1 * 3310.00 *RBSR *Y 02 CRTQR * * 1 * 3100.00 *RBSR *Y 03 F * * 1 * 2940.00 *RB *Y 04 PRTQR2 * * 1 * 2820.00 *RB *Y 05 J * * 1 * 2760.00 *RB *Y 06 JRTQR2 * * 1 * 2640.00 *RB *Y 07 Y * * 1 * 2280.00 *RB *Y 08 Q2QR2 * * 1 * 1750.00 *RB *Y 09 MEE7 * * 1 * 1180.00 *RB *Y 10 KEE7QR2 * * 1 * 1140.00 *RB *Y *1-2,4,6,8,10*FARE VALID FOR E TICKET ONLY *1-2,4,6,8-10*RESTRICTIONS MAY APPLY/CHECK FQN *1-2* *1-2,4,6,8,10*TICKET STOCK RESTRICTION > PAGE 1/ 1
Where
COLUMN
A
EXPLANATION
U Unknown segment S Flight segment A Standby L Waitlist W Waitlist O Open segment R Request Airline code. YY indicates common fares. Flight number. Booking code (reservation booking designator).This can be 1 or 2 characters. Date. The current date is displayed and you can overtype the travel dates Departure city for the segment Flight departure time. Enter details in the departure and arrival time columns if you want the system to automatically calculate stop-over and connections, and display the appropriate fares. Arrival date change indicator, as follows: + + 2 days > + 1 day - - 2 days < - 1 day Arrival time Arrival city Number of stops the flight makes. Transfer or stopover indicator, as follows: S Stopover X Connection U Undefined Here you can enter other options, such as /B or /E
B C D E F G H
I J K L
. . . .
. . . .
The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask blank. Fill the mask with require options FQP/ U.EK . . .15FEB.DOH. . . .DXB.0.X U.EK . . .15FEB.DXB. . . .LHR.0.S U.EK . . .25FEB.CDG. . . .DXB.0.X U.EK . . .26FEB.DXB. . . .DOH.0.S --------------------------------------------------------------B E F J L (COLUMNS)
Explanation
Column
B E
Explanation
Airline code Date. The current date is displayed and you can overtype the travel dates for each segment Departure city for the segment Arrival city Transfer or stopover indicator, as follows: S Stopover X Connection (Transit)
F J L
STOPOVER INDICATOR: FQP DOH LON PAR MUC DOH SURFACE BETWEEN AIRPORTS: FQP DOH LON - - MUC DOH STOPOVER AND SURFACE BETWEEN AIRPORTS: FQP DOH LON - - - MUC DOH AMADEUS UNI FARE / PRIVATE FARE: FQP NYC / A CO / LAX / R,U DISPLAY FARE EXEMPT ALL TAXES: FQP DOH CAI DOH / R,ET DISPLAY FARE EXEMPT SPECIFIC TAX CODE: FQP DOH MUC FRA MUC DOH / R,ET-DE PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES: FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR
ITINERARY PRICING
The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you use, you can choose to store, or not to store the pricing response in TST. The itinerary pricing transactions are as follows: FXP Prices an itinerary, and stores the response in a TST. FXX Prices an itinerary, without storing the response.
Journey Type
A round or circle trip can contain a maximum of A one-way trip can contain a maximum of: 16 14 15 15 15 12 or 13 14 14 15
Limits
flight segments, or flight segments and 2 surface segments, or flight segments and 1 surface element, or fare break points flight segments, or flight segments, and 2 surface segments, flight segments and 1 surface element, or fare break points fare components (fare break points) fare components (fare break points)
PRICE A PNR
The following PNR illustrates how to price a PNR:
RP/DOHQR2900/DOHQR2900 1.AMADEUS/MR 2 QR 100 B 12MAR 7 DOHDXB HK1 3 QR 103 B 15MAR 3 DXBDOH HK1 4 AP DOH +974 4667579 - AMADEUS 5 TK OK28JAN/DOHQR2900
AA/SU 28JAN06/0623Z
YT4JXI
0815 1015 12MAR QR/ 0750 0750 15MAR QR/ QATAR - TRAINING - A
System Response: FXP * FARE BASIS * 01 BEE14 * 02 BEE7 * > DISC * PSGR * P1 * P1 * FARE<QAR> * 1120.00 * 990.00 * MSG *T * *Y * *Y PAGE 1/ 1
Because several fares apply, the system displays a list of fares for you to choose from. To select the fare, on line 2, enter: FXT 02 /P1
System Response: FXT02/P1 01 AMADEUS/MR LAST TKT DTE 12MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20 DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20 QAR 730.00 12MAR06DOH QR DXB100.27QR DOH100.27NUC 200.54END ROE3.640000
QAR 200.00YQ QAR 30.00QA QAR 30.00AE QAR 990.00 PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC TICKETS ARE NON REFUNDABLE AFTER DEPARTURE
To save the TST Enter: RF ZAFAR; ER
1.AMADEUS/A MR 2.AMADEUS/B MR 3.MADEUS/MR 4 QR 100 B 12MAR 7 DOHDXB HK3 0815 1015 12MAR QR/ 5 QR 103 B 15MAR 3 DXBDOH HK3 0750 0750 15MAR QR/ 6 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 7 TK OK28JAN/DOHQR2900
To price the itinerary, and create TST, enter: FXP
System Response: FXP * FARE BASIS * 01 BEE14 * 02 BEE7 * > DISC * PSGR * P1-3 * P1-3 * FARE<QAR> * 1120.00 * 990.00 * MSG *T * *Y * *Y PAGE 1/ 1
If you pricing has several passengers at the same time, with the same fare, you have to passenger-select with the FXT entry and you are choosing the fare on line 2, Enter: FXT 02/P1-3
NP 1 1 1 3
1-3 LAST TKT DTE 12MAR06 - DATE OF ORIGIN 1-3 100.00 QAR PENALTY APPLIES
To save the TST Enter: RF ZAFAR; ER
System Response: FXX * FARE BASIS * 01 BEE14 * 02 BEE7 * DISC * PSGR * P1-3 * P1-3 * FARE<QAR> * 1120.00 * 990.00 * MSG * * *T *Y *Y
System Response: FQQ02 02 BEE7 * * P1-3 * 990.00 * *Y LAST TKT DTE 12MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH DXB QR 0100 B B 12MAR 0815 BEE7 19MAR 20 DOH QR 0103 B B 15MAR 0750 BEE7 15MAR19MAR 20 QAR 730.00 12MAR06DOH QR DXB100.27QR DOH100.27NUC 200.54END ROE3.640000
QAR 200.00YQ QAR 30.00QA QAR 30.00AE QAR 990.00 PRICED WITH VALIDATING CARRIER QR - REPRICE IF DIFFERENT VC 100.00 QAR PENALTY APPLIES
NOTE:
Please use validating carrier option for INTERLINE ITINERARIES. For Example: FXP/R,VC - XX (Where XX = Validating carrier 2 letter code)
/ P4 (Pricing the itinerary for passenger no 4) / P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6) /P2-6 (Pricing the itinerary for range of passengers 2 to 6) / RCH /P4 (Child Discount for passenger no 4 if child tag not appears in the PNR)
FXP / INF (Infant Only) FXP / INF/P2 (Infant travelling with passenger no 2)
REQUEST PRICING
FXP FXP FXP FXP FXP FXP FXP FXP
