E
XHIBIT
1
ase:-cv-- ocumen- e age o
Federal C
o
mmunicati
o
ns C
o
mmissi
o
nFCC 12-21Bef
o
re theFederal C
o
mmunicati
o
ns C
o
mmissi
o
nWashingt
o
n, D.C. 20554
In the Matter
o
f Rules and Regulati
o
ns Implementing theTeleph
o
ne C
o
nsumer Pr
o
tecti
o
n Act
o
f 1991
))))
CG D
o
cket N
o
. 02-278
REPORT AND ORDER Ad
o
pted: February 15, 2012Released: February 15, 2012
By the C
o
mmissi
o
n: Chairman Genach
o
wski and C
o
mmissi
o
ners McD
o
well and Clyburn issuingseparate statements.
TABLE OF CONTENTS
Paragraph #I.INTRODUCTION…………………………………………………………………………………1II.BACKGROUND…………………………………………………………………………………..4A.The Teleph
o
ne C
o
nsumer Pr
o
tecti
o
n Act and the FCC’s Implementing Rules……………….......4B.The Telemarketing C
o
nsumer Fraud and Abuse Preventi
o
n Actand the FTC’s Implementing Rules………………………………………………………………13C.The D
o
-N
o
t-Call Implementati
o
n Act and Agency C
oo
rdinati
o
n………………………………..15D.FCC TCPA N
o
tice
o
f Pr
o
p
o
sed Rulemaking…………………………………………………….16III.DISCUSSION…………………………………………………………………………………….18A.Aut
o
dialed and Prerec
o
rded Message Calls……………………………………………………...201.Pri
o
r Express Written C
o
nsent…………………………………………………………….....202.Established Business Relati
o
nship Exempti
o
n…………………………………………….....353.Opt-Out Mechanism……………………………………………………………………….…44B.Aband
o
ned Calls/Predictive Dialers………………………………………………………….......50C.Exempti
o
n f
o
r Health Care-Related Calls Subject t
o
HIPAA……………………………………57D.Implementati
o
n…………………………………………………………………………………...66IV.PROCEDURAL MATTERS…………………………………………………………………......72A.Regulat
o
ry Flexibility Act Analysis……………………………………………………………...72B.Paperw
o
rk Reducti
o
n Act Analysis………………………………………………………………73C.Late-Filed C
o
mments……………………………………………………………….....................74D.Materials in Accessible F
o
rmats………………………………………………………………….75V.ORDERING CLAUSES………………………………………………………………………….76APPENDI
X
A -Final RulesAPPENDI
X
B -C
o
mments FiledAPPENDI
X
C -Final Regulat
o
ry Flexibility Analysis
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Federal C
o
mmunicati
o
ns C
o
mmissi
o
nFCC 12-21
2
I.INTRODUCTION
1.In this Rep
o
rt and Order (Order), we take steps t
o
pr
o
tect c
o
nsumers fr
o
m unwantedtelemarketing calls pursuant t
o
the Teleph
o
ne C
o
nsumer Pr
o
tecti
o
n Act
o
f 1991 (TCPA).
1
The pr
o
tecti
o
ns we ad
o
pt will pr
o
tect c
o
nsumers fr
o
m unwanted aut
o
dialed
o
r prerec
o
rded telemarketingcalls, als
o
kn
o
wn as “telemarketing r
o
b
o
calls,” and maximize c
o
nsistency with the Federal TradeC
o
mmissi
o
n’s (FTC) anal
o
g
o
us Telemarketing Sales Rule (TSR), as c
o
ntemplated by the D
o
-N
o
t-CallImplementati
o
n Act (DNCIA).
