Technical Advice Document (TAD) Konica Minolta Confidential TAUS0622616EN00

Statistics Last Used in the Contact Center: 2/9/2010 Times Used in the Contact Center: 30 Views: 248 Related to Escalated Issue: No Products Products: 7145 Details Subject: N54 is displayed when scanning to email. Description: N54 is displayed when scanning to email. Solution: N54 is an indication of communication failure between the machine and the email server: 1. The email server must be local and in the same IP subnet as the machine. 2. The email server must be configured to relay SMTP email from the machines IP address as the machine cannot log on to the email server. 3. When entering a TCP/IP address in the EMAIL (SMTP) SET UP screen you can not include the unused zeros of the octets. Example, 125.000.001.024 would be an address for the mail server that would cause a N54 code. The same address 125.0.1.24 without the unused zeros will not generate the error and the email will transfer correctly. 4. Verify the proper DNS entry for the email server on main body. Attachments: Applies To Problem Code 1: None Specified Problem Code 2: None Specified Information Type 1: Other Information Type 2: None Specified Document Classification: None Specified OS: None Specified Printer Emulation: None Specified Application: None Specified Network: None Specified Feature: None Specified Options: None Specified Created: 7/30/2006 Modified: 7/30/2006 Priority: Normal