/R CD (Senior Citizen Discount) / R ZZ (Youth Discount) /R, LON (Indicate the point of Sale and ticketing as LON) / R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH) / R, ET (Exempt All Taxes) / R, U (Private Fares or Uni Fares) /NF (No Service Fee require) /R, FS-INR (Currency of sale override IC domestic itineraries)
SEGEMENT SELECTION
FXP FXP FXP FXP FXP FXP FXP / S3 (Price only for Segment 3) / S3-5 (Price the Range of Segments 3 to 5) / S3, 6, 9(Price the Segments 3, 6, and 9) / S4X (No Stopover or Transfer Point segment 4) / S4X, 6X (No Stopover or Transfer Point segment 4, 6) /S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no stopover) /R, VC-QR (Validating on QR for Interline itineraries)
TURNAROUND POINT
FXP / BT- 4 (Turnaround point is segment 4)
Explanation
Rebook to the lowest fare if seat available, and create a TST Rebook to the lowest fare if seat available but dont create TST Display a list of lower fares without rebook PNR Select fare after FXA, rebook, and create a TST Select fare after FXA, rebook, but not create a TST Display lowest possible fare System also informs you about seat availability
NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options For Example: FXB/R,VC - XX (Where XX = Validating carrier 2 letter code)
RP/DOHQR2900/DOHQR2900 1.AMADEUS/M MR 2 QR 007 Y 15MAR 3 DOHLHR HK1 3 QR 006 Y 25MAR 6 LHRDOH HK1
AA/SU
To find the lowest applicable fare for this itinerary, and store TST, enter: FXB System Response: FXB 01 AMADEUS/M MR ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB
QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT
The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER). System Response: --- TST --RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1254Z YU8LQE 1.AMADEUS/M MR 2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
For Example RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1256Z YU8ORA 1.AMADEUS/Q MRS 2 QR 007 Y 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 Y 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/ If you use the FXR entry, the response with fare details, but not creates TST. You can still view the fare details by using the entry FQQ, followed by a number for a passenger. System Response: FXR 01 AMADEUS/Q MRS ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB
QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER). System Response: RP/DOHQR2900/DOHQR2900 AA/SU 28JAN06/1259Z YU8ORA 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/ 3 QR 006 Q 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/ This time only reservation changed as per the lowest fare available and did not store TST NOTE: Please use validating carrier option for INTERLINE ITINERARIES
for all type of BEST BUY pricing options For Example: FXB/R,VC - XX (Where XX = Validating carrier 2 letter code
AA/SU
To request a list of lower fares, enter: FXA System Response: FXA * FARE BASIS * DISC * PSGR 01 YRT * * P1 02 BEE3M * * P1 03 LLPX2M1 * * P1 04 YLPX2M * * P1 05 QPX3MLH * * P1 06 QLE6MQR * * P1 *6*ARPT RESTR FARE LHR SEG 1/2 *5-6*TICKET STOCK RESTRICTION If for example you would like to rebook the without storing a TST, enter: FXZ 06/P1 System Response:
FXZ08 08 QLE6MQR * * P1 * 3040.00 *RB *Y ITINERARY REBOOKED LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q *Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q *Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB
* MSG * * * * * *
*T *Y *Y *Y *Y *Y *Y
QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT
The system informs you that the itinerary is rebooked. To store the TST and updates the reservation as per changes, Receive from (RF) and End of transaction (ET / ER).
88 Amadeus Basic Amadeus Qatar W.L.L
System Response: RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1
AA/SU
FXZ option only reservation changed as per lowest fare available and did not store TST. If for example you would like to rebook the itinerary, and use the fare on line 06, without storing a TST, enter: FXU06/P1
System Response: --- TST --RP/DOHQR2900/DOHQR2900 1.AMADEUS/Q MRS 2 QR 007 Q 15MAR 3 DOHLHR HK1 3 QR 006 Q 25MAR 6 LHRDOH HK1
AA/SU
FXU option stored TST for the lowest available fare and changed the booking classes.
NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options For Example: FXA/R,VC - XX (Where XX = Validating carrier 2 letter code
AA/SU
To display the lowest possible fare, enter: FXL System Response: FXL 01 AMADEUS/Z MR NO REBOOKING REQUIRED FOR LOWEST FARE LAST TKT DTE 15MAR06 - DATE OF ORIGIN -----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG DOH LON QR 0007 Q Q 15MAR 0920 QLE6MQR 14JUN 20 DOH QR 0006 Q Q 25MAR 1405 QLE6MQR 21MAR15SEP 20 QAR 2500.00 15MAR06DOH QR LON343.40QR DOH343.40NUC 686.80END ROE3.640000 XT QAR 130.00GB QAR 80.00UB
QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 3040.00 TICKET STOCK RESTRICTION ENDOS VALID ON QR ONLY NON END/NON REROUT
There is only one passenger in the PNR; the system displays a ticket image. If more than one passenger you can view the fare details for any of the passenger by using the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change the reservation and store the TST. If the lowest fare is not available, the system will still display passenger and fare details of the lowest fare, but include the following message at the top of the display:
NOTE: Please use validating carrier option for INTERLINE ITINERARIES for all type of BEST BUY pricing options For Example: FXL/R,VC - XX (Where XX = Validating carrier 2 letter code
90 Amadeus Basic Amadeus Qatar W.L.L
AE AI BT DE F7 IT KQ MH PS RT S7 VK Z5
GULFAREA AY AZ B3 CA DL D3 GF GN IY JJ KU KW MS MU QF QM SA SD TG TK VN VS 4L 7D
BA CI EI G0 JU LH M7 QR SK TU VV 8U
ELECTRONIC TICKET
An e-ticket (electronic ticket) is a paperless electronic document used for ticketing passengers, particularly in the commercial airline industry.