2
2.Specifically, in this Order, we: (1) revise
o
ur rules t
o
require pri
o
r express writtenc
o
nsent f
o
r all aut
o
dialed
o
r prerec
o
rdedtelemarketing calls t
o
wireless numbers
3
and residential lines
4
and acc
o
rdingly eliminate the established business relati
o
nship exempti
o
n f
o
r such calls t
o
residentiallines while maintaining flexibility in the f
o
rm
o
f c
o
nsent needed f
o
r purely inf
o
rmati
o
nal calls; (2) ad
o
ptrules applicable t
o
all prerec
o
rded telemarketing calls
5
that all
o
w c
o
nsumers t
o
o
pt
o
ut
o
f future r
o
b
o
callsduring a r
o
b
o
call; and (3) revise
o
ur rules t
o
limit permissible aband
o
ned calls
o
n a per-calling campaign basis, in
o
rder t
o
disc
o
urage intrusive calling campaigns. Finally, we exempt fr
o
m TCPA requirements prerec
o
rded calls t
o
residential lines made by health care-related entities g
o
verned by the HealthInsurance P
o
rtability and Acc
o
untability Act
o
f 1996. Taken t
o
gether, t
o
day’s acti
o
ns
o
ffer c
o
nsumersgreater pr
o
tecti
o
n fr
o
m intrusive telemarketing calls and harm
o
nize
o
ur rules with th
o
se
o
f the FTC’s in away that reduces industry c
o
nfusi
o
n ab
o
ut telemarketers’
o
bligati
o
ns and d
o
es n
o
t increase c
o
mpliance burdens f
o
r m
o
st telemarketers.3.N
o
ne
o
f
o
ur acti
o
ns change requirements f
o
r prerec
o
rded messages that are n
o
n-telemarketing, inf
o
rmati
o
nal calls, such as calls by
o
r
o
n behalf
o
f tax-exempt n
o
n-pr
o
fit
o
rganizati
o
ns,calls f
o
r p
o
litical purp
o
ses, and calls f
o
r
o
ther n
o
nc
o
mmercial purp
o
ses, including th
o
se that deliver purely inf
o
rmati
o
nal messages such as sch
oo
l cl
o
sings. Such calls c
o
ntinue t
o
require s
o
me f
o
rm
o
f pri
o
r express c
o
nsent under the TCPA and the C
o
mmissi
o
n’s rules, if placed t
o
wireless numbers and
o
ther specified recipients.
6
Because the TCPA’s restricti
o
ns d
o
n
o
t apply t
o
calls initiated f
o
r emergency
1
See
47 U.S.C. § 227; 47 C.F.R. § 64.1200.
2
D
o
-N
o
t-Call Implementati
o
n Act,Public Law N
o
. 108-10, 117 Stat. 557 (2003),
c
o
dified at
15 U.S.C. § 6101(stating in Secti
o
n 3, in relevant part, that the Federal C
o
mmunicati
o
ns C
o
mmissi
o
n shall c
o
nsult and c
oo
rdinatewith the Federal Trade C
o
mmissi
o
n t
o
maximize c
o
nsistency with the rule pr
o
mulgated by the Federal TradeC
o
mmissi
o
n (16 C.F.R. § 310.4(b)).
3
In 1992, the C
o
mmissi
o
n c
o
ncluded that cellular carriers need n
o
t
o
btain additi
o
nal c
o
nsent fr
o
m their cellular subscribers pri
o
r t
o
initiating aut
o
dialed
o
r prerec
o
rded calls f
o
r which the cellular subscriber is n
o
t charged.
Rulesand Regulati
o
ns Implementing the Teleph
o
ne C
o
nsumer Pr
o
tecti
o
n Act
o
f 1991
, CC D
o
cket N
o
. 92-90, Rep
o
rt andOrder, 7 FCC Rcd 8752, 8774, para. 45 (1992) (
1992 TCPA Order
). We d
o
n
o
t depart fr
o
m this c
o
nclusi
o
n.
Seeinfra
para 28.
4
The p
o
rti
o
n
o
f the statute we are addressing in this Rep
o
rt and Order restricts certain calls t
o
“any teleph
o
nenumber assigned t
o
... cellular teleph
o
ne service” and t
o
“any residential teleph
o
ne line.”47 U.S.C. §§227(b)(1)(A)(iii), (B). F
o
r ease
o
f reference in this Rep
o
rt and Order and t
o
av
o
id c
o
nfusi
o
n as t
o
which rules applyt
o
calls directed t
o
a cellular teleph
o
ne number (wireless)
o
r t
o
a residential teleph
o
ne line (wireline), we will refer t
o
such calls as being placed t
o
a “wireless number” and t
o
a “residential line,” respectively. We als
o
n
o
te that theexisting “established business relati
o
nship” (EBR) exempti
o
n in this c
o
ntext applies
o
nly t
o
prerec
o
rded
o
r artificialv
o
ice telemarketing callst
o
any residential line. 47 U.S.C. § 227(b)(2)(B); 47 C.F.R. § 64.1200(a)(2)(iv).
5
Thr
o
ugh
o
ut this Rep
o
rt and Order, we use the term “prerec
o
rded” message
o
r call t
o
refer t
o
“artificial
o
r prerec
o
rded v
o
ice” messages
o
r calls.
6
See
47 U.S.C. § 227(b)(1)(A);
see als
o
47 C.F.R. § 64.1200(a)(1). Examples
o
f
o
ther specified recipients include, but are n
o
t limited t
o
, 911 emergency centers, h
o
spital emergency lines, law enf
o
rcement agencies, and patientr
oo
ms in health care facilities.
Id.
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