System Response: TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI TFXP 1.AMADEUS/MR 1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K 2 O LHR BA 125 M 15MAR 1015 OK MLRCME 15FEB 23K DOH FARE F QAR 3100.00 TX001 X QAR 420.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR 130.00GBAD TX004 X QAR 80.00UBAS TOTAL QAR 3760.00 DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000 6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY 7.FM *M*5 8.FP NONREF 9. FV BA
System Response: RP/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA ====== 6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3
As per Airline Advised Published Fare as per IATA/COMMON FARE YEE3M and Special/Market/Net/Commissionable Fare is 1800 plus taxes.
QAR 300.00YQ QAR 30.00QA QAR 210.00XT QAR 6860.00 TKT BY FARE BASIS *3*
FT PAX NRQ01800/DOHR002 FP PAX NR+ NONREF/QAR2340.00 FM PAX 0 FV PAX QR FE PAX VALID ON QR ONLY/NON REF/NON END/ NON RE
(Include Taxes)
Endorsement : FE VALID ON SHOWN CARRIERS Specific passenger : FE VALID ON SHOWN CARRIERS/P2 Specific passenger & segments : FE VALID ON SHOWN CARRIERS/P2/S2,5 Update / Add Fare Amount : TTK/F1800.00 (Local currency QAR ) Update / Add Fare Amount : TTK/FUSD495.00 (Other currency USD ) Update / Add Equivalent Fare Amount : TTK/EQAR1800.00 Update / Add Fare & Equivalent : TTK/FUSD495.00/EQAR1800.00 Specific TST : TTK/T2/F800.00 Update/Add Tax : TTK/X100YR Update/Add Taxes : TTK/X100YR/X200YQ/X30WO Specific TST : TTK/T2/X100YR/X200YQ/X30WO Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00 Additional amount as Total (Reissue): TTK/T500.00 No Additional cost (Reissue) : TTK/T0.00 Delete specific Tax # 3 : TTK/X3 Add new Tax : TTK/X100YR Change Tax amount for Tax # 3 : TTK/X3-X200YQ Existing Tax as collected for reissue: TTK/X3 - O (Old tax which collected) Add BSR : TTK/K13.65000 (K1 is transaction) Specific TST : TTK/T2/K13.65000 (K1 is transaction) Fare calculation :TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400 Fare calculation override : TTK/CBUILD Specific TST : TTK/T2/CBUILD Preview Ticket Image : TTP/T1/TKT/CRT Specific Passenger : TTP/P2/TKT/CRT Print Ticket : TTP Specific TST : TTP/T2 Specific Passenger : TTP/P2 Specific Stock Reference : TTP/X A2 Override Validating Carrier : TTP/V*QR Specific TST : TTP/T2/V*QR Specific passenger : TTP/P2/V*QR Override Electronic Ticket : TTP/OPT (Issue Paper Ticket) Override past date TST : TTP/O (Expired TST) Remove change flag from TST : TTF From All TST : TTF/ALL
Certain airlines may also return a settlement authorization code (sac). In this case, it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275 SALE IS CANCELLED IN REPORTING SYSTEM
System response: TKT-1254810001471 RCI1A LOC-2TZFFS OD-DOHDOH SIFCMI-0 POI-DOH DOI-25JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 K 12FEB 2355 OK KLRCME O ===== 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE F QAR 3250.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3910.00 /FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP INV
System response:
OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF
========
System response: 1.AMADEUS/MR ADT 1 ODOH BA 124 K 12FEB 2355 OK KLRCME 2 OLHR BA 125 M 16MAR 1015 OK MLRCME DOH SAC- 125PEW18OAZWF
ST V V
===== 15FEB
23K 23K
NOTE: A Voided / Cancelled an electronic ticket record can not be re-instated by travel
agents.
STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS Enter: TJQ Note: The status should be CANX
If did not voided in the query report, Please repeat the step 1 and type
TWX/N
===(E2)
Transaction code for revalidation Line Number of FA or FHE element Coupon / Line number of the E-ticket (TWD/L6) Segment number changed in the PNR
System response:
--- TST --RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN 1.AMADEUS/MR 2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK 3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK 4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A 5 TK OK24JAN/DOHQR2900//ETBA 6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 ====== 8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2 9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2 10 FM *M*5 11 FP NR+NONREF/QAR2760.00 12 FT NRD01995/4053652 13 FV BA
System Response:
TKT-1254810001470 RCI1A LOC-2RTHDN OD-DOHDOH SIFCMI-Z POI-DOH DOI-24JAN06 IOI-77777722 1.AMADEUS/MR ADT ST 1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K 2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K DOH FARE N QAR 2100.00 P QAR 3100.00 TAX QAR 420.00YQ TAX QAR 30.00QA TAX QAR 210.00XT TOTAL QAR 3760.00 /FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00 GB80.00UB FE CONDITIONS APPLY NON ENDORSABLE BA ONLY FP NONREF FT D01995/4053652 NET REPORTING IT/BT
======
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm in L-Class, Reissue the original issued ticket with Additional QAR640.00
PNR DISPLAY OF NEW BOOKED ITINERARY Change the Itinerary as per require Booking class, in this example Booked L-Class
System Response
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Click on OK icon
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Enter the New form of payment with the Additional collection (ADC) amount:
O/CASH + / CASH / QAR640
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
System Response
Click on OK icon
System Response
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Move the cursor beside the last character of the displayed FO line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3 Press enter to add the FO details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket) System Response
System Response
System Response
DISPLAY ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm in M-Class, Reissue the original issued ticket with Additional QAR380.00
NEW ITINERARY BOOKED PNR DISPLAY Change the Itinerary as per require, Here U-class was not available and Booked in M-Class
PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS Price New Booked segments and the Flown / Used segments with the help of Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09
Transaction code for Itinerary Pricing Separator Indicator for Segments Flown / Used Segment Number 2 No-stopover indicator (If no stop in original itinerary) Comma, Flown / Used segment number 3 Comma, New Added Segment number 7 Comma, New Added Segment number 8 Separator Past Date Pricing Indicator with Comma Date, Month, and Year for original Issued ticket
System Response
UPDATE THE TST Update the TST for requires segments to Issue as a new itinerary, in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8
Explanation TTU Transaction Code to update existing TST / Separator T1 TST Number 1, here require TST number / Separator S Transaction Code for Segment 7, 8 Segment number 7, 8 (As per new itinerary for reissue) System Response
REMOVE THE FLAG Remove the TST flag after update the TST with require segments: TTF/T1
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Click on OK icon
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Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380
Enter the Origin Destination as per ORIGINAL origin and CURRENT destination
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
Enter the New form of payment with the Additional collection (ADC) amount:
O/INV + / CASH / QAR380
System Response
Click on OK icon
System Response
System Response
System Response
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Move the cursor beside the last character of the displayed FO line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 7, 8 Press enter to add the FO details in the PNR Automatically (Recheck the Date of Issue for Original Issued ticket) System Response
System Response
The status of all refunded coupons in the e-ticket record is changed to 'R' (refunded) after which it can not be reversed to O / A In the PNR, the existing FA element for the refunded ticket is removed, stored in the PNR history, and replaced by a new FA element that includes the ER status code; this indicates that the ticket has been refunded. Partial display of the PNR: FA PAX 125-4810006632/ERBA/S2-3 / ER Status Code (Electronic Ticket) You can ignore a refund record at any time prior to processing (TRFP) the record with the following entry: TRFIG
Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA (T2) Refundable taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB To update refundable tax QAR270YQ (T1), Enter: TRFU/ TU1- 270 (YQ Code Not Required) The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted, Enter: TRFU/TX2
AMADEUS REPORTS
The Amadeus reports listed below for applicable for central ticketing users.
QUERY REPORT
Current date for active sign-in on screen For specific date For specific date ranges All agents within your office report Specific agent sign-in report Validating Airline report Refunded Report Voided report Net Remittance issued tickets report TJQ TJQ /D- 10FEB TJQ /T-10FEB15FEB TJQ /SOF TJQ /SAS-0001AA TJQ /SOF/QVP-QR TJQ /SOF/QTC-RFND TJQ /SOF/QTC-CANX TJQ /SOF/V TJQ /SOF/N TJN/SOF
SUMMARY REPORT
Summary sales period report For the past period Specific agent and past period All agents for past period TJS TJS /H-1 TJS /SAS-0001AA/H-1 TJS /SOF/H-1
DAILY REPORT
Daily report for active sign-in on screen All agents for current date Specific agent Past date TJD TJD / SOF TJD / SAS -0001AA TJD / D-20JAN
ITEM REPORT
Item report for active sign-in on screen All agents Specific Sign-in Specific date Closed sales period TJI TJI TJI TJI TJI / / / / SOF SAS -0001AA D -20JAN H -1
AMADEUS CARS
The Amadeus cars function offers detailed information regarding availability and rates for car rental companies worldwide. Amadeus also has agreement with major car rental companies to rent cars directly from their reservation systems. Amadeus cars provide you access to complete and up-t-date information and the ability to make reliable car reservations for car rental companies at over 35,000 locations world wide.
STANDARD ACCESS
Standard Access car information is supplied to Amadeus by the car company and stored in the Amadeus Cars database. In Standard Access, the System generates a car sell message to the car company at end transaction. The car company confirms the booking either manually or automatically. A blank space between the car company code and the car company name in a Car Location List or Availability display indicates Standard Access. For example:
9O AC ACE
ECAR
16.99 *
UNL
.00
!!! V
COMPLETE ACCESS
Complete Access car information is provided by the car company and stored in the Amadeus Cars database. Complete Access bookings are sent directly to the car company as part of the car sell process. If the requested car is available, the car company's system returns a confirmation within 3 to 7 seconds of your car sell entry. Complete Access car companies are identified by a blue half circle in the Access Level column of a Car Location List or Availability display. Here is an example:
10O ZA/PAYLESS
ECAR
18.89 *
UNL
.00 !!! V
8T ZI+AVIS
ECAR
+32.99 *
133.79 *
UNL
.00
!!! V
CHIW01 1160 E OGDEN AVE NO 108 MDW-T ORD-T ORD-T 5700 S CICERO AVE, CHICAGO IN TERMINAL O*HARE AIRPORT CHICAGO O*HARE AIRPORT CHICAGO
CHIN04 5186 NW HWY, CRYSTAL LAKE 60014-8001 CHIN05 890-B S MILWAUKEE AVE WHEELING,IL60090 ORD-T MDW-T CHICAGO O*HARE INTL AIRPORT 4625 W 55TH STREET
When displaying car rental locations in the U.S., Australia or Canada, you must include a state or province code in your entry; in addition to the country, car company and area identifier.
SPECIFYING AN AREA
You can use area identifiers to find rental car locations when your customer wants to rent a car at a location other than the airport. You can use area identifiers with your Car Location List entry to display car rental locations in a specific area of a city. For example, your customer arrives in Miami for a cruise and wants to rent a car near the cruise port. To display car rental locations near the port, enter: CL MIA- P
CL MIA-P **AMADEUS CARS FERRY COMPANY AA ZT+THRIFTY AB ZR/DOLLAR AC ZE+HERTZ SEE ALSO: FLL NO MORE
The Car Location List display may include alternate locations. In the above example, you are prompted to check Fort Lauderdale (FLL) as an alternate.
LOCATION LIST** VICINITY CITY: MIA STATE/PROV: FL CNTRY: US MIAP52 PM4-2875 N W 42ND AVE, MIAMI
MIAP01 3670 NW SOUTH RIVER DRIVE MIAP37 PORT OF MIAMI, 1015 NORTH AMERICA WAY
4 AP DOH +974 4667579 - AMADEUS QATAR - A 5 TK OK08FEB/DOH1A0980 To request a multi-company Availability, enter CA followed by S and the segment number: CAS2 CAS2 **AMADEUS CARS RATE AVAILABILITY** IAD WASHINGTON/DC/US:DULLES INTL ARRIVAL:SA15AUG09/16:20 A TYPE 1T ZD+BUDGET 2T ZL+NATIONAL 3T ZI+AVIS 4T ZE+HERTZ 5T ZT+THRIFTY 6T ZR+DOLLAR 7T ET+ENTERPRISE =-EXACT MATCH NO MORE ITEMS ECAR ECAR ECAR ECAR IFAR IFAR ECAR RETURN:FR21AUG09/21:40 WEEKLY-QAR ESTIMATED-QAR KM/M +690.41@* +651.92@* +847.95@* +1096.24@* +881.33@ +881.33@* +979.70@* 690.41@* 803.64@* 847.95@* 1096.24@* 1103.93@ 1103.96@* 1200.55@* UNL UNL UNL UNL UNL UNL UNL CHRG S .00 . .00 . .00 . .00 . .00 . .00 . .00 . CHECK POLICIES: USE CT OR CR
@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE &-UPSELL >-ALTERNATE OTHER APPLICABLE RATES MAY EXIST - CHECK DAILY PLANS
@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE =-EXACT MATCH &-UPSELL >-ALTERNATE
To display Car Rate Features for the Budget rental car on line 1, enter: CR3
3 CCR ZD HK1 IAD 15AUG 21AUG ECAR/BS-00007000 /ARR-QR0051-1620/ES-*ZD*EUR 149.00 07D/NM-MINHAS ZAFAR MR /RC-BE/RG-*ZD*EUR149.00WY-UNL FM XD 24.83 UNL FM/RT-2140 /CF-34055418DE5 *ZD+ **SEE RTSVCC** 4 QR 052 K 21AUG 5 IADDOH HK1 2240 1830 22AUG E QR/28FJGQ
To request Car Rate Features, enter RTSVCC followed by the Car segment number. For example: RTSVCC 3
SELLING A CAR
You can sell a car from: CAR AVAILABILITY AND RATES DISPLAY CAR LOCATION LIST If you have all the pertinent information, you can Direct Sell the car. You need to know the car company identifier, pick-up and drop-off dates, arrival and return information, and car type code. The response to your car booking depends on the car company's access level. When you book with a Complete Access or Complete Access Plus company, the reservation is made simultaneously in the Amadeus System and the car company's system and the confirmation number for the booked segment is returned immediately. When you book with a Standard Access car company, the confirmation field is left blank until the confirmation is received from the car company.
@-RATE CONVERTED *-EXTRA HOUR/DAY MAY APPLY +-C/A PLUS RATE =-EXACT MATCH &-UPSELL >-ALTERNATE
All of the companies listed in this Availability and Rates display are Complete Access Plus companies, as indicated by the plus sign (+) between the car company code and name. To book a car with a Complete Access or Complete Access Plus car company, you must have a PNR containing a Name element. To book the Thrifty car on line 5, enter: CS1
WAST72 WASHINGTON DULLES INTL ARPT DULLESS WASC71 UNION STATION, 50 MASSACHUSETTS AVE NE WAST02 DULLES APT -SERVED BY NATIONAL- 20166 WASHINGTON
WASC08 50 MASSACHUSETTS AV-SERVED BY NATIONAL- 20002 WAS .... WAST02 DULLES AIRPORT 23330 AUTOPILOT DR .... .... .... .... .... .... ....
WASC04 3700 10TH ST NE WASHINGTON WASC09 1029 VERMONT AVENUE NW WASHINGTON D C WASC16 45664 WOODLAND RD WASC29 1221 22ND ST NW STERLING
WASHINGTON D C 20007
WASC34 970 D STREET SOUTHWEST WASHINTON DC WASC73 6510 LITTLE RIVER TPKE ALEXANDRIA
To book an Enterprise intermediate-class car at the WAST02 DULLES AIRPORT location, enter: CSAE15AUG-21AUG/VT-ICAR/ARR-5P-10P
AMADEUS HOTELS
The Amadeus Hotel system offers you detailed information on room availability, rates and hotel features, for an extensive number of properties in cities all over the world. Amadeus also has agreements with hotel companies to sell rooms directly through their reservation systems. These agreements are known as Amadeus Complete Access and Amadeus Complete Access +. For most properties in Amadeus Hotels, you receive a confirmation number within seconds of making a sell transaction. With the remainder of the properties, a teletype message requesting confirmation is automatically sent to the hotel company after you have made a sell transaction
Single-property display with hotel complete or hotel standard access Single-property with hotel complete access plus or Amadeus dynamic access A single-property display takes the information from the Amadeus database. With Dynamic access ( ! ) & CA+ the information comes directly from the hotel chain's reservation system, and not from the Amadeus database. The format is slightly different, and it includes a description of each rate. Marriott hotel chain has dynamic access ( ! ) and that the rate range you see comes directly from the Marriott hotel chain's central reservation system.
You can enter the number of nights in place of the check-out date. When you do not specify the number of nights or the check-out date, the system assumes a onenight stay.
FR PAR ALL AREAS SU 15APR09-19APR09 *SGL*
** RT*SOFITEL SEVRES*NEWLY RENOVATED*IDEAL FOR BUSINESS AND ** LEISURE*BEST RATE FR 139EUR AND GET A 10%COM >HARTPARSOF CUR EUR
AR TR 1 RT+MERCURE PARIS LAFAYETTE 2* = 2 RT+MERCURE MONTY OPERA 3* = 3 BW!BEST WESTERN ASTRA-OPERA =! MORE D T
110.00-135.00 D T EUR
95.00-165.00 D R EUR
159.00-263.00
Amadeus automatically displays different hotel properties each time you request availability. This ensures an unbiased display. Unless you specify otherwise in your entry, the system always displays rates for single occupancy, or one person per room, regardless of the number of beds. The system displays the rates in a single line with the least expensive rate shown in the first position, and the most expensive in the second position.
HOTEL RATES
To display Hotel rates and Room type available through Displayed Hotel availability of Multiple-properties Hotel. For example Hotel on line 2 of Display, Enter: HA 1
HOTEL SELL
You can sell a hotel room directly from any of the following displays
The optional elements are: CHECK-IN & CHECK-OUT DATE If not entered the current date is assumed for check-in and a one-night stay. OCCUPANCY LEVEL If not entered the system assumes single occupancy. NUMBER OF ROOMS If not entered one room is booked. An example of a direct sell entry is: HSMC CPHHDKM15APR-3/ RT-ROH HS MC CPHDKM 15APR-3 /RT-ROH Hotel sell transaction code Hotel chain code Hotel property code Check-in and length of stay Room-type option
END OF DISPLAY
Except for the name field, you are allowed to convert an element from automatic to selectable or vice-versa. Lets say that you want to convert element number 7 from selectable (S) to automatic (A). The example format is: 7 / *A 7 /* A : : : the element number you want to convert mandatory command to convert this element to automatic (S for selectable)
The system response will be: *T* MAQUIRAYA/CORA MS ------- PNR TRANSFERABLE DATA 1 3 4 5 6 7 A A A A A S NM ST AP AP AP SR 1MAQUIRAYA/CORA MS /N/W DOH FLYBUYS TRAVEL 4667579 JANE-A DOH 815670-B DOH 7541289-H *VGML 2* A 23EF4W DOH1A0980 M
FFN NW-1123456789
END OF DISPLAY
STEP 3-To end and store your company profile, use the command PER. An example of a created Company Profile is: *C* AMADEUS QATAR 23EU5D ------- PNR TRANSFERABLE DATA 1 2 3 4 A A A A AP AP AP AB DOH 8325958 SALLY-B DOH 9112638-F AMADEUS@QA. NET AL DARWISH ENGINEERING BLDG PO BOX 35068139 DOH1A0980
To display a merged profile showing the information for Both the Traveller and Company Profile To display the Traveller Profile only in a merged display To display the Company Profile only from a merged display
STEP1 - Display a Traveller Profile: PDN / -MAQUIRAYA STEP 2- From a displayed Traveller Profile do the command PCN/AMADEUS QATAR, the Company Profile that you have created. The system response will be:
*T* MAQUIRAYA/CORA MS ------- PNR TRANSFERABLE DATA 1 A NM 1MAQUIRAYA/CORA MS 2 *A ST /N/W 3 A AP DOH FLYBUYS TRAVEL 4667579 JANE-A 4 A AP DOH 815670-B 5 A AP DOH 7541289-H 6 A SR *VGML 7 S FFN NW-1123456789 END OF DISPLAY ------- GENERAL INFORMATION 8 PCN/ AMADEUS QATAR C AMADEUS QATAR 23EF4W DOH1A0980 M
STEP 1- Sell the air segments needed for the PNR STEP 2- Copy the transferable data to the PNR with an option of 2 ways:
PBN/-MAQUIRAYA PBN/-MAQUIRAYA*
: : will transfer all automatic transferable data only will transfer all automatic and selectable data
STEP 3- Add a ticketing time limit (TKTL), make a received from and end the transaction
(ER). An example of a PNR copied from a customer profile is: --- TC-BIZ RLP RP/DOH1A0980/DOH1A0980 1.MAQUIRAYA/CORA MS 2 QR102 M 21NOV 2 DOHDXB HK1 0045 0250 21NOV 0 320 M 3 AP DOH DOH FLYBUYS TRAVEL 4667579 JANE-A 4 AP DOH 9235670-B 5 AP DOH 7541289-H 6 TK TL15NOV/DOH1A0980 7 SSR NSST NW HN1 DOHLAX/W/S2 8 SSR FQTV NW HK/ NW1123456789 9 SSR VGML NW HN1/S2 The ---TC BIZ RLP--- flag will tell you that this PNR was copied from a Traveller Profile. To display the record locator of the Traveller Profile from where this PNR was created from, the command is RLP. An example response is: RP/DOH1A0980/DOH1A0980 JM/SU 10OCT06/1017Z ZM46AR T/23EF4W JM/SU 10OCT06/1017Z ZM46AR
PT*X5,11-13:
STEP 1- Display a PNR STEP 2- Do the command PC/-1. This means that you are creating a profile for passenger 1 in
a PNR. If the PNR contains elements such as phone fields, ticketing time limit, remarks, frequent flyer number, seat requests, etc., please note that these elements will all be transferred to the profile. However, you can select specific elements to copy by doing: PC/-1, 3, 5-9. The sample entry means that you only want to copy elements number 1, 3 and 5 to 9. NOTE 1- It is mandatory to include the element number of a name whenever this procedure is done 2- The PC command will automatically enter the Profile Mode
STEP 3- Add any other information in the unfinished profile (ex: Documentation Information) STEP 4- End the Profile by doing the command PER
DONT FORGET TO EXIT FROM THE PROFILE MODE (PME).
UPDATING PROFILE
You must be inside the Profile Mode when updating your profiles. The following are format examples when updating your profiles: XE 3 XE 6-7 12/DOH 2339978 B : cancel element number 3 from your profile : cancel a range of elements from your profile : update a specific field in the profile
1/1MAKIRAYA/CORA MS : update the name field in a profile 1/CORAZON MS : update first name only in a profile
DEACTIVATING PROFILE
A profile can be deactivated by doing the following: 1- PXN /- MAQUIRAYA (this can be done without displaying the profile). Use PXN/SONY LTD PHILIPPINES in case you want to deactivate a Company Profile. - or You can display the profile: PDN or PLC or PDR and do the command PX Upon doing any of the above commands, the system response will be: TRAVELLER SONY LTD PHILIPPINES-MAQUIRAYA/CORA MS WILL BE DEACTIVATED TYPE PE TO CONFIRM OR PI TO IGNORE *PROFILE MODE* You can type in PE to validate your deactivation or PI to ignore the deactivation. The system would still maintain the profiles after 30 days that it has been cancelled. To display a list of deactivated profiles the transaction command is PLX. The system will automatically delete this profile after 30 days that the profile has not been touched.
REACTIVATING PROFILE
Do the following steps to reactivate a deactivated profile: 1- Display the list of deactivated profiles PLX. 2- From the list, display a specific profile by doing PD3 where 3 is the line number of the profile you want to activate. 3- Once the profile you want to reactivate is displayed, do the command PR. The system response will be: TRAVELLER SONY LTD PHILIPPINES-MAQUIRAYA/CORA MS WILL BE REACTIVATED TYPE PE TO CONFIRM OR PI TO IGNORE *PROFILE MODE* Enter PE to confirm your reactivation or PI to ignore your reactivation. You can also reactivate a profile from a list of deactivated profiles by doing PR3 wherein 3 is the line number of the deactivated profile you want to activate. NOTE: Again, you can only activate profiles as long as it has not exceeded the 30 day deadline otherwise this profile will be purged from your system.
DECODE / ENCODE
Encode location. DAN DOHA Decode Location DAC DXB Encode Airline DNA QATAR AIRWAYS Decode Airline . DNA 157 Encode Country DC QATAR Decode Country DC EG Decode Equipment. DNE 747 Encode Hotel .. DNH MARRIOTT Decode Hotel DNH EM Encode Car . DNC AVIS Decode Car . DNC ZI Encode State .. DNS CALIFORNIA Decode State.. DNS USTX
CONVERSION
Display system time... Display Local Time.. Display local time between cities.. Calculate elapsed time .. Convert GMT time to Local time Find date 30 days prior.. Find 45 days in future. DD DD DOH DD LON1400/MIA DD DOH 1230/LON1755 DD ZZZ 1500/ DOH DD 25DEC/-30 DD 25DEC/45
HELP
Help for the last Transaction entered.. HE/ Help for a specific topic.. HE ELECTRONIC Help for a specific transaction HE FQD Help for Step INDEX HE STEPS Help for Meal codes HE MEAL Help for Amadeus Fare discounted codes. HE FARE REQ
HE ETT QR
FLIGHT INFORMATION
Display Flight Information from Availability or PNR. DO 3 Display Flight Information for specific Flight and date DO BA124/25DEC
NAME FIELD
Single family name ..... NM1MINHAS/ZAFAR MR Same family names. NM2MINHAS/ZAFAR MR/AISHA MRS Multi names NM1RAMESH/RISHI MR1KUMAR/AJITH MR Multi names .. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR Child Name... NM1ZAFAR / HALA MISS(CHD/29APR03) Infant as same as adult family name.NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08) Different Family for Infant. NM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07
CONTACT FIELD
Phone Number Field . Phone Number Field for specific Location.. Enter your office Number .. .. E-mal Address AP 4667579 AP DOH 4667579 AP (Type Enter) APE - abc@abc.com
END TRANSACTION
End the File and close the PNR End the File and Redisplay PNR. End the File and Change the status code.. End the File and Change the status code, Redisplay PNR. ET ER ETK ERK
RETRIEVAL PNR
Display active PNR on screen.. RT Retrieve PNR Number.. RTXXXXXX Retrieve By Name.. RT/AHMED Retrieve By Alphabet.. RT/A By flight Number and date. RTQR001/12JUNDOHLHR-AHMED Retrieve PNR on line 4 of the List. RT4 Redisplay name list.. RT0 Display PNR name.. RTN Specific flight Number and Date LM/QR001/12MAR/DOHLHR Retrieve or Display PNR ON Line 5 of the List.. LM5 Redisplay name list LM0
FREQUENT FLYER
Display the Name of passenger from Airline Data.. FFDQR-1111111111 (Amadeus Users Airline Only) Enter Frequent Flyer Number Automated. FFNQR-1111111111 Enter Frequent Flyer Number Automated for specific PAX2. FFNQR-1111111111/P2 Manual Entry for Frequent Flyer SRFQTVEK-EK111111111 Manual Entry for Frequent Flyer for PAX 3 SRFQTVEK-EK111111111/P3 FFN agreements between carriers.. VFFD
CANCELLATION
Cancel Specific Segment XE4 Cancel Specific Segments. XE4,7 Cancel Range of segments. XE4-6 Cancel seat elements.. SX/7,8 Cancel Itinerary. XI
RETRIEVE HISTORY
Retrieve Entire History RH Retrieve History for specific Segment # 4. RHS4 Retrieve History for other Airline PNR . RLH Retrieve History for Air segments . RHA Retrieve History for Car segments .. RHC Retrieve History for Hotel segments . RHH
REMARKS
General Remark only View by Amadeus Airline Users.. RM ( Free flow text) Confidential Remarks View by Your office.. RC (Free flow text) Service fee remarks for back office accounting.. RIS QAR 250.00 Free flow text on ITR.. RIZ Service amount charged QAR 250.00 Free flow text on itinerary.. RIR Please reconfirms your return itinerary Option for reminder. OP25DEC/FREE FLOW TEXT
REPLCATE PNR
Copy PNR.. RRN Copy PNR and increase by 2 person.. RRN/2 Copy and create cross reference of copy PNR.. RRA Copy Itinerary elements only. RRI
SPLIT PNR
Split passenger # 3. SP3 Received from.. RF P File Split PNR.. EF Received Again. RF P End Transaction ER
CLAIM A PNR
Display other Airline PNR, ER to claim RO GF ABDFGH Display by flight, date, name, ER to claim. RO GF 517/25DECDOHBAH-ALNASSAR Display from similar name list for passenger on line 3.. RO3
TIMATIC
Cities in a country. TILCC/PAKISTAN Cryptic Mode for Visa Information. TIFV Cryptic Mode for Health Information TIFH
QUEUES
Place PNR on specific queue. QE21 Place PNR on specific queue with category. QE21C0 Place on queue for another office.. QE/DOHQR2120/97C0D1 Queue count Total activity.. QT Queue count Total, active PNR only..QTQ Display a list of PNRS on specific Queue. QV/21C0 Start specific queue 8.. QS8 Start specific queue with category and date range. QS8C0D2 Ignore PNR move it to bottom, display next PNR QD Ignore PNR move it to bottom, exit queue.. QDF Remove PNR from queue count QN Ignore PNR and exit from Queue count.. QI Ignore changes to PNR, exit queue redisplay PNR out of queue QIR
CURRENCY CONVERSION
Convert specific amount, using a currency code FQC 100EUR/GBP Convert from a designated currency to a NUC.. FQC 1000QAR/NUC Convert currencies up to 12 months in the past. FQC 100GBP/INR/15MAY08
INFORMATIVE PRICING
Informative Pricing for specific Airline. FQP DOH/A QR LHR Informative Pricing for specific Date. FQP DOH/D 25DEC LHR Informative Pricing for specific Class. FQP DOH/C LHR Informative Pricing for lowest fare an itinerary..FQP DOHDXBDOH/L Informative Pricing for Youth fare. FQP DOHCAIDOH/RZZ Informative Pricing for PTA... FQP MNLDOHMNL/R,DOH.MNL Informative Pricing for Past Date. FQP DOHCAIDOH/R, 25MAY08 Informative Pricing for STOPOVER at DXB..FQP DOHDXB-DOH Informative Pricing for NO STOPOVER at DXB.. FQP DOHDXBCAI - DXBDOH Informative Pricing for SURFACE between LHR and CDG.. FQP DOHLHR- - CDGDOH Informative Pricing for Specific Validating CarrierFQP DOH/AEKDXB-/AQRDOH/R,VC-QR Informative Pricing for UNI (Private) fare...FQP DOHCMBDOH/R,U Informative Pricing for Same carrier for all sectors FQP DOHCAIDOH/O QR Display the Informative Pricing break up from line 3.. FQQ 3
ITINERARY PRICING
Itinerary Pricing for All passengers and segments FXP Itinerary Pricing for specific passenger . FXP/P2 Itinerary Pricing for specific segments ..FXP/S2,5 Itinerary Pricing for specific passengers and segments FXP/P2/S2,5 Itinerary Pricing for CHILD...FXP/RCH Itinerary Pricing for INFANT passenger.. FXP/INF Itinerary Pricing for NON INFANT passenger...FXP/PAX Itinerary Pricing for PTA...FXP/R,DOH.MNL (Payment at DOH and Journey from MNL) Itinerary Pricing for specific Validating carrier FXP/R,VC-QR (For Taxes as per validating carrier) Itinerary Pricing for IC domestic Itineraries...FXP/R, FS INR Itinerary Pricing for NOSTOPOVER at segment 4 ..FXP/S4X Itinerary Pricing for STOPOVER at segment 4 ....FXP/S4S Itinerary Pricing for BREAK POINT segment 4 ....FXP/B4 Itinerary Pricing for UNI FARE ....FXP/R,U Itinerary Pricing for NO SERVICE FEE.. ...FXP/NF Itinerary Pricing for Exempt Taxes .FXP/R, ET Itinerary Pricing for 25% Discount and TKT designator .FXP/ZO-25P*FF25 Itinerary Pricing for specific Fare basis . FXP/L-KEE7QR2 (Override Booking class and Validity) Itinerary Pricing for AROUND THE WORLD . FXP/S2 RW Display Lowest fare for an ItineraryFXL Display lowest Available for an ItineraryFXA
PRINTING TICKET
Basic entry to print ticket..........................................................................TTP Verify if ticket can be issue...................................................................... TTP/TKT Issue ticket for specific TST..................................................................... TTP/T2 Issue ticket for specific passenger........................................................... TTP/P2 Issue ticket for specific segments............................................................ TTP/S2,5 Issue ticket for specific segments and TST............................................. TTP/S2,5/T2 Issue ticket for specific segments and passenger................................... TTP/S2,5/P2 Issue ticket for All INFANT...................................................................... TTP/INF Issue ticket for All NON INFANT..............................................................TTP/PAX Override Validating carrier....................................................................... TTP/V*QR
REPRINT AN ITR
Reprint ITR ............................................................................................. ITR/L5 Reprint ITR for specific passenger.......................................................... ITR/L5/P2 Reprint Agent Coupon............................................................................ TTR/L5/C-I Send ITR by e-mail.................................................................................. ITR-EMLA/L5 Display ITR on screen............................................................................. ITRD/L5 (Refere FA line number) (Refere FA line number) (Refere FA line number) (Refere FA line number) (Refere FA line number)
CAR AVAILABILITY
Multi Car company display for current date . CA LHR/ARR-1200-1900 Multi Car company display for specific dates . CA LHR25DEC-27DEC/ARR-1200-1900 Multi Car company display for specific period CA LHR25DEC-2/ARR-1200-1900 Multi Car company display from PNR segment . CA S4 Single company from car availability display CA4 Single company car availability for specific datesCA ZE LHR 25DEC-27DEC/ARR-1200-1900 Single company car availability for specific period CA ZE LHR 25DEC-2/ARR-1200-1900 Single Car company availability from PNR segment . CA ZE S4
CAR LOCATION
Car locations, all companies, city and airports. CL LON Car locations for specific company for specific city CL ZE LON Car locations, all companies at terminal location.CL LON T Car locations, specific company at terminal location.. CL ZE LON T
CAR TERMS
Car features from car availability display.. CT 9 Rate information from car availability display.. CT3/R Tax information from car availability display.. CT3/T Surcharge information from car availability display.. CT3/S Multi features information from car availability display.. C T3/S/T/R
CAR CODES
CAR TYPE CODES
CLASS M MINI E ECONOMY C COMPACT I INTERMEDIATE S STANDARD F FULL SIZE P PREMIUM L LUXURY X SPECIAL TYPE TRANSMISSION C - 2/4 DOOR A AUTOMATEC B 2 DOOR M MANUAL D 4 DOOR W WAGON V VAN L LIMOUSINE K TRUCK P PICKUP S SPORT T CONVERTIBLE F 4 WHEEL DRIVE J ALL TERRAIN X SPECIAL R RECREATIONAL VEHICLE A/C R YES N NO
HOTEL AVAILABILITY
Multi-property hotel availability display from PNR.. HA S3 Multi-property hotel availability for specific location.. . HA DXB (Current date for 1 night only) Multi-property availability for specific location & dates.. . HA DXB 25DEC-27DEC Multi-property availability for specific period. . HA DXB 25DEC- 2 Multi-property availability for company negotiated rate. . HA DXB 25DEC- 27DEC/ SR XOM Single-property hotel availability from hotel list display.. HA AB 25DEC-27DEC Single-property hotel availability from multi-property display.. HA 3 Hotel availability by chain code for specific locationHA MC DXB 25DEC-27DEC Hotel availability by property identifier . HA MC DXBERM 25DEC-27DEC Hotel availability by hotel name.. . HA DXB 25DEC-27DEC/HN- SHANGRI LA Hotel availability for double occupancy.. . HA DXB 25DEC-27DEC/RT 2
HOTEL CODES
HOTEL PREFERD RATE CODES
CODE RAC MIL TUR CON PRO TVL WKD TYPE Standard RAC Military Tour Convention Promotional Travel Industry Weekend CODE COR PKG SRS GOV FAM STP TYPE Corporate Package Senior Citizen Government Family Stopover
CATEGORIES CODES
With Bath/Shower With Shower Only No Bath/Shower Executive Floor Suites : A-Superior : E-Superior : I-Moderate : P-Executive : S-Moderate T-Standard U-Minimum B-Moderate F-Moderate J-Standard C-Standard G-Standard K-Minimum D-Minimum H-Minimum
CUSTOMER PROFILE
Enter into profile mode ... PM Profile ignore and redisplay PIR Profile ignore and exit profile modePIE Profile mode exit . PME Profile end and redisplay profile. PER Profile End and exit profile.. PEE